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"This hotel is NOT in Terminal 2. I can only describe this as the absolute worst possible case scenario. The name of the hotel “Niranta Airport Transit Hotel, Terminal 2, Arrivals” implies the hotel is in terminal 2 at Arrivals. However this is not the case. The special instructions for checking in stated the following - This hotel is located inside Terminal 2 of Mumbai International Airport. A valid ticket and Visa is required to access this property. This is misleading and contradictary. You can NOT access the hotel from inside Terminal 2. After flying from the US on a 17 hour flight and thinking I will get off the plane (in terminal 2) and proceed to get some needed sleep for a 16 hour overnight layover. Come to find out “Arrivals” to them means outside the airport and "landside" means inside the airport. The staff did not care. They also mentioned that this happens all the time. I’m delirious from lack of sleep and these robots at the front desk are literally say “it’s your fault you booked the wrong hotel”. Nothing to be done they say. Totally screwed. Go from expecting a bed and a shower and a change of clothes to trying to sleep in a chair by the food court. Misleading info. Rude staff. Insane bureaucracy beyond comprehension. I will never forgive this one"

"All"

"The Taj Mahal Palace Hotel is simply the best, why stay anywhere else? Staff are friendly and attentive and nothing is overlooked by them. One day I was reading a book, next day I found a lovely Taj bookmark left beside the book. Fruit in your room, all essentials restocked everyday, all my cosmetics beautifully arranged and everything neatly tidied away. Food and drink service is exceptional in bar and restaurants - The Golden Dragon restaurant is particularly memorable. A window seat for breakfast so that I could look out at The Gateway of India and the Bay. Nothing is too much for The Taj staff. Outstanding service, warmth and hospitality. The building itself is beautiful, historic and fascinating too."

"As always, our visit to Taj Lands End was a very special part of our trip to India. The facilities are second to none. The hotel and rooms are meticulously clean and well maintained. All staff are all exceptionally kind, friendly and supportive. Our special thank you to Sakshi who went above and beyond to make this stay very special indeed. "

"Locker did not work. Water was leaking and also water dripped in the bathroom. Property seems new but plumbing looks awful. Checkin experience was good but my complaints were not taking seriously. I told them I will Not stay again and front desk cared nothing to get my business back. "

"I checked in at 11:30 PM. I was given a very dirty and smelly room, which made me uncomfortable."

"Yes"

"Perfect"

"Food was really great. We received a drop to airport and it was included in our stay."