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"Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited"

"Everything was great although the room was really hot. Even with the window open at night it was a bit much. "

"Staff are helpful. The room was very clean and modern. Breakfast was lovely. We would stay again."

"Staff are really friendly, rooms are great and location is perfect."

"Overall great. Just a few issues with service especially when you arrive to check in, and all you want to do is get it done efficiently with your family in tow. So when a guest arrives, please great them. Don’t wait for them to wonder what to do next; so I guessed that the newly installed tablet maybe for me to you use, considering I had been ignored. (No other guests). Standing, there, knowing I am there, not acknowledging or asking if I need any assistance. Not a good look. Otherwise one other issue. Couldn’t get booked into the gastro pub, as it was somehow full, even though maybe at most visibly 40% occupied. I guess not enough staff to provide quality service. However I was able to get into the a la carte restaurant and it was fantastic. Well done. The room was a real highlight, wonderfully spacious, clean and with character. Funny thing though was the faucet for the sink, which was so low, I couldn’t get water in the room supplied kettle. Would stay again, just please, first impressions count; make an effort there. Thx"

"Staff are wonderful. The hotel is 5 minutes walk into town. The room was extremely hot, window only opened slightly, no A/C The bar could do with more ambience, felt a bit like an airport lounge. Maybe dim the lights, a few plants and put candles on tables. Really annoying having to pay for parking £28 for two nights, however that seems to be most English hotels in towns. Overall I would go back."

"Great central hotel. "

"Nice rooms, friendly staff that couldnt do enough for you, the breakfast was good, pleasant stay in a comfortabke environment"

"Great welcome from staff, lovely clean room and great location. "