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"Excellent stay, the staff were all very friendly, helpful and accommodating. Staff kept the room well stocked with coffee and biscuit supplies. Really enjoyed our stay."

"Lovely refurbished hotel with very friendly staff and nice food. Restaurant not open Mon-Tue but can still get good pub food in the bar each night. Wasn’t a problem for us, being March but no air con in rooms."

"Another great stay at the Palace. Easy check-in and our room was clean and for a compact room, it was spacious and light. The hotel has been going through a programme of refurbishment and it look really good and the public areas and corridors are smart and renewed. Will be back again."

"Great room, very comfy and had everything we needed. WiFi a little intermittent as studying in the annexe across from main hotel. Good good, friendly staff."

"Overall a really poor experience that I gave the team at the hotel a chance to respond directly but as that was pretty unsatisfactory - Iit should be shared here as potential guests should know. Good stuff: Low price, great staff. Bad stuff: Really dirty room, with someone elses dark black hairs all over the bath and bathroom and clearly had not been cleaned. Conditioner dispenser was broken and just refilled and clearly not checked. Rubbish left in the corridors and strwn around the lifts and not spotted or picked up. General poor smell around the 3rd floor. Room AC had two settings - off or COLD. No controls would work. The general upkeep of the rooms is poor, but I can live with that for a value prices hotel - but the lack of cleanliness isnt acceptible. "

"Clean, good facilities, nice atmosphere. "

"Excellent room, great breakfast, only problem was lack of staff numbers but those they had were great "

"We weren't advised there was a pool, so we didn't get to use it. Staff were all lovely, especially receptionist who booked us in. But the second lift being out of order meant we had to wait for the lift when checking out. There was a chair in our room [118] that needed joints gluing and could have collapsed, and somewhere in the bathroom is leaking damp, resulting in a few harmless fruit flies and damagedbath panel and skirting. "

"Room very clean and beds very comfy. Bathroom was a bit small and wish the water had been hotter for the shower. Room not dated in style but the carpet was a bit worn and maybe just a bit tired but overall good, well worth a stay and good value for money. Staff extremely friendly and helpful, from checkin to dining to bar. Pool a great addition to any stay with kids but the women's locker room needed some TLC. Food was really good for both Room service and breakfast. Recommend!"