I think that the Old Hall is still recovering from the recent covid assailment. All of the staff were as helpful and as friendly as they could have been. But there is a marked lack of training and knowledge amongst the junior staff, however hopelessly and enthusiastically they try to please. That's what puppies are for. It is not my job to inform the waiter that, upon checking our lunch bill, he has failed to add the £28 for the bottle of overpriced and poorly served wine. But, I did! This is a management problem, a training problem that the senior management need to address. My wife walked over to Crescent and felt that you had the same problem there. These issues need to be addressed if you are to recover. The Old Hall is a wonderfully quaint building but you need to up the ante. Quaint doesn't cut it in the present business environment. Are you overstretched because of the demands of The Crescent?
Needs thinking about at board level I would say, or are the kind of hospitality company that plays blind man's buff or bluff? All the best, John McKay.