Four Seasons Hotel & Residences Cartagena

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Luxury
5.0 star property
9.6

Exceptional

Luxury hotel near Cartagena de Indias Convention Center

Close to Clock Tower and Walls of Cartagena, Four Seasons Hotel & Residences Cartagena provides a poolside bar, a coffee shop/cafe and a hair salon. Treat yourself to aromatherapy, a massage or a manicure/pedicure at the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with dry cleaning/laundry services and 3 bars.

The current price is £428
additional charges may apply
25 Oct - 26 Oct

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Premier Room, Accessible

Room

Premier Room, Accessible

  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Accessible

Room

Superior Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Colonial)

Room

Room (Colonial)

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite (Colonial)

Room

Studio Suite (Colonial)

  • 721 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Room

Deluxe Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Room

Deluxe Room, 1 King Bed

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Terrace

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Deluxe Room, 2 Double Beds, Terrace

  • 431 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Terrace

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Deluxe Room, 1 King Bed, Terrace

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Deluxe, Colonial)

Room

Deluxe Room (Deluxe, Colonial)

  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room (Premier, Colonial)

Room

Grand Room (Premier, Colonial)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room

Suite, 1 Bedroom

  • 689 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room

Room

Premier Room

  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Terrace

A hotel room with a neatly made bed, a bedside telephone, and a wall-mounted light fixture.

Premier Room, 2 Double Beds, Terrace

  • 474 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Terrace

A hotel room with a neatly made bed, a bedside telephone, and a wall-mounted light fixture.

Premier Room, 1 King Bed, Terrace

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Room

Studio Suite

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Landmark View)

Point of interest

Superior Room (Landmark View)

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

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additional charges may apply
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About the area

Located in Cartagena, Four Seasons Hotel & Residences Cartagena is in the city centre. Clock Tower and Walls of Cartagena are notable landmarks, and if an activity is on the agenda, check out Port of Cartagena. Looking to enjoy an event or a game while in town? See what's going on at Jaime Moron Stadium, or consider a night out at Plaza de Toros. Visit our Cartagena travel guide
Map
Media Luna 8B #8B-44, Cartagena, Bolivar, 130001

What's nearby

  • A large, modern building with a reflective pool in front.
    Cartagena de Indias Convention Center
    2 min walk - 0.1 miles
  • A historic stone bridge with arches, a clock tower, and a clear blue sky.
    Clock Tower
    3 min walk - 0.2 miles
  • A historic stone tower with a dome, overlooking a coastal cityscape with a bridge and a clear blue sky.
    Walls of Cartagena
    8 min walk - 0.4 miles
  • Plaza de la Trinidad
    3 min walk - 0.2 miles
  • Bolivar Square
    6 min walk - 0.4 miles

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.)
    15 min drive

Restaurants

  • Café Morena
    2 min walk
  • Di Silvio Trattoria
    3 min walk
  • Libertario Coffee Co. & Roasters
    2 min walk
  • Marea by Rausch
    4 min walk
  • La Casa de Socorro
    4 min walk

About this property

Four Seasons Hotel & Residences Cartagena

  • Luxury hotel near Cartagena de Indias Convention Center
  • Close to Clock Tower and Walls of Cartagena, Four Seasons Hotel & Residences Cartagena provides a poolside bar, a coffee shop/cafe and a hair salon. Treat yourself to aromatherapy, a massage or a manicure/pedicure at the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with dry cleaning/laundry services and 3 bars.
  • You'll also find perks such as:
    • 2 outdoor pools
    • Babysitting (surcharge), a 24-hour front desk and smoke-free property
    • Wedding services, luggage storage and 2 meeting rooms
    • Concierge services and a lift
  • Room features
  • All 131 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and bathrobes.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and shampoo
    • 65-inch LED TVs with Netflix, streaming services and digital channels
    • Wardrobes/cupboards, free infant beds and daily housekeeping

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
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additional charges may apply
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • In-room cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • Built in 2025
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Up to 7 kg per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 11:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Four Seasons Hotel & Residences Cartagena have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 9:00 AM to 11:00 PM.

How much does it cost to stay at Four Seasons Hotel & Residences Cartagena?

As of 19 Oct 2026, prices found for a 1-night stay for 2 adults at Four Seasons Hotel & Residences Cartagena on 25 Oct 2026 start from £428, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Seasons Hotel & Residences Cartagena pet-friendly?

Yes, this property allows pets with a maximum weight of up to 7 kg per pet.

How much is parking at Four Seasons Hotel & Residences Cartagena?

This property doesn't offer parking.

What time is check-in at Four Seasons Hotel & Residences Cartagena?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Four Seasons Hotel & Residences Cartagena?

Checkout is at noon.

Where is Four Seasons Hotel & Residences Cartagena located?

Located in Cartagena Walled City, this luxury hotel is within a 5-minute walk of Centenary Park, Cartagena de Indias Convention Center, and Clock Tower. Walls of Cartagena and Bocagrande Beach are also within 1 mile (2 km).

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Reviews

Four Seasons Hotel & Residences Cartagena Reviews

9.6

Exceptional

10

Cleanliness

9.8

Amenities

9.4

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 61 out of 69 reviews
Rating 8 - Good. 4 out of 69 reviews
Rating 6 - Okay. 2 out of 69 reviews
Rating 4 - Poor. 2 out of 69 reviews
Rating 2 - Terrible. 0 out of 69 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff!
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Four Seasons Cartagena is absolutely amazing! The property is gorgeous and the staff/team are attentive and welcoming!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever ! Beautiful hotel
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Four Seasons Cartagena was nothing short of spectacular. The property is well designed, centrally located and have all the amenities that made our stay so comfortable. The rooms were pristine and cofee and breakfast were well made and delicious ! Most of all, the staff made us feel most at home. From Daniel who welcomed us, Juliet/Yulieth and Onoris at Patio Limonar to Andres and Angely from the coffee bar Rialto- all of them made our visit most memorable !
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Our experience was beyond amazing! The staff was great and the property was peaceful and gorgeous. Will definitely be returning!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent at providing the most incredible service. Front desk, concierge service! They all went above and beyond Will always remember this stay ! Well done Four Seasons Will definitely return for another visit !
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely impressive new hotel in a beautifully restored historic building. We stayed four nights in one of their colonial rooms which surround a peaceful courtyard with enormous, romantic trees and a fountain. We found ourselves at the hotel bar nightly for excellent craft cocktails. At the rooftop every afternoon for a dip in the saltwater pool with 360 views of the city and clock tower. The steakhouse (modeled after a classic NY steakhouse) was top notch. The service throughout the hotel was excellent and everyone we interacted with was friendly and attentive. Will certainly be back - especially if Cartagena airport can do something about the hours-long customs lines.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is lovely, rooms are awesome, food is great and staff is superb. 3 comments that I wish would’ve been proactively disclaimed: - some rooms in colonial section have no windows whatsoever, such as mine. Had to request room change, and had to insist a bit to get it. - There are renovations taking place, which imply construction noise. - Upon receiving the final check, you will get a $70+/day gratuity added. No question, not optional. I wouldn’t have minded any of these, as long as they would’ve been transparently disclaimed prior to booking, to provide a more accurate depiction of what I’d be getting. For a top tier destination like this one, surprises like these shouldn’t be expected. Therefore, I share this in the intention that future travelers have all the information at hand for their decision process.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed every aspect of this hotel apart from one crucial thing. After disembarking a Silversea cruise, we checked in and a friend from the ship accompanied us to the hotel. The front desk would not accept a US driver’s licence as ID and refused to let him see our room for a brief moment. I was informed that only a passport would suffice. The following evening, we invited a friend from the US who was in the area to come to the hotel around 8.30pm before going to dinner. We warned her that she would need to give the hotel reception her passport. However, when we called the reception desk to inform them we were expecting a guest, we were told this would not be possible. This was extremely embarrassing for us when we had to inform our friend that she was not welcome at the hotel. Furthermore, I was approached many times during our stay asking for my name and room number as if I did not belong there. This was irritating. The bed was excellent and the room beautifully quiet. Breakfast was wonderful also with a great choice. Unfortunately, however, I would probably stay elsewhere on my sixth visit to Cartegena for the reasons above.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four Seasons Cartagena is next level! From the moment you arrive, the service is absolutely top notch truly some of the best hospitality I’ve experienced. And the restaurant on site? INSANE. The food, the atmosphere, the attention to detail everything was incredible. The chef can seriously do no wrong! If you a Sunset lover definitely go to the rooftop pool one of the most beautiful sunset I ever see . I could honestly go on and on about this place. If you’re in Cartagena, Four Seasons is a must. 10/10 experience from start to finish!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and hotel was beautiful and very well kept
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!! From location, staff, cleanliness, food, I can say it was the best hotel I’ve stayed in. Highly recommend.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, everything so far has been exceptional.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious Colonial Room with plenty of storage and a fantastic location near most attractions. Breakfast was excellent, but the unexpected $70-per-day service fee was disappointing, especially since breakfast was already included in our booking. The staff was friendly, though English was limited. Our room was next to a church, so there was occasional noise. Most concerning, something appeared to bite us in bed, causing itchy, red areas. We reported it twice, but despite promises to investigate, nothing was done.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
A beautiful hotel. The design is amazing. The spa is mediocre. They don’t have a sauna. They don’t have a cold plunge. Just a steam room and a shower. At this caliber, being a new hotel, they should’ve invested in that.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel although front rooms could be extremely noisy from the street action. Front desk staff was extremely slow on providing me my invoice, 2 hours of calling requesting it and I still have not received. I expected more from Four Seasons regarding pool bar staff. Rest of our stay was wonderful. Hotel Manager handled my issues with professionalism.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La experiencia fue excepcional, desde la llegada hasta que nos tocó la salida. El hotel esta muy bien ubicado en la zona colonial dentro de la muralla. Su arquitectura es hermosa. Una combinación de edificios restaurados coloniales con edificios nuevos bien integrados. La vegetación crea un ambiente agradable. El servicio fue de primera, todos muy atentos. El restaurante para cenar riquísimo, el desayuno extenso y muy bueno. El cuarto super cómodo y el baño con una excelente distribución. El area de las piscinas esta chevere con vistas a la ciudad. Usamos el gimnasio y estaba súper equipado para hacer una rutina completa. Es un hotel que repetiría si volvemos a Cartagena.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
juju
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Travelers are not informed in advance that a passport stamp is required in order to qualify for the tax exemption process. In my case, I utilized the BioMig digital immigration system, which does not result in a passport stamp being issued. When I requested to speak with the Manager regarding this matter, I was informed by staff that the Manager had indicated there was nothing further that could be done, other than completing an online immigration form. While I appreciate the information provided, I would have welcomed the opportunity to discuss the situation directly with the Manager. Unfortunately, no direct communication was offered, and the response was conveyed only through staff. I respectfully suggest that clearer information regarding passport stamp requirements be provided to travelers in advance, particularly for those using digital immigration systems such as BioMig, in order to avoid confusion and inconvenience.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente propiedad en el centro de Cartagena a cinco minutos a pie de la zona colonial de la ciudad, excelentes servicios, los restaurantes del hotel son muy buenos y recomendados, sin duda volvería a este Hotel
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es simplemente maravilloso,
Stayed 2 nights in Jul 2026