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Reviews of Quayside by Urban Space

4 out of 5
Quayside by Urban Space
Bute Place, Cardiff, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 136 reviews" "
Rating 8 - Good. 38 out of 136 reviews" "
Rating 6 - Okay. 12 out of 136 reviews" "
Rating 4 - Poor. 4 out of 136 reviews" "
Rating 2 - Terrible. 2 out of 136 reviews" "

8.8/10

Cleanliness

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brigitte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the location on Cardiff Bay, near the Senedd, the restaurants and Torchwood HQ. Our sat nav had trouble finding the affiliated car park but we got there in the end.
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from The Urban Space Team on 16 Feb 2024
Dear Robert,Thank you for your kind review, we hope to see you again soon.

8/10 Good

Lei

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from The Urban Space Team on 16 Feb 2024
Dear Lei,Thank you very much for your kind review, we hope to welcome you back in the future.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Proximity to dining
Stayed 2 nights in Feb 2024
Response from The Urban Space Team on 16 Feb 2024
Dear Michael,Thank you for your kind review, we hope to see you in the future!

4/10 Poor

Osian

Disliked: Cleanliness
Overall good but bloodstain on bathroom floor and staff member repeatedly walked inn without knocking
Stayed 2 nights in Feb 2024

8/10 Good

Hendrik

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location
Stayed 2 nights in Feb 2024
Response from The Urban Space Team on 16 Feb 2024
Dear Hendrik,Thank you for your kind review, we hope to see you in the future!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying here and will book here again if staying in Cardiff Bay. Comfy and clean. Everything you need is in the apartment. Sainsbury’s next door which is really handy, a minutes walk to all the bars and restaurants. There is also a bus stop under a minutes walk which takes you right into Cardiff Centre
Stayed 3 nights in Jan 2024
Response from The Reservations team on 2 Feb 2024
Dear Sharon,Thank you very much for your lovely review, we are so happy that you enjoyed your stay with us. we cant wait to welcome you back.

6/10 Okay

RJ

Business traveller
Liked: Cleanliness, room comfort
Bad property management !
Didn’t receive an email about access to the flat . Tried to call several times, no one answered or bothered to call back . Dismal customer service !
Stayed 3 nights in Jan 2024
Response from The Reservations team on 2 Feb 2024
Dear RJ,Thank you very much for taking the time to leave us this feedback - all feedback is necessary for us to better our selves as a business. apologies for you having these issues, we really do care about our guests and are very sorry you didn't receive this service.

8/10 Good

anthony

Stayed 3 nights in Jan 2024
Response from The Reservations team on 18 Jan 2024
Dear Anthony,Thank you very much for your kind review.

6/10 Okay

Adam

Travelled with group
Disliked: Cleanliness
Did the job for a lads trip
Basic apartment, but you get what you pay for. Beds were comfy and clean towels provided. 20 min walk to the city center. Mold in the shower in the en-suite. Some renovations going on a the moment so all the floor is covered in plastic. A very rude awakening on our last day when we had drilling right outside our room at 0830, zero consideration for guests staying. Lots of noise from other guests in the evenings.
Stayed 3 nights in Nov 2023
Response from The Urban Space Team on 4 Dec 2023
Dear Adam,Thank you for taking the time to leave us feedback - I do apologise about the work being done in the building disturbing you during your stay. regarding the shower this will be passed onto the relevant department to ensure these things are being picked up.

8/10 Good

Geraint

Stayed 2 nights in Nov 2023
Response from The Urban Space Team on 4 Dec 2023
Dear Geraint,Thank you for your review.

8/10 Good

Simon

Stayed 3 nights in Oct 2023
Response from The Urban Space Team on 31 Oct 2023
Dear Simon,Thank you very much for your review, we hope to welcome you back in the near future!

10/10 Excellent

Sharon

Stayed 2 nights in Oct 2023
Response from The Urban Space Team on 25 Oct 2023
Dear Sharon,Thank you very much for your kind review, we hope to welcome you back soon!

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2023
Response from The Urban Space Team on 25 Oct 2023
Dear Lisa,Thank you very much for your lovely review,we hope to welcome you back in the future!

6/10 Okay

Lynn

Stayed 3 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Lynn,Thank you very much for your review.

10/10 Excellent

Victoria

Stayed 2 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Victoria,Thank you very much for your lovely review, we hope to see you again in the near future!

10/10 Excellent

Brad

Travelled with partner
Liked: Amenities, property conditions & facilities
Great property, just needs more plugs arou.d the room, eg either side of the bed and by the TV area
Stayed 3 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Brad,Thank you very much for your lovely review, i will be sure to pass your feedback onto the relevant departments.We hope to welcome you back in the near future!

8/10 Good

Amiee

Travelled with partner
Easy access after long process to get in
Stayed 3 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Amiee,Thank you for your review, we hope to welcome you back in the near future!

10/10 Excellent

Abbie

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Abbie,Thank you very much for your lovely review, we hope to welcome you back in the near future!

6/10 Okay

Maria

Liked: Cleanliness
Not enough hot water for the shower. Kitchen condition needs a little upgrading.
Stayed 2 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Maria,Thank you very much for your feedback i will be sure to share it with the team.

10/10 Excellent

Mr

Stayed 2 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Guest,Thank you very much for such a lovely review, we hope to welcome you back in the future.

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, room comfort
Great location - if you can find it!
Great, clean apartment in a fab location down on the quay. About 25 mins walk into Cardiff centre. We had apartment 7, with a view of the Millennium Centre and down towards the quay. The difficulty with being on this side of the building was the 6am deliveries to the Sainsbury’s Local below. Don’t expect a lie in! Finding the apartment was a trial and not what we needed after 4 hours on trains. Despite what looked like good instructions we spent 20 mins in the area and had to make a call to get extra info. Once you know it’s above the Sainsbury’s it’s simple to find, but the postcode covers a big area and the spot in the map linked in instructions shows the building on the wrong side of the road. While clean, the space needs some good maintenance. The loo flush was unreliable, bedroom door handles not working and chain not attached to the plug meant using a knife to let the water out. The windows don’t shut properly either, making it draughty. Despite the issues, this was a great spot for a family city break. We loved the dining options at Mermaid Quay and the space to relax after a day of sight-seeing. Sorting better location instructions - a What3Words would nail it - would have got us off on a better footing!
Stayed 3 nights in Aug 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Louise,Thank you very much for your review, we appreciate all feedback and this will be passed onto the relevant departments.We hope to welcome you back in the future!

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I cannot rate this property highly enough.Apartment was spacious clean and exceeded my expectations. Fully equiped kitchen fridge/freezer oven /hob microwave, washing mch/dryer and dishwasher....what more could you need. I would definitely recommend this apartment and hope to return soon.
Stayed 4 nights in Aug 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Hazel,Thank you for such a lovely review, we hope to welcome you back soon.

10/10 Excellent

Jocelyn

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Jocelyn,Thank you for your kind review.

4/10 Poor

Frank

Disliked: Cleanliness, room comfort
Great location
The apartment was in the perfect location with a fast charger outside the door and discounted parking nearby. However the apartment could do with a good clean and checking before renting. There was only a very rusty frying pan, no trays for the oven, only1 fork between the two of us and the tv didn’t work. The person on the phone was excellent and did her best to rectify the faults all except the tv which couldn’t be fixed until Monday. Not her fault. We cut our stay short and left on Saturday morning a day early. We were very disappointed.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great apartment in a fabulous location
Stayed 2 nights in Aug 2023

10/10 Excellent

Darren

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to the bay. Stones throw from a local supermarket, the millennium centre. Good communication and simple access to get into apartment. Great that they offer discount parking which was just across the road. Apartment clean and tidy and ideal for a few days away in Cardiff,especially for the Cardiff bay area. The apartment was a little dark,with very little natural light but thankfully didnt spend much time in the room. So wasn't an issue.
Stayed 2 nights in Jul 2023

10/10 Excellent

Philip

Liked: Cleanliness, room comfort
Only problem was finding the way in to the property but once we phoned good instructions over the line.
Stayed 2 nights in Jul 2023

10/10 Excellent

Callum

Stayed 2 nights in Jul 2023
Response from Dear Guest, Thanks for taking your time to leave on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

8/10 Good

Aravindan

Stayed 2 nights in Jul 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

10/10 Excellent

Redwan

Stayed 3 nights in Jul 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

10/10 Excellent

Katherine

Stayed 2 nights in Jul 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

8/10 Good

Josephine

Weekend away
The flat could do with up dating. Did not sleep at all as the mattress had lost its spring had a dip in it very uncomfortable to lie on Hanse no sleep. We had no hand towels at all and no floor mats the shower and bathroom floor was very slippery and I nearly fell down
Stayed 2 nights in Jul 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,We are sorry to see you encountered some issues while staying with us, please note we have forwarded all issues onto our operations team who will look into this and action any issues to prevent any reoccurrence.

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

10/10 Excellent

JUDITH, CHESTERFIELD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Apartment was excellent (although Apt 34 overlooks a 24hr Premier Store that did seem to attract some early hours noise issues). Entry is situated between Sainsburys Local & Well Pharmacy). The location excellent also. - Mermaid Quay is just round the Corner. The parking agreement with Q Park (just over the road) is spot on - we liaised with them & they said they would supply extra discount vouchers if we needed to exit more than once per day. My only issues were that I had to chase Urban Space for access codes to the premises which were not given until less than 24 hours before travel. As a very organised person I found that stressful. Also, having given them a 3pm arrival but arriving over an hour early I rang to ask if the Apartment was ready but they checked & I was told not until the time specified. We had no issue with this & went for a Coffee but on arrival at 3.05pm we were told it was still not ready as they had been given an arrival time of 4pm. This left us waiting in the Lobby for over 30 mins. Urban Space staff were very friendly by phone, as was Roberto who met us at the Apartments. I would have no issue booking with Urban Space again in the hope they've just tweaked the Admin side for next time.
Stayed 3 nights in Jun 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

2/10 Terrible

Paul

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property was very clean and admin booking was excellent; however, the first night we both had an awful sleep as the mattress which has springs on one side, was placed on the bed upside down, hence the uncomfortably night. When I turned the mattress the correct way the next morning, it was filthy and a huge burn mark, which is probably why it was the wrong way around. I have photos to show if required.
Stayed 2 nights in Jun 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest, We are sorry to see you encountered some issues while staying with us - Please note all issues have been passed onto our operations team who will action these to prevent any future reoccurrence.

10/10 Excellent

Brian

Stayed 4 nights in Jun 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

8/10 Good

Robert

Liked: Cleanliness
Great location, spacious flat
Very nice flat! Spacious, has a balcony. Kitchen was decent, could use a few more utensils for cooking and such. Good communication and easy chk in process. Very good location! Easy bus ride or walk up to city centre. Was rather hot inside the flat and the fan did not work. All in all, good stay and would recommend.
Stayed 2 nights in Jun 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

10/10 Excellent

Mies Kelly

Stayed 2 nights in Jun 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

10/10 Excellent

Derek

Liked: Cleanliness, room comfort
Excellen5 apartment, superb location
A superb apartment in a great location! I had a studio but it was perfectly good for one or possible two with a double bed, a 2 seater # Settee a large wardrobe and a well fitted kitchen plus double doors onto a good size balcony (a unique ana panoramic view of three brick walls but if you want a nice view you have to pay for it). Improvements? They provide a starter kit of tea, coffee & sugar but some washing up liquid and a sponge would have been useful as I had to go out and buy them (Sainsbury's next door & Tesco round the corner).
Stayed 3 nights in Jun 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. We traveled with our 1.5 year old and stayed in an apartment with a separate bedroom. The flat was everything we needed and our toddler loved watching out the window at everything going on below. We would stay here again.
Stayed 5 nights in May 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

10/10 Excellent

MISS S

Liked: Cleanliness, room comfort
Central apartment - convenient and affordable
Fantastic location right on the bay, clean and comfortable apartment. Easy initial access through key code and affordable parking £6/ day provided in nearby multi story. Highly recommended
Stayed 3 nights in May 2023
Response from Reservations Team on 25 Jul 2023
Dear Guest,Thanks for taking your time to leave a review regarding your stay. We are happy to see you enjoyed your time with The Urban Space & would love to welcome you again in the near future.

8/10 Good

Helen

Liked: Cleanliness, room comfort
Would stay again
Fantastic location, easy check in, clean and comfortable. However, the property is looking slightly tatty through use
Stayed 3 nights in May 2023

8/10 Good

Joshua

Stayed 2 nights in May 2023
Response from The reservations team on 22 May 2023
Dear Joshua,Thank you for your lovely review,Kind regards

10/10 Excellent

George

Stayed 2 nights in May 2023
Response from The reservations team on 22 May 2023
Dear George,Thank you for your lovely review, we are happy you enjoyed your stay here with us.Kind regards,

10/10 Excellent

Maj

Liked: Cleanliness, amenities, property conditions & facilities
great value for the money, spent 2 nights in this apartment. excellent communication from Tia, everything was prepared, got a discount that saved me £18 for the parking. Definitely would use it whe i go back to Cardiff. Great service. Well done!
Stayed 2 nights in May 2023
Response from The reservations team on 22 May 2023
Dear Maj,Thank you very much for your kind review, we are pleased to hear that you enjoyed your stay with us.We are happy the discount helped save you some money, We look forward to seeing you in the future.Kind regards,

10/10 Excellent

Sharon

Stayed 2 nights in May 2023
Response from The reservations team on 22 May 2023
Dear Guest.Thank you for your review, we hope to see you in the future.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from The reservations team on 10 May 2023
Dear Guest,Thank you so much for your kind review, we hope to welcome you back soon.Kind regards,

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from The reservations team on 10 May 2023
Dear Julie,Thank you for such a lovely review, we hope to see you in the future.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
A great 3 days!
Easy check-in, excellent location near transport/restaurants, and secure entrance made our stay a joy!!!
Stayed 3 nights in Apr 2023
Response from Tia on 4 May 2023
Dear Guest,Thank you for your lovely review, we hope to welcome you back again soon.Kind regards,Tia