COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overview of Best Western Pontypool Metro Hotel

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Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Best Western Pontypool Metro Hotel

3 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Breakfast available
  • Business services
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationLlantarnam Grange Arts Centre5 min drive
    Popular LocationPontypool Park10 min drive
    Popular LocationTwmbarlwm Mountain10 min drive
    AirportCardiff (CWL-Cardiff Intl.)60 min drive

Choose dates to view prices

About this area

Pontypool

Located in Pontypool, Best Western Pontypool Metro Hotel is in the city centre. Caerphilly Castle and Blaenavon Ironworks are local landmarks, and the area's natural beauty can be seen at Wye Valley and Clytha Park. Newport Wetlands and Super Tubing are also worth visiting.
Popular Location

What's nearby

  • Llantarnam Grange Arts Centre - 5 min drive
  • Pontypool Park - 10 min drive
  • Twmbarlwm Mountain - 10 min drive
  • Usk Castle - 12 min drive
  • Isca Augusta - 13 min drive

Getting around

  • Pontypool & New Inn Station - 10 min walk
  • Cardiff International Airport (CWL) - 60 min drive

Restaurants

  • Lounge Area — 1 min walk
  • Starbucks — 1 min walk
  • Ashbridge Inn - 3 min drive
  • The Wain y Clare - 3 min drive
  • Aahar Finest Indian Kitchen - 4 min drive

About this property

Best Western Pontypool Metro Hotel

3-star hotel with bar/lounge and coffee shop/café
A bar/lounge, a coffee shop/café and a 24-hour business centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 53 rooms offer free WiFi, room service and flat-screen TVs with digital channels. Guests will also find coffee makers, hairdryers and phones.
Best Western Pontypool Metro Hotel offers 53 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9 AM: GBP 7.50 per person
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities

Conveniences

  • Front-desk safe
  • Newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • Polish

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Upper floors only accessible by stairs
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 3:00 PM - 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 7.50 per person (approximately)
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 192 out of 357 reviews
5 - Excellent 54%
Rating 4 - Good. 142 out of 357 reviews
4 - Good 40%
Rating 3 - Okay. 18 out of 357 reviews
3 - Okay 5%
Rating 2 - Poor. 3 out of 357 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 357 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Great staff in reception. Room warm on arrival which was pleasant. Takeaways (kfc and McDonalds) just out the car park which was great in current Covid scenario. Good shower. Would definitely recommend.
Stayed 1 night in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for overnight stay
Perfect for overnight stay while traveling for work. Near some food chains, so food is guaranteed within walking distance. Room is compact and has everything you need. Good heating and strong shower.
Stayed 3 nights in Dec 2020

4/5 Good

Stayed 3 nights in Sep 2020

3/5 Okay

Stayed 2 nights in Sep 2020