Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Overpriced food and drinks

Posted 05-Sep-2016
Staff are friendly and on arrival welcomed us. The room was very average and had a terrible mouldy smell so I had to use my perfume to make it smell better. The bed was rock hard and so was the pillows. At 3am I finally gave up and went downstairs to get softer pillows and slept on the sofa bed with my son, which was comfy. The breakfast was lovely. However we had a meal one night there and the prices were absolutely rediculas!! A total rip off!!! Nearly £6 for the tiniest bit of standard cheese cake, I've ever seen!! The prices left a horrible taste in my mouth... And for that reason I will not stay there again. There was one member of staff that stood out however. He was a man in his 50,s, grey hair. Looked like he was a cleaner or Maintance. He was soooo helpful when we asked him about things to do and eat in Cardiff. He got us a map and nothing was too much trouble. Thumbs up xxx
3out of 5
by A verified traveller


Posted 02-Sep-2016
Thanks for a clean hotel, it would be better if the front desk staff be a little bit friendly. With the price we paid, room has no iron is disappointing.
3out of 5
by A verified traveller from oxford

The bed was terrible

Posted 30-Aug-2016
Pros: The staff and food
Cons: The bed needed to be replaced
Location: Barry island
The bed had no support and we continually rolled in to the centre of it. The rest of the stay was good the glaring was brilliant didn't hear a thing from the airport. The food the night time was excellent the hotel was clean and the staff were friendly and very afficiant
3out of 5
by A verified traveller

Close to the airport and trains

Posted 23-Aug-2016
the hotel is getting old. Time for new mattresses and fix up the lobby. Excellent staff and the food is good. Walk to the airport or take a short bus ride to the trains or airport.
3out of 5
by A verified traveller

Excellent Staff

Posted 23-Aug-2016
Pros: the staff, the food is good enough, location to the airport, the price
Cons: it is time for a redo
This is my 6th stay in about 4 years. Really what has changed is the rough condition of the hotel. Chipped and stained furniture, leaky plumbing, and saggy beds point to a hotel due or overdue for a reno.
5out of 5
by A verified traveller from gloucestershire

Great value for money, 2 minutes from the airport

Posted 19-Jul-2016
Great value for money, 2 minutes from the airport. Staff very helpful
4out of 5
by A verified traveller

Posted 03-Jul-2016
Cons: Booking system
Unfortunately I can not really rate this hotel as we did not get to stay in it. I mistakenly booked it for the wrong night as I failed to notice that the dates on your website had reset themselves when I returned to it to book, having previously looked at it a few minutes earlier . Perhaps this is something you may wish to look at.? Any chance of a refund? When we did arrive they had no rooms available, but were helpful in finding a nearby motel with one free room.
1out of 5
by michael

Holiday Inn Express Rubish

Posted 24-Jun-2016 on Hotels
Expensive Rubish
5out of 5
by Geoffrey from Edmonton

Comfortable Cardiff Airport Stay

Posted 23-Jun-2016 on Hotels
Overnight stay for business. Perfectly comfortable. Nothing like a luxury hotel, of course, but workable enough.
4out of 5
by David from Ellesmere port

Stereophonics gig

Posted 11-Jun-2016 on Hotels
Fine for what we wanted