Ratings based on 480 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Overpriced food and drinks

Posted 05-Sep-2016
Staff are friendly and on arrival welcomed us. The room was very average and had a terrible mouldy smell so I had to use my perfume to make it smell better. The bed was rock hard and so was the pillows. At 3am I finally gave up and went downstairs to get softer pillows and slept on the sofa bed with my son, which was comfy. The breakfast was lovely. However we had a meal one night there and the prices were absolutely rediculas!! A total rip off!!! Nearly £6 for the tiniest bit of standard cheese cake, I've ever seen!! The prices left a horrible taste in my mouth... And for that reason I will not stay there again. There was one member of staff that stood out however. He was a man in his 50,s, grey hair. Looked like he was a cleaner or Maintance. He was soooo helpful when we asked him about things to do and eat in Cardiff. He got us a map and nothing was too much trouble. Thumbs up xxx
3out of 5
by A verified traveller


Posted 02-Sep-2016
Thanks for a clean hotel, it would be better if the front desk staff be a little bit friendly. With the price we paid, room has no iron is disappointing.
3out of 5
by A verified traveller from oxford

The bed was terrible

Posted 30-Aug-2016
Pros: The staff and food
Cons: The bed needed to be replaced
Location: Barry island
The bed had no support and we continually rolled in to the centre of it. The rest of the stay was good the glaring was brilliant didn't hear a thing from the airport. The food the night time was excellent the hotel was clean and the staff were friendly and very afficiant
3out of 5
by A verified traveller

Close to the airport and trains

Posted 23-Aug-2016
the hotel is getting old. Time for new mattresses and fix up the lobby. Excellent staff and the food is good. Walk to the airport or take a short bus ride to the trains or airport.
3out of 5
by A verified traveller

Excellent Staff

Posted 23-Aug-2016
Pros: the staff, the food is good enough, location to the airport, the price
Cons: it is time for a redo
This is my 6th stay in about 4 years. Really what has changed is the rough condition of the hotel. Chipped and stained furniture, leaky plumbing, and saggy beds point to a hotel due or overdue for a reno.
4out of 5
by A verified traveller from evesham, UK

A nice personal touch

Posted 22-Jul-2016 on Orbitz
Pros: We liked that the sofa bed was already set up. And love that breakfast is included in the price of the room!
Location: We chose this location to be close to the beach in Barry! Had a wonderful time.
This hotel was pretty standard. All the usual amenities and was clean. What impressed me most was that when we arrived the sofa bed was already set up for our 5 year old! Usually we need to ask for extra bedding and do it ourselves or wait for it to be done, so this was a nice surprise. It made us feel welcome!
5out of 5
by A verified traveller from gloucestershire

Great value for money, 2 minutes from the airport

Posted 19-Jul-2016
Great value for money, 2 minutes from the airport. Staff very helpful
5out of 5
by Ciaran

Posted 13-Jul-2016 on Hotels
The management and staff were extremely helpful and friendly. Nothing was any trouble and the atmosphere generated as a result was a delight. Very good stop over for business or awaiting a connecting flight.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Jul-2016 on Hotels
1out of 5
by Lorraine from Devon

Not good

Posted 11-Jul-2016 on Hotels
The room was 26 degrees, as the air conditioning wasn't working. We advised the management who were helpful saying there was a fault and it would be addressed swiftly. It wasn't and we spent a further sleepless night in a room that was effectively uninhabitable. Window could not be opened so no ventilation. A very disappointing two night stay and no effort from anyone to recognise this or compensate us for a poor experience