Ratings based on 491 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Somerset

No heating, no children's menu

Posted 21-Nov-2016
Pros: Breakfast was good.
Cons: Sort the heating out. Introduce children's meals and drinks.
Location: At the airport.
I was greeted by staff who were not sure which room I was in. When they decided which room they told me the sifa bed was not made up and they would make it up when I was at dinner. The room was cold with no heat working I went to reception and complained as I had two small children with me. They brought me an electric convector heater which although heated the room somewhat was dangerous with two young children in the room. I asked if they could sort the tv out and a member of staff said she didn't know how to work the tv's! We went for dinner and there was no children's menu and no children's drinks, very dissapointing. I was told later that the hotel is in dispute with their heating suppliers and a lot of their rooms have no heating,
3out of 5
by A verified traveller from Bedford

Okay but could do better

Posted 21-Nov-2016
Pros: Convenience for the city and hotel(good bus connections)
Cons: Better selection at breakfast and a thorough check through the room to ensure everything is up to standard. Try a checklist. it works!
Location: Location is good for the Airport and communications to the city are very good
The Hotel was fine but not as good as other Hotels of the same level and price that we have stayed in. Small things mostly. Wifi not working ( later fixed), toilet seat not fitting, plug on the sink broken, TV did not receive the main channels, there was a poor selection for breakfast and it just had a feeling of things being done as cheaply as possible. Staff were good and helpful though.
5out of 5
by A verified traveller from wales

nice clean hotel, with friendly staff.

Posted 18-Nov-2016
Pros: warm and friendly
Location: This was so close to the airport .
upon arrival we were welcomed by friendly and informative staff at reception, and this carried on with bar and food facilities.
4out of 5
by A verified traveller from Hong Kong

Very close to Cardiff Airport, Shuttle bus is free

Posted 14-Nov-2016
Pros: Convinent to airport
Cons: If breakfast have more choices, it will be better.
Room space is big. Shower water is strong and hot enough. Distance to Cardiff airport only 5 min. via their shuttle bus, very close to airport. Hotel people is very friendly.
3out of 5
by A verified traveller

Posted 26-Oct-2016
Pros: The close proximity to Cardiff airport & the free shuttle bus that was bookable on arrival!
Cons: The beds could've been more comfortable.
Location: Nothing needed other than the proximity to Cardiff airport.
It's basic yet very convenient for Cardiff airport. The bed was quite soft & the sofa bed wasn't too comfortable. The complimentary breakfast was gratefully received!
3out of 5
by A verified traveller

Overpriced food and drinks

Posted 05-Sep-2016
Staff are friendly and on arrival welcomed us. The room was very average and had a terrible mouldy smell so I had to use my perfume to make it smell better. The bed was rock hard and so was the pillows. At 3am I finally gave up and went downstairs to get softer pillows and slept on the sofa bed with my son, which was comfy. The breakfast was lovely. However we had a meal one night there and the prices were absolutely rediculas!! A total rip off!!! Nearly £6 for the tiniest bit of standard cheese cake, I've ever seen!! The prices left a horrible taste in my mouth... And for that reason I will not stay there again. There was one member of staff that stood out however. He was a man in his 50,s, grey hair. Looked like he was a cleaner or Maintance. He was soooo helpful when we asked him about things to do and eat in Cardiff. He got us a map and nothing was too much trouble. Thumbs up xxx
3out of 5
by A verified traveller

Thanks

Posted 02-Sep-2016
Thanks for a clean hotel, it would be better if the front desk staff be a little bit friendly. With the price we paid, room has no iron is disappointing.
3out of 5
by A verified traveller from oxford

The bed was terrible

Posted 30-Aug-2016
Pros: The staff and food
Cons: The bed needed to be replaced
Location: Barry island
The bed had no support and we continually rolled in to the centre of it. The rest of the stay was good the glaring was brilliant didn't hear a thing from the airport. The food the night time was excellent the hotel was clean and the staff were friendly and very afficiant
3out of 5
by A verified traveller

Close to the airport and trains

Posted 23-Aug-2016
the hotel is getting old. Time for new mattresses and fix up the lobby. Excellent staff and the food is good. Walk to the airport or take a short bus ride to the trains or airport.
3out of 5
by A verified traveller

Excellent Staff

Posted 23-Aug-2016
Pros: the staff, the food is good enough, location to the airport, the price
Cons: it is time for a redo
This is my 6th stay in about 4 years. Really what has changed is the rough condition of the hotel. Chipped and stained furniture, leaky plumbing, and saggy beds point to a hotel due or overdue for a reno.