Cardiff Hotel Guide. Best Western Hotels in Cardiff, Wales

Good location, good parking; arrived before check-in time, as needed to change and leave for an event prior to designated check-in time. Friendly staff checked and advised no rooms were yet ready. We understood this and staff confirmef we could change in the downstairs toilet. Shortly after, two sets of guests arrived and staff said thry would check to see if any rooms were available. All the guests were then checked in and given keys to their rooms. This was done without explanation to us and we were left sitting in reception, where we then changed in the toilet and left for our event. If guests had pre-arranged this early check in, the staff should have explained this to us. As it was, we felt overlooked and somewhat neglected. Rooms were clean, comfortable if a little jaded. Staff were friendly with the exception of the female staff member who checked us out in the morning. She was aloof, did not smile and seemed inconvenienced when I changed my mind about requesting a receipt for the rooms. When it did arrive, it was incorrect and only covered 1 room. Overall, the hotel is well located, offers plentiful parking and the rooms were clean and comfortable. The staff - with the exception of the female staff member who checked us out - were friendly, however, they lacked an overall degree of professionalism, which resulted in customer service inconsistency with regards to check in.

I was with my family . They where very friendly and helpful. Next time I will be there sure. Khaled Alnawwah

Staff were great, really helpful. Rooms were clean and tidy. Breakfast was great.

Staff were very friendly and efficient ,the cleanliness of our room was superb and a very comfortable bed ..Our only downside was that the full breakfast is obviously put on to cook first thing and if you go for about 9a.m you have rock hard bacon and rubberised scrambled eggs, but I then changed to the cold ham and cheese which was beautiful so all in all I would return .

Overall our stay was good and I would stay in this hotel again for the staff, swimming pool and spa. The kids enjoyed swimming in the pool and used it often. The breakfast was lovely and there was a lot to do in town after breakfast. The furniture was dated and carpets stained although the room was clean. Could really do with a face lift or make over. The staff were the friendliest we had ever seen any where else in the UK. They were polite and kind especially reception staff. The waitress served our meal to another table but she swore that they hadn't touched it so it was okay for us to eat. We did not eat lunch or dinner again at the hotel because it was not the best but I would recommend breakfast. The phone in our room did not work throughout our stay so we used our mobiles instead. It was cheap enough so we did not mind that. Overall it was a pleasant experience.