1/5 Terrible
MM, Marina Del Rey, CA
Travelled with group
19 Oct 2020
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
READ THIS BEFORE YOU BOOK HERE...this place is awful. After sending the hotel an email to see if there was any hurricane damage for our visit, they never replied to us but when we arrived, they told us if we'd like, they would move us to the same hotel in Playa Del Carmen. Well did we even have a choice then?? We were already there. I felt they were just lying to us, just to get tourism booming again and take our money. So trying to make the best of the trip, we traveled to Paradisus Playa Del Carmen. THIS IS THE WORST HOTEL EVER...DO NOT STAY HERE.. The management cares nothing about the tourist. They just want the money. Only a handful of restaurants are open, and the ones that are, are by no means 5 Stars, 3 at most. The food was average but the wait staff was really good. They have these animals roaming around the property called Coti's that look like a cross between a raccoon and a monkey. Well the first day out by the pool, one of these creatures stole my bag. I was advised by one of the staff and our pool guy David went above and beyond looking for it. Never were we told that this might happen and when we brought this to the security's attention, their only response was, you take a risk leaving your things there. WTH?? They know these animals are around and what they are capable of and not once were we warned or were signs up explaining. THis hotel is a joke then they have the nerve asking us to buy into a timeshare program. Really?? save your money...
Stayed 6 nights in Oct 2020
