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On the beach, white sand, beach towels, beach volleyball
On the beach, white sand, beach towels, beach volleyball
On the beach, white sand, beach towels, beach volleyball
4 outdoor pools, pool cabanas (surcharge), pool umbrellas

Guest reviews

4.1 out of 5 Very good
2,015 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Explore the area

Popular LocationAquaworld4 min walk
Popular LocationMaya Cancun Museum17 min walk
Popular LocationMarlin Beach3 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive
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  • Luxury Junior Suite Ocean View

    Room amenities

    • 474 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsLuxury Junior Suite Ocean View
  • Premium Suite, 2 Bedrooms

    Room amenities

    • 473 sq ft
    • Sleeps 4
    • 2 King Beds and 1 Double Sofa Bed OR 4 Single Beds and 1 Double Sofa Bed
    More detailsPremium Suite, 2 Bedrooms
  • The Reserve Junior Suite Ocean View

    4.2/5 guest room rating

    Room amenities

    • 473 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Double Beds OR 1 King Bed
    More detailsThe Reserve Junior Suite Ocean View
  • The Reserve Luxury Junior Suite Ocean View

    4.5/5 guest room rating

    Room amenities

    • 474 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsThe Reserve Luxury Junior Suite Ocean View
  • The Reserve One Bedroom Suite Lagoon View

    Room amenities

    • 646 sq ft
    • Lagoon view
    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsThe Reserve One Bedroom Suite Lagoon View
  • The Reserve Luxury Junior Suite Lagoon View

    Room amenities

    • 474 sq ft
    • Lagoon view
    • Sleeps 3
    • 1 King Bed
    More detailsThe Reserve Luxury Junior Suite Lagoon View
  • The Reserve Presidential Suite

    4.4/5 guest room rating

    Room amenities

    • 474 sq ft
    • Lagoon view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsThe Reserve Presidential Suite
  • The Reserve One Bedroom Suite Ocean View

    Room amenities

    • 646 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed OR 2 Double Beds
    More detailsThe Reserve One Bedroom Suite Ocean View
  • Premium Suite, 1 Bedroom (Master 1 Bedroom)

    Room amenities

    • 474 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
    More detailsPremium Suite, 1 Bedroom (Master 1 Bedroom)
  • The Reserve Junior Suite Lagoon View

    4.2/5 guest room rating

    Room amenities

    • 474 sq ft
    • Lagoon view
    • Sleeps 3
    • 2 Double Beds OR 1 King Bed
    More detailsThe Reserve Junior Suite Lagoon View
  • Premium Junior Suite

    Room amenities

    • 474 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
    More detailsPremium Junior Suite
  • Premium Suite, 1 Bedroom

    Room amenities

    • 474 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
    More detailsPremium Suite, 1 Bedroom
  • Junior Suite, Ocean View

    3.8/5 guest room rating

    Room amenities

    • 474 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite, Ocean View
  • Junior Suite, Lagoon View

    3.9/5 guest room rating

    Room amenities

    • 474 sq ft
    • Lagoon view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsJunior Suite, Lagoon View
  • The Reserve Governor Suite

    4.6/5 guest room rating

    Room amenities

    • 645 sq ft
    • Lagoon view
    • Sleeps 4
    • 1 King Bed
    More detailsThe Reserve Governor Suite

About this area

Cancun

Located on the beach, Paradisus by Melia Cancun - All Inclusive is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Chac Mool Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Travelling with kids? Consider Dolphin Discovery, or check out an event or a game at Beto Avila Baseball Stadium. Discover the area's water adventures with scuba diving, snorkelling and waterskiing nearby, or enjoy the great outdoors with ecotours.
Visit our Cancun travel guide
View in a map
Popular Location

What's nearby

  • Aquaworld - 4 min walk
  • Maya Cancun Museum - 17 min walk
  • Marlin Beach - 3 min drive
  • El Rey Ruins - 7 min drive
  • Delfines Beach - 7 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • Malva Food Bazar — 1 min walk
  • Enso — 1 min walk
  • Mikado - 8 min walk
  • La Capilla Argentina - 9 min walk
  • Gustino Italian Grill - 12 min walk

About this property

Paradisus by Melia Cancun - All Inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Paradisus by Melia Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants. All 657 rooms provide complimentary wireless Internet access, separate sitting areas and 24-hour room service. LCD TVs, premium bedding and free bottled water are among the other amenities available to guests.
Paradisus by Melia Cancun - All Inclusive offers 657 forms of air-conditioned accommodation with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

4 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

YHI Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness

Kids' club

Supervised activities for children between 4 and 17 years old

Entertainment

On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 9 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 9 holes of golf
  • 4 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Beach volleyball
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Pilates classes
  • Playground
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

More

  • Beach towels
  • Books
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 50-inch LCD TV
  • TV/satellite channels

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

This property is closed from 22 April 2020 to 26 September 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.07 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv
Paradisus by Meliá Cancun All Inclusive
Paradisus by Melia Cancun - All Inclusive Cancun
Paradisus by Melia Cancun - All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Paradisus by Melia Cancun - All Inclusive and receive a full refund?
Yes, Paradisus by Melia Cancun - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Paradisus by Melia Cancun - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Paradisus by Melia Cancun - All Inclusive?
As of 28 Oct 2020, prices found for a 1-night stay for 2 adults at Paradisus by Melia Cancun - All Inclusive on 2 Nov 2020 start from £234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Paradisus by Melia Cancun - All Inclusive have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is Paradisus by Melia Cancun - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Paradisus by Melia Cancun - All Inclusive?
Self-parking is free at this property.
What time is check-in at Paradisus by Melia Cancun - All Inclusive?
Check-in is from 3:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Paradisus by Melia Cancun - All Inclusive?
Checkout is at 12:30 PM. Late checkout is available for a fee (amount may vary, subject to availability).
Does Paradisus by Melia Cancun - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Paradisus by Melia Cancun - All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball, aerobics classes and more.
Where is Paradisus by Melia Cancun - All Inclusive located?
Nestled on the beach, this Zona Hotelera resort is within a 5-minute walk of Ballenas Beach and Aquaworld. Delfines Beach and Maya Cancun Museum are also within 2 miles (3 km).
4.1
Very good
5 - Excellent
1,004
4 - Good
503
3 - Okay
253
2 - Poor
141
1 - Terrible
114

4.4/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

1/5 Terrible

Travelled with group
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
READ THIS BEFORE YOU BOOK HERE...this place is awful. After sending the hotel an email to see if there was any hurricane damage for our visit, they never replied to us but when we arrived, they told us if we'd like, they would move us to the same hotel in Playa Del Carmen. Well did we even have a choice then?? We were already there. I felt they were just lying to us, just to get tourism booming again and take our money. So trying to make the best of the trip, we traveled to Paradisus Playa Del Carmen. THIS IS THE WORST HOTEL EVER...DO NOT STAY HERE.. The management cares nothing about the tourist. They just want the money. Only a handful of restaurants are open, and the ones that are, are by no means 5 Stars, 3 at most. The food was average but the wait staff was really good. They have these animals roaming around the property called Coti's that look like a cross between a raccoon and a monkey. Well the first day out by the pool, one of these creatures stole my bag. I was advised by one of the staff and our pool guy David went above and beyond looking for it. Never were we told that this might happen and when we brought this to the security's attention, their only response was, you take a risk leaving your things there. WTH?? They know these animals are around and what they are capable of and not once were we warned or were signs up explaining. THis hotel is a joke then they have the nerve asking us to buy into a timeshare program. Really?? save your money...
Stayed 6 nights in Oct 2020

2/5 Poor

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, no complaints there. We had booked the Paradisus by Melia Cancun but the day before we're to leave 10-12-20 received an email telling us this one was closed due to the hurricane that went through. Understand, can't help that, they offered their other place Paradisus by Melia playa Del Carmen. It was my birthday and I didn't want to not do anything on my birthday so I took this option. Once arrived and checking in the lady offered a "VIP" accommodations for an additional $200 which included a jacuzzi (which come to find out almost all, if not all had them) and it would be in an adult only area. Then once we said Ok to the upgrade it went to $250 (access to the private beach area) we agreed (it was my 50th) once in the room which was very nice, I hear kids in the pool I went to look and sure enough. Love kids have 4, just wanted some time without. The private beach area was nothing more than some nice cushion recliner chairs with an umbrella which the first day were all taken by people that weren't suppose to be in this area we were told. The next day we reserved a spot and was able to use it but then we had to fight off a hungry racoon with the help from the staff from taking our lunch. They were all over place which I get it we're in their environment and they smell the food in the trash cans. The real problem was I believe they knowingly "upgraded" us to an area that we weren't able to use let alone enjoy. We won't be back to the Playa Del Carmen.
Stayed 3 nights in Oct 2020

1/5 Terrible

Travelled with family and small children
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
The hotel was super dirty and had a terrible smell, the rooms had a terrible smell as well it smell humid. The fist day we got there the food was terrible and the drinks were super bad. There was only one good restaurant that was good, you could see people throughout the hotel complaining. The beach was super dirty full of seaweed. That hotel looked as if it had been close for months and had just opened. We fell ripped off by the overall experience and had a really bad taste of Mexico. HORRIBLE
Stayed 4 nights in Oct 2020

4/5 Good

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel it’s beautiful but rooms totally need a renovation but other than that was great even during the pandemic
Stayed 7 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I stood here oct 2019 for my 30th and it was very nice. Food was good drinks were good. The staff was soo wonderful. I have really no complains and i would definitely visit again.
Stayed 5 nights in Oct 2019

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