Title: Krystal Urban Cancun & Beach Club Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Urban Cancun & Beach Club Travelers spend their days exploring nearby Plaza Las Americas and Plaza 28, then gather for evening cocktails at the poolside bar in Downtown Cancun. ## Photo gallery for Krystal Urban Cancun & Beach Club ![Outdoor pool, pool umbrellas, pool loungers - Krystal Urban Cancun & Beach Club (Cancun)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/cd487e05.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from room - Krystal Urban Cancun & Beach Club (Cancun)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/ec4d4493.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Krystal Urban Cancun & Beach Club (Cancun)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/e7e3c5f4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Altitude Room (Free Beach Club Access) | City view - Krystal Urban Cancun & Beach Club (Cancun)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/e641df67.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property – evening/night - Krystal Urban Cancun & Beach Club (Cancun)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/e8730efb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Krystal Urban Cancun & Beach Club in Downtown Cancun offers a convenient base with an outdoor pool, sun loungers, a poolside bar, and dining at Restaurante Aquamarina. Enjoy concierge services, meeting facilities, and nearby shopping destinations. ## Reviews 8.0 Very good ## Popular amenities - Free Wi-Fi - Air-conditioning - Gym - Breakfast available £75 includes taxes & fees 1 Mar - 2 Mar ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Standard Room, 1 King Bed (Free Beach Club Access) ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/d05b5803.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed (Free Beach Club Access) 8.0 Very good 60 reviews ### Highlights Balcony or patio Air conditioning Free cots/infant beds Flat-screen TV Ceiling fan Separate bedroom Blackout curtains Hairdryer - City view - 431 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds (Free Beach Club Access) ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/d0c6668b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds (Free Beach Club Access) 8.0 Very good 25 reviews ### Highlights Balcony or patio Air conditioning Free cots/infant beds Flat-screen TV Ceiling fan Separate bedroom Blackout curtains Hairdryer - City view - 431 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Krazy Non Refundable (Free Beach Club Access) ![Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/21586c94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Krazy Non Refundable (Free Beach Club Access) 8.4 Very good 50 reviews ### Highlights Balcony or patio Air conditioning Free cots/infant beds Flat-screen TV Ceiling fan Separate bedroom Blackout curtains Hairdryer - City view - 376 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Altitude Room (Free Beach Club Access) ![Altitude Room (Free Beach Club Access) | City view](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/e641df67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Room (Free Beach Club Access) 7.4 Good 6 reviews ### Highlights Balcony or patio Air conditioning Free cots/infant beds Flat-screen TV Ceiling fan Blackout curtains Hairdryer Private bathroom - City view - 420 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Krazy King Non Refundable (Free Beach Club Access) ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/6e1c706e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Krazy King Non Refundable (Free Beach Club Access) 8.0 Very good 17 reviews ### Highlights Balcony or patio Air conditioning Free cots/infant beds Flat-screen TV Ceiling fan Separate bedroom Blackout curtains Hairdryer - 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All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 1,182 reviews £421 includes taxes & fees 18 Feb - 19 Feb [](https://www.expedia.co.uk/Cancun-Hotels-The-Royal-Cancun-All-Villas-Resort-All-Inclusive.h18904781.Hotel-Information?chkin=2026-2-18&chkout=2026-2-19&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=8b3393d0-6dd2-48d0-a695-eacf016e0c12&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) ## About the area Located near a private beach, Krystal Urban Cancun & Beach Club is in Downtown Cancun, a neighbourhood in Cancun with good shopping. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Las Americas and Puerto Cancun Marina Town Center. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.14959%2C-86.82022&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ROmYxiHnTT94QORkauDzpnB33Oc=) Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500 ### What's nearby - ![Cancun_DubaiPalaceCasino_6242274_007](https://images.trvl-media.com/place/6242274/dea4cb33-b7ff-4f6c-ac23-7d721e08acad.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Dubai Palace Casino 13 min walk \- 0.7 miles - Cancun Bullfight ring 2 min walk \- 0.1 miles - Plaza Las Americas 3 min walk \- 0.2 miles - Amerimed Hospital 8 min walk \- 0.5 miles - Royal Yak Casino and Sports Book 11 min walk \- 0.6 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 17 min drive ### Restaurants - Arandanos 4 min walk - Nantai 3 min walk - Sushi San 3 min walk - The Italian Coffee Company 3 min walk - Tuch Cantina Yucateca 2 min walk ## About this property ### Krystal Urban Cancun & Beach Club Hotel near Plaza Las Americas A poolside bar, dry cleaning/laundry services and a bar are just a few of the amenities provided at Krystal Urban Cancun & Beach Club. Be sure to enjoy a meal at Restaurante Aquamarina, the on-site restaurant. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a gym and a business centre. Additional perks include: - An outdoor pool, along with sunloungers and pool umbrellas - Buffet breakfast (surcharge), self-parking (surcharge) and 9 meeting rooms - Luggage storage, concierge services and a lift - A banquet hall, smoke-free property and a 24-hour front desk - Guest reviews say good things about the overall value and proximity to shopping Room features All 246 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as safes. Guest reviews highly rate the cleanliness rooms at the property. Extra amenities include: - Recycling and eco-friendly cleaning products - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with cable channels - Balconies or patios, free infant beds and ceiling fans ## Similar properties ![Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/10000000/9790000/9785600/9785512/35c88891.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Malecon Cancun Downtown Cancun - Pool - Parking included - Free Wi-Fi - Air-conditioning 8.0 Very good 1,013 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=9785512&PinnedHotelID=9785512&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/2000000/1860000/1858700/1858661/63b9be2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calypso Hotel Cancun Zona Hotelera - Pool - Parking included - Free Wi-Fi - Restaurant 7.2 Good 1,005 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=1858661&PinnedHotelID=1858661&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187053/88857c66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cyan Cancun Resort & Spa Zona Hotelera - On private beach - Pool - Spa - Parking included 7.6 Good 1,790 reviews £114 includes taxes & fees 11 Mar - 12 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5830000/5823800/5823727/de0a603a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bsea Cancun Plaza Hotel Zona Hotelera - On private beach - Pool - Spa - Kids’ pool 7.2 Good 1,011 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=5823727&PinnedHotelID=5823727&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/62000000/61420000/61419800/61419732/f67ce6b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Cancun Hotel Zone Zona Hotelera - Pool - Breakfast included - Free airport shuttle - Pet-friendly 8.8 Excellent 2,808 reviews £149 includes taxes & fees 8 Mar - 9 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=61419732&PinnedHotelID=61419732&HadPinnedHotel=true®ionId=-1&adults=2) ![Arcade](https://images.trvl-media.com/lodging/1000000/30000/26100/26030/w3348h2207x38y36-e3a8c496.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Adhara Hacienda Cancun Downtown Cancun - Pool - Breakfast included - Kids’ pool - Parking included 8.6 Excellent 980 reviews £76 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=26030&PinnedHotelID=26030&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/37000000/36090000/36085900/36085831/ef634f90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cancun Plaza Condo Hotel Zona Hotelera - Pool - Spa - Kids’ pool - Parking included 7.0 Good 487 reviews £86 includes taxes & fees 26 Feb - 27 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=36085831&PinnedHotelID=36085831&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4970000/4968500/4968483/d548c6b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Cancun Las Americas Downtown Cancun - Pool - Hot tub - Free Wi-Fi - Restaurant 8.4 Very good 1,012 reviews £75 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=4968483&PinnedHotelID=4968483&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/62000000/61510000/61500700/61500633/ab0f9319.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kavia Plus Cancun Downtown Cancun - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 540 reviews £45 includes taxes & fees 19 Feb - 20 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=61500633&PinnedHotelID=61500633&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/5000000/4420000/4411900/4411896/128fd0e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Cancun Downtown Downtown Cancun - Pool - Kids’ pool - Parking included - Free Wi-Fi 8.0 Very good 1,004 reviews £84 includes taxes & fees 13 Feb - 14 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=4411896&PinnedHotelID=4411896&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=20167293,9785512,1858661,58187053,5823727) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transport - Free beach shuttle - Secured, uncovered parking on site (MXN 30 per day) - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - Lobby y Sushi Bar - Restaurante Aquamarina ### Things to do - Gym - Outdoor pool ### Family friendly - In-room cot - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - 9 meeting rooms - Business centre ### Outdoors - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 1 building - 16 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Built in 2009 - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - Smoke-free property - Vegan dining options - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free cot ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning - Ceiling fan - Cleaning products are eco-friendly - Desk - Iron/ironing board - Laptop workspace - Phone - Recycling - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Early check-in subject to availability Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately MXN 345 for adults and from MXN 173 for children - Uncovered self-parking fee: MXN 30 per day - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 005-007-006588/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Krystal Urban Cancun Hotel Krystal Urban Hotel Krystal Urban Cancun Centro Hotel Krystal Urban Centro Hotel Krystal Urban Centro Hotel Krystal Urban Cancun Centro Cancun Cancun Krystal Urban Cancun Centro Hotel Hotel Krystal Urban Cancun Centro Krystal Urban Cancun Centro Cancun Krystal Urban Cancun Krystal Urban Cancun Centro Krystal Urban Cancun Centro Krystal Urban Cancun & Cancun Krystal Urban Cancun Beach Club Krystal Urban Cancun & Beach Club Hotel Krystal Urban Cancun & Beach Club Cancun Krystal Urban Cancun & Beach Club Hotel Cancun ## Frequently asked questions ### Does Krystal Urban Cancun & Beach Club have a pool? ### How much does it cost to stay at Krystal Urban Cancun & Beach Club? ### Is Krystal Urban Cancun & Beach Club pet-friendly? ### How much is parking at Krystal Urban Cancun & Beach Club? ### What time is check-in at Krystal Urban Cancun & Beach Club? ### What time is check-out at Krystal Urban Cancun & Beach Club? ### Where is Krystal Urban Cancun & Beach Club located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Urban Cancun & Beach Club Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.6 Amenities ### 8.0 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 674 8 - Good 314 6 - Okay 179 4 - Poor 101 2 - Terrible 121 ## Reviews ### 10/10 Excellent #### valery 28 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean, great staff and good food. ##### valery Stayed 3 nights in Jan 2026 ### 8/10 Good #### Brittany 5 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities The hotel was really clean! Staff was really friendly and very knowledgeable on things to do in the city. It’s located right next door to the mall and a lot of little restaurants ##### Brittany Stayed 2 nights in Jan 2026 ### 8/10 Good #### Christian 29 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was clean and the views was amazing! Affordable also. Definitely recommend ##### Christian Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Naweed 30 Jan 2026 Liked: Cleanliness, property conditions & facilities great very clean ##### Naweed Stayed 4 nights in Jan 2026 ### 8/10 Good #### Thiago 6 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown. ##### Thiago Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### hyeji 21 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Staffs are so friendly ![](https://a.travel-assets.com/ugc/hotel-reviews/ed86c310-c6bc-4678-9c7e-18ff466ee370-1769025351457.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### hyeji Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Jose 25 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff at front desk was super helpful. Spoke English very well. Wish I knew her name. And the room was nice with balcony. We had the PH so view was amazing. ![](https://a.travel-assets.com/ugc/hotel-reviews/ffb48a45-d54f-4211-9677-f6091d90ac8a-1769359884263.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dffb1c79-b2bf-4bb3-87a2-e0e876544045-1769359885067.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Stayed 1 night in Jan 2026 ### 8/10 Good #### Umer 28 Dec 2025 Liked: Cleanliness Very nice staff ! Rooms were clean.. staff helped out whenever I needed anything. Great location , near restaurants and mall. ##### Umer Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Ale 11 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff was attentive, had a little problem with the room which was taken care of asap. Room was clean and nice. ##### Ale Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Manuel 20 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities All good! great location, nice terrace on room, nice view, clean, breakfast could be better but that's fine, well sorted and clean, dinners are great ##### Manuel Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Tonalli 18 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities So fresh so clean! Amazing location! BEST STAFF EVER ##### Tonalli Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Luis 3 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was very clean and had an amazing view from the 10th floor plus we had access to the beach club with was a plus. Staff is very friendly and knowledgeable Will definitely stay again ##### Luis Stayed 2 nights in Oct 2025 ### 8/10 Good #### Zicheng 18 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Many restaurants and the mall are a short walk away. ##### Zicheng Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Michele 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Great hotel for being downtown. Big and beautiful rooms. Great location. ##### Michele Stayed 2 nights in Nov 2025 ### 6/10 Okay #### Partha 6 Jan 2026 Liked: Property conditions & facilities Disliked: Cleanliness Staff were very friendly. Room was good size but floors were dirty. Did not have a fridge which was inconvenient. ##### Partha Stayed 1 night in Jan 2026 ### 6/10 Okay #### Tetiana 31 Dec 2025 Liked: Cleanliness Overall ok experience. The hotel and amenities are pretty outdated. There is no fridge and iron in the room. Breakfast doesn’t have much to offer, I wish it had more healthy options. The good thing is that there’s a complementary access to the beach club. The staff is nice and the rooms were cleaned daily. ##### Tetiana Stayed 7 nights in Dec 2025 ### 8/10 Good #### Jessica 30 Dec 2025 Liked: Staff & service, amenities Everything was good, the only reason I took off a star was that the bathroom could use a deep cleaning. I saw mold in a couple of places that were probably not visible, but I'm very detailed so I noticed. ##### Jessica Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Rosely 4 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Our stay in Cancún was amazing! The hotel had excellent service, a perfect location, a stunning pool, and incredible views. We truly enjoyed every moment. ##### Rosely Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jacob 25 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort Good location ##### Jacob Stayed 1 night in Sep 2025 ### 4/10 Poor #### Farah 12 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities The Krystal hotel is in a great location and has great views but the rooms are run down and dark and dingy bathrooms with no hot water. My room was on the 12 floor and was not cleaned properly. I had access to the beach club which is nothing special as the drinks will cost you a lot and there are not enough seats near the pool, as well the service is non existent. This hotel is not worth your 50 to 100 bucks. ##### Farah Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Miguel 27 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location. ##### Miguel Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Marsha 8 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful staff ##### Marsha Stayed 1 night in Oct 2025 ### 4/10 Poor #### Jorge 1 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service The balcony view was amazing. Breakfast was horrible because we didnt eat. Reason being waiter in charged refused to warm up our kids pizza which we bought there the night before. He said they didnt have a way to warm it up. Camila only person who tried to help us. Need more workers like Camila!!! ##### Jorge Stayed 2 nights in Dec 2025 ### 8/10 Good #### MIRLENE 13 Dec 2025 Liked: Amenities, property conditions & facilities Everything was great except that I couldnt sleep due to noises issue. If you are a light sleeper I wont recommend it for you. ##### MIRLENE Stayed 1 night in Dec 2025 ### 8/10 Good #### gustavo 28 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities good localization 👍 ##### gustavo Stayed 3 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [GR Solaris Caribe Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-GR-Caribe-By-Solaris-Deluxe-All-Inclusive-Resort.h4166967.Hotel-Information) > > [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > > [Hotel Riu Palace Kukulkan - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Palace-Kukulkan-Adults-Only-All-Inclusive.h80279416.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Dreams Vista Cancun Golf & Spa Resort - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Vista-Cancun-Golf-Spa-Resort-All-Inclusive.h23304849.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Cancun Bay All Inclusive Hotel](https://www.expedia.co.uk/Cancun-Hotels-Cancun-Bay-Resort-All-Inclusive.h5806712.Hotel-Information) > > [Kempinski Hotel Cancún](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [Grand Park Royal Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Park-Royal-Cancun-All-Inclusive.h19878.Hotel-Information) > > [Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Le-Blanc-Spa-Resort-Cancun-Adults-Only-All-Inclusive.h27301.Hotel-Information) > > [GR Solaris Cancun & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-GR-Solaris-Cancun-Spa-All-Inclusive.h1110099.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [NIZUC Resort and Spa](https://www.expedia.co.uk/Cancun-Hotels-Nizuc-Resort-And-Spa.h5531551.Hotel-Information) > > [Beach Palace Family Resort & Spa - All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beach-Palace-Resort-All-Inclusive.h428589.Hotel-Information) > > [Temptation at The Tower Cancún All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-The-Tower-By-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h23155856.Hotel-Information) > > [La Palma Beachfront Hotel & Club Nautico](https://www.expedia.co.uk/Cancun-Hotels-La-Palma-Beachfront-Hotel-Club-Nautico.h22271277.Hotel-Information) > > [Sunset Marina Resort & Yacht Club](https://www.expedia.co.uk/Cancun-Hotels-Sunset-Marina-Resort-Yacht-Club.h579797.Hotel-Information) > > [Dreams Sands Cancun Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information) > > [Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun](https://www.expedia.co.uk/Cancun-Hotels-Casa-Tortugas-Boutique-Hotel.h53338654.Hotel-Information) > > [Hard Rock Hotel Cancun - All Inclusive ](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Flamingo Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Flamingo-Cancun-Resort.h888269.Hotel-Information) > > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > > [Family 3 Bedroom Ocean Villa By Wyndham Grand Cancun](https://www.expedia.co.uk/Cancun-Hotels-Family-3-Bedroom-Ocean-Villa-By-Omni.h11454603.Hotel-Information) > > [Krystal Grand Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Krystal-Grand-Cancun.h57240936.Hotel-Information) > > [The Pyramid Cancun By Oasis - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Pyramid-At-Grand-Oasis-All-Inclusive.h10924097.Hotel-Information) ---