Title: Hotel Hacienda Cancun Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=9586432&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Hacienda Cancun Peaceful garden retreat meets poolside relaxation at this serene getaway where guests find both tranquility and convenient access to surrounding attractions ## Photo gallery for Hotel Hacienda Cancun ![TV - Hotel Hacienda Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/eedeb5eb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![TV - Hotel Hacienda Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/a1fca88b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers - Hotel Hacienda Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/8d98f5d1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Iron/ironing board, bed sheets - Hotel Hacienda Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/368dda96.jpg?impolicy=resizecrop&rw=297&ra=fit) ![TV - Hotel Hacienda Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/270428c3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Hacienda Cancun, surrounded by Las Palapas Park's lush greenery, offers a peaceful escape. Relax by the outdoor pool on comfortable sun loungers or find a quiet moment on the garden terrace. Stay connected with WiFi in public areas. ## Reviews 7.0 Good ## Popular amenities - Pool - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk £33 includes taxes & fees 9 Jan - 10 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 26 - Dec 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 27 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=9586432&PinnedHotelID=9586432&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Standard Room ![Standard Room | Iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/10000000/9590000/9586500/9586432/7cd07e48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.0 Wonderful 4 reviews ### Highlights Air conditioning TV Ceiling fan Private bathroom Daily housekeeping Wardrobe - 161 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![2 outdoor pools](https://images.trvl-media.com/lodging/62000000/61530000/61523800/61523736/5a8ab209.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Waldorf Astoria Riviera Maya Cancun - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 161 reviews £585 includes taxes & fees 10 Jan - 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On private beach - Pool - All-inclusive - Pet-friendly 8.6 Excellent 3,203 reviews £304 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=16df3a5c-9b9c-4dac-bf73-ee3360a52a7b&top_cur=GBP) Ad ![4 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/9000000/8400000/8393400/8393330/f5af3bd6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Sands Cancun Resort & Spa - All Inclusive Zona Hotelera - On private beach - Pool - Hot tub - All-inclusive 8.2 Very good 1,548 reviews £304 includes taxes & fees 19 Jan - 20 Jan 2026 [](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=16df3a5c-9b9c-4dac-bf73-ee3360a52a7b&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Hacienda-Cancun.h9586432.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Hacienda-Cancun.h9586432.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16242%2C-86.83015&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cva_zsQXcOUTYx7hGvhFzWhNMBQ=) Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509 #### What's nearby - Las Palapas Park \- 3 min walk \- 0.2 miles - Benito Juarez Municipal Building \- 8 min walk \- 0.5 miles - Plaza 28 \- 8 min walk \- 0.5 miles - Mercado 23 \- 10 min walk \- 0.5 miles - Plaza Las Americas \- 4 min drive \- 1.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive #### Restaurants - ‪La Parrilla - ‬3 min walk - ‪Av. Yaxchilán - ‬1 min walk - ‪Bao Vegan - ‬2 min walk - ‪La Casona - ‬4 min walk - ‪Los Pescaditos - ‬2 min walk ## About this property ### Hotel Hacienda Cancun Hotel near Las Palapas Park Located close to Kabah Urban Park and Cancun Mall, Hotel Hacienda Cancun provides a terrace and a garden. Guests can connect to free WiFi in public areas. You'll also find perks such as: - An outdoor pool, along with sunloungers - A 24-hour front desk, luggage storage and smoke-free property Room features All guest rooms at Hotel Hacienda Cancun feature comforts, such as air conditioning. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Ceiling fans and daily housekeeping ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/9000000/8030000/8026300/8026260/ffae9ad0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Caribe Internacional Cancun Downtown Cancun - Pool - Kids’ pool - Restaurant - Air-conditioning 6.2 821 reviews £31 includes taxes & fees 10 Jan - 11 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=8026260&PinnedHotelID=8026260&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/9000000/8370000/8364300/8364209/28892ec4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Santa Maria Cancun Downtown Cancun - Parking included - Free Wi-Fi - Air-conditioning - Breakfast available 7.2 Good 479 reviews £29 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=8364209&PinnedHotelID=8364209&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room | Down duvets, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/2000000/1530000/1522300/1522212/1c782c4e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Cancun Center Cancun Downtown Cancun - 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In Cancun (Downtown Cancun) Downtown Cancun - Pool - Free Wi-Fi - Restaurant - Air-conditioning 7.6 Good 751 reviews £37 includes taxes & fees 9 Jan - 10 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=1186441&PinnedHotelID=1186441&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/1000000/80000/70100/70001/d42349dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xbalamque and Spa Cancun Downtown Cancun - Pool - Spa - Parking included - Free Wi-Fi 7.2 Good 1,000 reviews £36 includes taxes & fees 2 Jan - 3 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=70001&PinnedHotelID=70001&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/10000000/9040000/9033300/9033285/e31bb7cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parador Cancun Downtown Cancun - Pool - Kids’ pool - Parking included - Free Wi-Fi 7.2 Good 896 reviews £39 includes taxes & fees 9 Jan - 10 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=9033285&PinnedHotelID=9033285&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### More - Air conditioning - Ceiling fan - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 82.36 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector Property Registration Number 005-007-007298/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Hacienda Cancun Hacienda Cancun Radisson Cancun Cancun Radisson Hacienda Hotel Hacienda Cancun Hotel Hotel Hacienda Cancun Cancun Hotel Hacienda Cancun Hotel Cancun ## Frequently asked questions ### Does Hotel Hacienda Cancun have a pool? ### How much does it cost to stay at Hotel Hacienda Cancun? ### Is Hotel Hacienda Cancun pet-friendly? ### How much is parking at Hotel Hacienda Cancun? ### What time is check-in at Hotel Hacienda Cancun? ### What time is check-out at Hotel Hacienda Cancun? ### Where is Hotel Hacienda Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Hacienda Cancun Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 7.6 Location ### 7.6 Staff & service ### 7.6 Eco-friendliness ### 6.6 Property conditions & facilities 10 - Excellent 85 8 - Good 104 6 - Okay 91 4 - Poor 42 2 - Terrible 36 ## Reviews ### 8/10 Good #### Eden 25 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place and comfy ##### Eden Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Wayne 20 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was really good and clean and tidy and were really helpful ##### Wayne Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Wayne 22 Aug 2024 Liked: Staff & service, property conditions & facilities The staff were very helpful and polite even when i locked myself out of my a few times 😃 ##### Wayne Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Aldrin 8 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Aldrin Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Franck 2 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super hotel, if you want to go in Cancun and close to downtown it's the best one ##### Franck Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Misa 25 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was good to stay for one night :) ##### Misa Stayed 1 night in Apr 2024 ### 6/10 Okay #### Margarita Guerra 28 Jun 2025 Liked: Staff & service No WiFi 😔 we only stayed 1night service was great at front desk. And lost of little spots to eat around. Our bed did have a couple of stains on it. But it was an easy quick and cheap stay. ##### Margarita Guerra Stayed 1 night in Jun 2025 ### 8/10 Good #### Chiara Anna 26 Oct 2025 Liked: Cleanliness I liked the position and the swimming pool even if it could be better cleaned... I didn't like that even if I clearly asked for a towels changing they didn't change them. I had to ask for toilet paper at the reception. Old but solid structure with A/C. There is no elevator but the building has a typical and welcoming structure. ##### Chiara Anna Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Bronagh 30 Jul 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Truly grim Wanted a place for a brief stay before an early morning flight. Welcome desk staff were very friendly but the hotel was not a nice place . Horrendous smell in the room & corridor, no hot water or WiFi and overall very very grimy feel. Earwigs in the bathroom. ##### Bronagh Stayed 1 night in Jul 2025 ### 8/10 Good #### allan 15 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### Economy room is decent enough near Park It's a decent enough room for the money except they don't really have any place to put your items except for one spot ##### allan Stayed 1 night in Jan 2023 ### 8/10 Good #### allan 19 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good value Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building ##### allan Stayed 1 night in Jan 2023 ### 2/10 Terrible #### Miguel 30 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel is very old needs lots of upgrades rooms are smelly just terrible overall ##### Miguel Stayed 1 night in Jul 2024 ### 6/10 Okay #### Shelline 11 Mar 2025 Disliked: Amenities Other customers was very noisy,slamming doors etc.Especially late at night when you are trying to rest.The rooms are not sound proof. If you are someone who has a low tolerance for noise while resting this is a definite no no. ##### Shelline Stayed 5 nights in Mar 2025 ### 2/10 Terrible #### Americo 29 Mar 2023 Disliked: Amenities, property conditions & facilities Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up. We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week. ##### Americo Stayed 4 nights in Mar 2023 ### 6/10 Okay #### Samuel 9 Nov 2025 Liked: Cleanliness Unas colchas para taparse xq con esas sabanas muy delgadas no me quita el frio. ##### Samuel Stayed 1 night in Nov 2025 ### 6/10 Okay #### Daniel E 9 Jul 2025 Liked: Staff & service #### Hotel centrico no es para vacaciones Es un hotel viejo. Pero bien ubicado en la parte central de cancun. No es recomendable para vacaciones ##### Daniel E Stayed 1 night in Jul 2025 ### 6/10 Okay #### Jose Alfredo 12 Jun 2025 Liked: Staff & service Disliked: Cleanliness #### Regular Es un hotel bastante regular, no ofrece las mejores instalaciones o algo de lujo pero está muy bien para el precio, si lo que buscas es solo un lugar a donde llegar a dormir y ya este hotel es perfecto. Lo único negativo es que no tiene wifi en las habitaciones ##### Jose Alfredo Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Eli 26 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Exelente opción para hospedarse en cancun ##### Eli Stayed 5 nights in Apr 2025 ### 6/10 Okay #### BENOIT 11 Apr 2025 Personnel de la réception très sympathique mais la chambre très basique. ##### BENOIT Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Diana 6 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Está en buena ubicación y sus al rededores tranquilos ##### Diana Stayed 1 night in Mar 2025 ### 4/10 Poor #### ALONSO 21 Feb 2025 Disliked: Cleanliness, amenities, property conditions & facilities Es un hotel viejo y descuidado, la habitación muy incómoda, la cortina del baño de la regadera muy sucia, me dio mucho asco, hay termitas en el cuarto, la alberca lucía muy sucia, pésimo hotel ##### ALONSO Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Aldrin 30 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excelente lugar ##### Aldrin Stayed 1 night in Nov 2024 ### 8/10 Good #### Quintin 29 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy limpio! La verdad me encanta la limpieza, y q el personal es muy amable! Esta muy bien ubicado! ##### Quintin Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Aldrin 6 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente lugar muy limpio y tranquilo ##### Aldrin Stayed 1 night in Nov 2024 ### 4/10 Poor #### Ma Magdalena 19 Sept 2024 Disliked: Staff & service, room comfort #### No regresaría Hotel muy poco cómodo, el aire acondicionado muy ruidoso, no dejaba dormir, camas duras, almohadas demasiado altas. No contaban con cobija, el baño tenía una fuga y desprendía malos olores. 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