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It's our second time at the hotel and I appreciated the extra mile the staff took to change our room upon arrival as we didn't like the bathtub being a feature within the bedroom rather than in a separate bathroom. I was disappointed that the housekeeping didn't replenish the complimentary bottled ...
We can't praise the hotel enough. We were upgraded to a beautiful suite for our special occasion - top quality lunch, exceptional service in every area of the hotel and nothing was too much trouble. All the staff were warm and welcoming, and fully accommodating at all times. In London, a hotel of ...
On arrival we booked in and were allocated a room on the second floor, I asked it the room was air conditioned and was told that only higher priced rooms were and that all had been booked, but the room allocated had a fan for my comfort... this was completely useless as there was not hardly any air ...
The room is tidy but should provide ceiling fan or standing fan for each room. The door lock is very old and malfunction as I was unable to lock from inside, this, I have to leave it unlock for whole night! But the toilet is impressively clean and tidy.
Nice hotel, good food at the onsite pub. Great transport links by car, and station next to hotel, 1hr into central London direct.
Nice room, but tiny bathroom. No need to have 3 screens in the room. Disconcerting to have no one look up from their screens when you first walk in to the reception.
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