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"Staff were all very friendly and attentive. Room was lovely and very good value for money. Hotel pool area needs an update but good for the kids. Bathroom in room needs a really good clean - grime around bath/shower. Shower had barely any power. The complimentary toiletries were not replinished when we arrived, which is very disappointing and a lack of attention to detail. "

"Pool and spa were brilliant good for kids not too busy and nice areas to relax. Staff were really helpful at breakfast especially with the kids. It would have been nice to have a vegetarian sausages on the menu. Reception staff were amazing check in and checkout really efficient. Overall highly recommend and we would defo come back "

"The hotel is near alot of businesses for food, shopping, and entertainment. Yet, it is dated and the lighting is dark to not show how wore down it is. Old is not an issue but dated and rundown us different. You have to pay extra for every selling point they offer. So for aĺl that unless you're set on swimming in a busy pool etc. then not worth it. The good thing is the location and the room was not freezing like most hotels. The staff were responsive. "

"As usual all amenities were clean and tidy. Room and bathroom were first rate and all the staff my wife and I came into contact with were welcoming, friendly and willing to that extra step including changing us to a room on a lower floor. Stay was excellent overall"

"Centralised temperature control was broken and staff failed to address the issue in 2 consecutive nights. Rooms were heated through centralised system and there was no maintenance staff to fix it and thermostats in the rooms were disabled, it wasn’t possible to control room temperature and opening windows led to major motorway (M4) noise in the room. This led to very uncomfortable and sleepless nights for entire family!!! "

"Quick service at the reception & very helpful about the parking. Clean room & bathroom. Comfortable bed. Clean white soft towels & lots of hot water & good shower pressure. Breakfast had a good choice & well presented."

"All fine "

"We had a lovely stay, the hotel is great and the staff are so kind and welcoming. Would definitely return :) "

"Was expecting spa use"