"Beautiful setting, really looks the same as the pictures. However, we felt that the look of the place was more important to the hotel, than how it worked. There were used cotton buds on the floor in the hotel room and the bathroom. Our 8 year olds bed was a fold out camp bed. When we tried to put the air conditioning on, it didn’t work, we later found a pice of paper in the room saying it wasn’t in use. It was a very hot day. The sheets were very starchy and noisy every time you move. Plug sockets for charging only on one side of the bed. The hotel carpets are pretty grubby. No children in the pool from 7pm, didn’t learn that until check in. No changing rooms in the swimming pool: it was like school. Then men’s didn’t even have private shower cubicles. We waited 5 mins before anyone came to seat us and 2 other groups for breakfast at 08.10, we were taken to a table but not given any instructions: do we order at the counter or the table. Waited about 3 mins at the bar to het some water while 4 staff came, went and had a chat.
The check in, pool and housekeeping staff were all very professional and helpful. The breakfast was ok: eggs Royale: the breakfast muffin was so tough you couldn’t cut it, gave up on the end and just ate the eggs and salmon. Don’t get me wrong, we had a great time, but I would have expected more from this type of hotel. We’ve been on a 10 day trip to 7 different hotels and they all did much better: even the older, more dated ones."
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