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"The lady on reception was very pleasant on arrival and helpful. After that point things went downhill. The family room was very run down and the carpet had both dog and human hair in it. It clearly had not been hoovered before we arrived. The walls were marked badly and as usual the family room was la ed in the attic of the building. Such a shame because the location lends itself to being a great hotel! "

"Good hotel some of the areas could do with a spruce up looks tired in places. The staff are all very friendly helpful and polite. Breakfast was excellent with food variety. "

"The hotel was great but the restaurant was very expensive and limited choices on the menu "

"Outside of hotel is a little tired. Very tired in some places. Corridors looked dated. So a pleasant surprise when I opened the door to the room and it was spotlessly clean, modern decor and cute accessories. Really modern TV too. Breakfast was fine. Didn’t blow us away but had everything you need. Tea, coffee, juice, cereal, toast and a few standard English cooked options. Staff were lovely and helpful. "

"We stayed in a twin room in the older part of the building....it was very disappointing! The mattress was the most uncomfortable that i have ever slept on, it must jave been the cheapest matress you could buy, all the springs had gone in it and lots of dips and hollows, i had to lay the bath towels on top of it to try and stop the springs from digging into me! The room was an awkward shape and a very poor layout. The furniture looked really tired and the wardrobe had a handle missing, there was paint peeling off the walls in certain areas. The whole room was in need of a revamp! The bathroom was more modern and had obviously been done up recently though. We ate in the restaurant which was extremely overpriced with very small portions, i would recommend eating elsewhere if you get the chance! The pool/spa facilities were good, although the steam room didn't have much steam in it! Overall a very disappointing stay for a supposedly four star hotel, i have stayed in far better places and would not stay here again! There is a more modern side of the hotel which is probably more up to par than the old side that we stayed in?"

"Overall, it was a nice hotel. The property was generally clean and well maintained. However, we think the bathroom could use some renovation. The hotel is a bit far from the city centre, but the parking fee was quite reasonable, which was a plus. The breakfast was slightly below our expectations. Based on the reviews, the hotel was rated as “top rated” which naturally raised our expectations. We honestly couldn’t understand what justified that rating. We’ve had quite a lot of hotel experience across the UK, and I would say this was one of the more average breakfasts we’ve had. That said, all the staff were friendly, welcoming, and hardworking. I would especially like to mention Valerie and Emily😇 They were absolutely amazing and really made our stay more enjoyable. Thank you!"

"2nd time we’ve stayed and we love it. Lots to do for children."

"The breakfast was great and can have vegan choice.The rooms are clean and have tea facilities. The chef is a great cook. All the staff are helpful and if time allows, in a quite moment will always have a chat. "

"Yes"