Ratings based on 804 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
78% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Manchester UK

Less than expected gone down hill

Posted 02-Oct-2015
£54.00 for a weekday night but dire Damp musky smell in rooms Electricty main supply switch can only be operated by an experienced burglar Staff at reception - cold Guy who came to fix the electric switch really wanted to help thanks -Never again
1 out of 5
by A verified traveller from Notts

Do not stay there!

Posted 26-Sep-2015
First arrived and waited in line for at least 15 minutes. Afterwards, went up to our room to find it covered in grime, damp and God knows what else. The electrics were faulty and seemed very unsafe. We didn't even stay in that room long enough to take pictures. We went back to reception afterwards to tell the staff we wanted a room change or a refund; couldn't refund so got moved up to the fifth floor which is the 'renovated' one. To say it is renovated is crazy. It is like an abandoned mill. The room was a little better with a rather out of place nice bathroom but the rest was still disgusting! I was also rather worried about leaving my car in the car park - well, the abandoned warehouse. After seeing the reviews on TripAdvisor (which I wish I had done before booking instead of trusting the Expedia ones) I regret booking this hotel so much.
1 out of 5
by A verified traveller

Avoid. Not a family hotel.

Posted 26-Sep-2015
Run down and filthy. Not a place to stay with your family. Staff are helpful but this is a place to avoid. These are dirty old rooms with unclean toilets
1 out of 5
by A verified traveller from UK

Disgusting hotel. Would never recommend this.

Posted 22-Sep-2015
We arrived late to check in. Hotel staff looked exhausted and miserable but finally found our details and gave us our room key. Upon arriving to our room it looked like someone was just laying in it. The bed was not spread, bathroom light on with the floor wet. Even the little souvenir soap bars were already opened and the wrapping thrown on the floor! The bes itself upon further inspection was full of dirt and dust which was disgusting. The place needs serious maintenance. Upon arrival the taxi driver told us that the hotel used to be a place for Tramps with rats running around. Then he proceeded to reassure me that this was not how it is now and they have completely refurbished the place. In my opinion it would not surprise me if rats still ran through the lobby at night.
1 out of 5
by A verified traveller from Exeter

Choose another hotel!

Posted 21-Sep-2015
Pros: The no quibble refund
Location: Very central -The hotel offers no safe parking. The parking available was on street and whilst free didn't suggest that your car would still be there
Missing ceiling tiles, shower heating element left on bed, mould all around shower, smell of damp and an interconnecting door held closed with an elastic strap meant that we did not stay the night. (Yes, the elastic strap stretched and you could see right into someone else's room!)
4 out of 5
for Everyone
by A verified traveller from Slovakia

Posted 21-Sep-2015
Pros: old fashioned appearance of hotel
Cons: The Manager/Trainer (man with dark hair) of staff in bar was not polite to the guests. He had very rood behaviour.
Location: Near to Coach Station approx. 10 minute walking.
Overally OK. Good value for money. All the complaints are understandable, but guests must know its hotel older than 110 years and it is not easy to repair it in modern way.
1 out of 5
by A verified traveller

APPALLING !!!!!!!!!!!!!!!

Posted 18-Sep-2015
Pros: Absolutely nothing!!
Cons: Room cleanliness, fixtures and fittings, new mattresses, hygiene covers on mattresses, good quality security on doors, staff attitude. I could go on!
Location: This hotel is the middle of a really run down area and when walking out from the hotel you do not feel safe. About a 20 min walk from the bullring
We stayed at this hotel for 1 night and it was THE WORST hotel we've ever stayed at. We arrived and checked in, The receptionist was very unwelcoming. We tried to take the lift up to our room, the doors closed but the lift didn't move and the doors took ages to reopen at one point I thought we were stuck in the lift, we finally got out and decided to take the stairs up the three flights of stairs to our room. we arrived at our room which was really difficult and stiff to open. We had booked a twin room which was quite pokey. The curtains were hanging off the curtain track, the paintwork was generally really shabby and even had someone's initials carved into the wall. The worst thing about the room were the beds they had completely bottomed out it was like falling into a hole and lying on a pile of springs, the mattresses didn't even have mattress protectors on which is basic hygiene and cleanliness especially in a hotel and the sheet on the mattress wasn't even long enough to cover the mattress! It was disgraceful! This list is endless, the towel rail fell off the wall when we placed a towel on it. When we came to leave the room to go out for tea the door wouldn't lock so we had to call maintenance to fix it and werent the onlly guests with this problem. The rest of the hotel was dreadful paint peeling off walls and unfitted carpets that you could break your neck on if not careful. I can honestly say I could not wait to leave this hotel.
3 out of 5
by A verified traveller

Not great but excellent value

Posted 18-Sep-2015
We booked our room here as it was a last minute thing and all the other local hotels were fully booked. Based on the other reviews we thought it would be grim! When we arrived, the lobby was nice enough, but when we got upstairs the corridors were horrible - peeling paint and terribly stained brown carpets. However, when we opened the door to our room we were hugely relieved - it had clearly just been completely refurbished; it was nothing fancy but it was new, perfectly clean and all in working order. The hotel is clearly in the middle of refurbishment at the moment, perhaps some of the rooms haven't been done yet, but ours was fine - same as what you'd expect of any budget hotel, and for £20 a night it obviously couldn't have been a better bargain. Not sure I'd reccomend overall as it was still the least nice hotel I've stayed in - but I felt like leaving a review as from our experience its not as bad as a lot of the others have said!
3 out of 5
by A verified traveller from Birmingham

Poor staff attitude

Posted 14-Sep-2015
Staff appeared clearly not interested to be there and eating on duty at the front desk. Prices at the bar were extortionate as well
1 out of 5
by A verified traveller from derbyshire


Posted 07-Sep-2015
This hotel has the potential to be amazing but at the moment it is terrible. A line of unhappy customers all trying to change their room for one that wasn't falling apart or mouldy or dangerous. Staff were happy to help but in reality couldn't do much about it. Disabled person turned away last minute because they had overbooked only return saying the one they had been sent to late at night also had no rooms. Promises about giving refurbished rooms not kept, broken windows, sticky carpets, duvet cover with big rips, plaster falling off bedroom wall lift kept breaking down, no towels in room. But, conference room was lovely, and staff helpful where possible 24hrs - even gave us their own tea bags from home when the hotel had none to give and worked hard to make the best of rather rubbish decisions and facilities.