Ratings based on 1,513 Verified Reviews

2.5 out of 5
44% of guests recommend
2.8 Room cleanliness
3.0 Service & staff
2.4 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Terrible. Avoid if possible

Posted 18-Feb-2018
I'm writing this as I sit across from the hotel during the fire alarm at 3am. (Which no one seems to be in control of) On general, as I have stayed in 3 different rooms, over a 2 week stay (working in Birmingham) I can say that the rooms arnt entirely up to Scratch. Showers that don't drain away water, showers that don't work at all, it's cold, and the noise of slamming doors is unbelievable. Also, if you bring your car, prepare for it to get pretty dusty as the car park is a dilapidated barn/garage that smells of pigeon poo.
4 out of 5
by A verified traveller from London

Not well located, but clean.

Posted 05-Feb-2018
Pros: The rooms are like new. The toilets are very clean. The building outside looks like a Jacobian palace, very beautiful.
Cons: Customer Service, but this is my own experience. Anyone can have a bad day. There were other girls who were nice. But details are very important.
Location: The location is not very nice. Even though you are in centre around 15-20 minutes walk.
The hotel location is not very good. I waited for 20 minutes to check in. I was not given even a map, when I asked for directions they just told me the centre was 10 minutes away. The day after I had to ask for a map. They did not say anything about wifi pasword or anything...To be honest, I missed a bit of customer service in the 1st contact. The room was very clean and nice. It's been recently refurbished. Fresh towels, the bed was nicely made, and the furniture was very simple and basic, comfortable and easy to look. The room was warm and the shower is new. I did not have wifi signal in my room- very dissapointing- So I could not work in my computer at night. The TV was blurry, like there was no signal. I talked to the maintenance and they said they will fix it but when I came back at night I could not watch more than BBC1. I guess for some, not important, but after the whole day visiting and walking the city, cold and raining, you may want to relax if you travel alone watching TV. When I did check out, I spoke with Paris, the manager, about the TV, she did not even say sorry, just took a note of it in a piece of paper and that was all. She may be doing long shift that day, but the minimum it's to say we are sorry, let me give you a free breakfast. Those details make huge difference.
2 out of 5
by A verified traveller from Exeter

Drafty and cold

Posted 04-Feb-2018
It looked impressive from the outside but the room was really cold and there was a real draft coming from the windows which meant we had to use a bit of cardboard to stop them rattling and tuck the curtains up which helped a bit at least. The shower drain hole was completely blocked so you couldn't spend more than about 30 seconds in there before it reached the edge of the cubicle tray. Didn't realise until in the shower so could only tell staff afterwards. The corridor smelled of cabbage or something worse. On a positive note free parking and the staff were very friendly. It was a cheap price so I guess you get what you pay for but I wouldn't go back.
3 out of 5
for Everyone
by A verified traveller from Derbyshire

Posted 03-Feb-2018
Pros: Price Toiletries Hot drinks facility in room Nice reception staff
Cons: A lot. See my comments under "Write about your experience"
Location: It is centrally located, and I believe there is a bus to city centre. There is unlimited parking on the street.
I have stayed at the Rowton on a few occasions. It is within my budget and in close proximity to my work (the reason for my stay in Birmingham). The rooms vary a lot. Avoid upper floors if you have a choice! The building is old, with the original windows that have cracked panes, and in recent weeks very cold, as it is electrically heated, but the electricity in the room works with the entry card=no card in the socket, no heating, so inevitably you always return to a cold space. The elextric heater in the room is next to the door, so the heat does not come around the corner where the bed is.... Reception staff provided a heater which made a huge difference. On the lower floors, the single-glazed windows let in much street noise (and it is considerable at all hours). My biggest concern was the sight of tiny insects in the bathroom (on the walls, sink and toilet paper). Not an entomologist, I don't know what they were, but I am concerned what I have brought back to my house. Internet only works on ground and 1st floors, so, one must work in the noisy areas at reception or near the bar/ restaurant. Not ideal...
4 out of 5
for Everyone
by A verified traveller from birmingham

Great central location

Posted 30-Jan-2018
Staff were extremely helpful throughout the whole stay, wifi was not as good in first room moved us straight away, Hotel has a free car park Perfect central location in digbeth to bullring custard factory and coach station
2 out of 5
by A verified traveller

Posted 21-Jan-2018
Room was freezing cold had to go out an buy a blow heater no word of a lie
3 out of 5
for Everyone
by A verified traveller from Halesowen

Shabby area

Posted 20-Jan-2018
Hotel is great and clean and staff nice. Too much noise first night from other people staying there with doors slaming and arguing going on at 1:30 in the morning. The area its in is run down and messy with litter everywhere, and a hostel one side and a rough looking estate the other side. Great hotel, just in the wrong place.
1 out of 5
by A verified traveller from UK

I will never stay here again.

Posted 19-Jan-2018
Rude staff. Had to move rooms. Food was dire. Odd smelling stains on the carpets in corridors. Filthy carpets, that REALLY hadn’t seen a vacuum in days. No tv or telephone in first room. No telephone in second. Bed was uncomfortable. Locals have stated that the hotel is used for ‘short stay’ clients in the middle of the night , which would explain the knocking of doors and talking at 3AM every night! AVOID AVOID AVOID!!!!
2 out of 5
by A verified traveller from Birmingham

Clean but freezing cold

Posted 07-Jan-2018
Pros: The Hotel Staff and the Outside of the building and lobby, it was cheap
Cons: Need double glazing, heaters that warm the hotel properly, better bedding, bit of paint
The Hotel staff were absolutely lovely and even helped us order a taxi which was incredible easy and kind of them. The first impression is good and when we entered the room it was very very basic but clean and quiet. We soon realised that there is no proper heating systems in the hotel apart from a tiny heater that you turn off and on but it does nothing in the single glazed room we were in. It turned off along with the electricity when you left the room and took the card so it couldn't even try and warm up. The ensuite was nice but when we tried to use the shower to warm up but the water did not warm up. The beds were comfy but it was so difficult to sleep with it being so cold. Luckily we were only there for a night and didn't stay in the hotel much, so it didn't matter too much that we couldn't shower but it could be disastrous if we had stayed longer. Overall, the hospitality was awesome and the place is clean but I wouldn't stay again until they install double glazing. And I wouldn't recommend it to anyone. It's absolutely freezing in the rooms and if you were alone the room you'd be shivering the whole night. It's really sad because it's such a lovely building.
4 out of 5
for Everyone
by A verified traveller from london

Posted 26-Dec-2017
ok hotel rooms a bit small but night time staff very oblinging and attentive overall you get what you pay for 30pounds a night christams time very good would recommend uts not the hilton but then look at what ur paying