Ratings based on 1,118 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
76% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller from leeds

False advertising

Posted 05-Feb-2016
The pictures for this hotel are not accurate. I thought I was booking a boutique hotel, but it's more like a youth hostel. The only plus side is that the staff were lovely.
1 out of 5
by A verified traveller

Worst place ever

Posted 17-Jan-2016
Never again. Paid for breakfast but nobody in restaurant at 7am to receive it. Not a buffet as advertised anyway. Freezing cold room, bar not open once. Very horrible weeks stay. No internet as advertised either
1 out of 5
by A verified traveller

Worst hotel I have ever stayed in

Posted 10-Jan-2016
Pros: Nothing
Cons: Everything
This is the worst hotel experience I have ever had!!!! Firstly the room was very cold, the shower had cold water dripping from the ceiling. The tv had no remote and the lamp had no light bulb. When we complained they gave an options of two other rooms to have a look at both were just as bad. The reception staff had poor customer service and were seen to be rolling their eyes and we had no apologies. We received no compensation for our inconvenience. This hotel should be shut down. Disgusting service.
1 out of 5
by A verified traveller

Disgusting hotel if you can call it that

Posted 02-Jan-2016
Do not stay at this hotel. The most awful place I have ever been to. Slept with one eye open all night as worried someone was going to walk into our room, the lock was the flimsy. More like a hostel for criminals. Misleading pictures. Wouldn't even stay there for free. teally disappointed.
2 out of 5
by A verified traveller from 日本

Posted 31-Dec-2015
シャワー蛇口が空回りしていて使えなかった。 駐車場も路上に止めてといわれたが、レンタカーをかりていたしセキュアな場所に止めておきたかった。
4 out of 5
for Everyone
by A verified traveller from Willenhall


Posted 27-Dec-2015
We enjoyed our stay apart from the fire alarm going off at 5-55 Saturday morning and couldn't really get back to sleep and when we almost did the foreigners were making that much noise in their language and banging on the other doors .
1 out of 5
by A verified traveller from london


Posted 22-Dec-2015
Take my word never ever stay in this hotel!!!! Refugees, Refugees, Refugees. This hotel should not be advertised it's a disgrace.
2 out of 5
by A verified traveller from Cambridge

About a 10 minute taxi ride to broad street

Posted 22-Dec-2015
We arrived feeling impressed with the hotel as the lobby areas are large and we'll kept. We saw 3 twin rooms before we said we would share a bed (best mate) if it would mean we could have a room with some lights that worked! The refurbished rooms were OK although definitely done on a low budget and quite poorly... the carpet in the corridor is a massive trip hazard due to being laid by cowboys. You get what you pay for essentially. There's a lot of refugees staying here but we had no problems related to this whilst we were there. We did not have breakfast as it seemed really expensive considering the amount of different food available nearby in town. Parking is Street parking, when we got a taxi back to the hotel in the early hours of the morning the taxi driver held a little end of ride party to celebrate that my car was still there which was funny at the time but apparently it's not the best of areas. My car was fine though. I wouldn't stay here again. When I got in at 5 am a rude g4s man asked me to prove I was staying there which wasn't too inappropriate but then when I was talking to the man at the desk there was little understanding of why I was telling him my name and room number. Very poor communication between staff. I just wanted to sleep! Your best bet is a travelodge nearer town to be honest.
1 out of 5
by A verified traveller from staffordshire

Avoid at all cost

Posted 21-Dec-2015
Pros: nothing
Cons: closed down
I have never been so disgusted with a place as here, it is used as a hostel for refugees and they are hanging around outside making you feel very uncomfortable. I checked in and went in the lift to find my room and what a shocking experience, the carpets were all lifted up from the floor and absolutely filthy, I went into the room and was gobsmacked, the radiator was hanging off the wall and the curtains were off the rail. I went down to reception to complain and was given another room to look at, this was also disgusting, I met up with a few people who were experiencing the same so we all went down to reception to say we were leaving, whilst at reception a couple were reporting that there car had been broken into outside the hotel, the hotel advertises a car park but fails to say it is closed and you have to park in the road around there. I could not stay there as I feared for my safety. Disgusting hotel, avoid it like the plague.
2 out of 5
by A verified traveller

Posted 20-Dec-2015
Doors falling off, rude staff, you get what you pay for..