Ratings based on 1,332 Verified Reviews

2.5 out of 5
45% of guests recommend
2.7 Room cleanliness
3.0 Service & staff
2.4 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from L

Cold Hotel

Posted 27-Apr-2017
The windows are so old it doesn't keep the wind out. The curtains on the windows are half the size so trying to block the wind with the curtains doesn't work. A few things wrong and the sink was blocked. I told reception and they said they will get someone to fix it but no one did and our whole stay out sink was full of old water and leaking. Wouldn't recommend even if it was cheap. The area looks really rough and the "car park" is like a horror movie.
1 out of 5
by A verified traveller

Posted 27-Apr-2017
There was a window panel missing in my hotel room and the hotel was fully booked so they couldn't move me - spent the night shivering. My colleague was awoken by a drunk couple at 2:00am who were not silenced by the staff - it was a Wednesday morning.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Apr-2017
Very good stay excellent hotel, friendly staff, nice room and an excellent location for the city centre
3 out of 5
Recommended
for Everyone
by A verified traveller from Winchester

Middling

Posted 26-Apr-2017
Given the low price my expectations were not high however the hotel building is very impressive and sensitively restored. My room was comfortable and clean but a lack of double glazing did mean that was some noise from the outside although the road is not busy. As there is plenty of on street parking I didn't use the garage space but it looked fine. I left early so did not get the chance to try the included continental breakfast I arrived at 18.00 and had to wait for 20 minutes as there was only one staff member on duty and had to go out almost straight away as I was going to a concert. Returning quite late I found there was no remote for the tv but managed and re ported it on checkout.
4 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Perfect for a short stay

Posted 20-Apr-2017
Hotel is excellent value for money. Yes, there are minor areas of the room where plaster is crumbling but this is superficial. The hotel is quite modern and very clean. I'd stay again and recommend to a friend.
4 out of 5
Recommended
for Everyone
by A verified traveller from Southport UK

A large imposing old hotel

Posted 19-Apr-2017
It was with mixed feelings we entered this hotel Very large and imposing in its day. It was obvious that it was in the process of renovation. Many of the 240 or so may not be in use as are many of the public rooms. That understood our room was well furnished clean. Water hot. Bed comfortable TV. The room was warm and well ventilated and quiet. The reception was efficient and all the staff friendly and polite. Breakfast was OK. On the whole this hotel is good value and its location close to Birmingham centre makes it exelent value for money.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very good service and helpful staff

Posted 18-Apr-2017
Pros: cleanness and easy access to city centre
Cons: More options for breakfast
I was comfortable and staff helped me at check in as couldn't find my room initially then found under my friend's name who booked it for me.
1 out of 5
by A verified traveller from m

Terrible hotel

Posted 15-Apr-2017
In midlle of shower the hot water stoped...and couldnt do nothing about it..basic they don.t have it in the room like hairdryer...
3 out of 5
Recommended
for Everyone
by A verified traveller from UK

Paragon Hotel

Posted 13-Apr-2017
Pros: Easy access to city centre.
Cons: The corridor is very narrow.
Location: Easy access to City Centre and not from Brindley Place.
We booked at short notice and the price was reasonable. The room was very clean and tidy. It was complimented with a kettle for hot beverages (tea/coffee supplied), and there is a flat screen TV. En-suite bathroom with supply of towels. Overall, we would recommend this hotel.
1 out of 5
by A verified traveller

Never stay again would not recommend to anyone

Posted 11-Apr-2017
Staff rude tried to make me and my wife pay twice for the hotel rate .never stay there again.