Ratings based on 1,468 Verified Reviews

2.5 out of 5
44% of guests recommend
2.7 Room cleanliness
3.0 Service & staff
2.4 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from london

good location, free parking not much else

Posted 20-Nov-2017
I chose the hotel for its price and location to the city centre. New street station was a 10 min walk away, also it offers free car parking for guests. The hotel is obviously about to be refurbished, and boy does it need it! The staff were very pleasant but need more training. The first room we were given was still having some maintenance done, so we were swapped to another room without an issue. The second room was as expected from a budget room, simple, functional and clean. One member of staff didn't seam too sure of the hotels location when asked for directions and another needs to work on her front of house etiquette, whilst she wasn't rude she didn't come across as professional. The most concerning event occurred in the middle of the night. Someone else entered the room, obviously expecting it to be empty they left immediately. However this doesn't explain how they managed to enter the room which requires a modern fob key to enter.
1 out of 5
by A verified traveller from mansfield

Filthy

Posted 20-Nov-2017
The room is vile. Stains on bed pillows and curtains. Bathroom floor tiles all loose. Black finger marks everywhere. Unfinished work. General dirt and filth all over and to top it off I’ve been bitten and n my leg twice in the night!!!!
2 out of 5
by A verified traveller

Posted 18-Nov-2017
Mould in bathroom. Room was cold . That’s about. Wouldn’t recommend to stay.
1 out of 5
by A verified traveller from London

Filthy and uncomfortable

Posted 13-Nov-2017
When I booked this hotel I was told that it had recently come under new management and been refurbished. On entry, this was clearly false. *All windows were single glazed and the heating was less than insufficient so the entire night was FREEZING COLD *The mattress was ridiculously cheap, thin and uncomfortable placed on a cheap, hard bed frame I would expect to find in a £5 a night hostel. *The room was in disrepair with the filthy carpet pulled up in places and stains on the ceiling panels as a result of leakage. Suspicious white streaks on the curtains and hair in the shower. The staff seemed to try their best to cope under the circumstances This "hotel" looked like something out of a horror film, I would have left had I checked in earlier or been staying there more than a single night. It was absolutely not worth the money and I will NEVER be staying there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Nov-2017
Basic but clean. Nice shower, bed was comfortable
5 out of 5
Recommended
for Everyone
by A verified traveller from Portsmouth

Short stay

Posted 08-Nov-2017
Pros: location parking it was clean
Cons: better coffee in the rooms
Location: it was a business trip great that it was close to town,
The hotel was clean and suited what i needed i would stay again,
1 out of 5
by A verified traveller from london

TERRIBLE, NEVER AGAIN

Posted 07-Nov-2017
Pros: nothing
Cons: everything
the rooms are small and cold, the fire doors were broken, cracks on the wall, panels were off the ceiling .
1 out of 5
by A verified traveller from worcester

Vile

Posted 07-Nov-2017
Do not stay!!! Staff were unhelpful couldn’t get into our first room. Moved to another old vile room had to sleep in clothes! Do not stay!
2 out of 5
by A verified traveller from COVENTRY

not worth the money

Posted 06-Nov-2017
Pros: the staff were smiley and friendly
Cons: it is a lovely big building but very old and run down. it needs a lot of work doing to it. new windows and shower cubicles to mention 2.
Location: the location was a little rough in my opinion. all of the buildings looked run down in the street. but was not too far from Birmingham centre.
on entering the hotel - it was very pleasant - clean and looked well presented. the staff were friendly and helpful. we went to our room which was extremely smelly (of damp musty 'sprouts' sort of smell) and was cold as soon as we entered the room. I went to the window to close the curtains but they did not 'cover' the windows, which were old and drafty, hence it being cold on entering. I put the heater on and went in the shower. the shower tray would not empty quickly and I noticed all the water spilling out onto the bathroom floor. I asked my partner to come into the bathroom to check it and found there was no seal on the bottom of the shower door, hence the leakage. there was water everywhere, even onto the carpet in the bedroom. i went to the phone to ring down to reception to ask if we could move, but there was no dial tone. so i had to go down with wet hair to ask for help. the maintenance man came up to the room with me (with a drill ???) but obviously could not help as the door needed a new seal. he also commented on the awful smell on entering the room..... then he offered us more towels so we could mop up the water, but i obviously wasn't satisfied with this. i then had to go to reception again to ask to be moved. luckily the reception manager was in the lift and i asked her to move us, which she did. we moved to another room (after a 20 minute wait with wet hair) which was warm and smelt better. i would not recommend this hotel, but it is a shame as it could be ok.
1 out of 5
by A verified traveller from southeast

Hotel looks ok on outside .close to grafiti

Posted 04-Nov-2017
Close to city centre as advertised Which is lucky as there are no amenities in he hotel until the abandoned bar opens at 1700. Staff were nice and explained to me why the hotel has 2 names.The Rowton and the Paragon which is also confusing. Check in is at 1500 and currently guests are let in by a maintenance man who has to unlock the door and issue the key card. There are no amenities as I said only some dubious looking pubs nearby if you want lunch or a coffee ahead of getting into your room . Room was basic with some interesting features. Including some plugs and sockets from circa 1950s.( Wouldn't pass PAT test !) Shower cubicle was dirty and storage heater didn't appear to store any heat. Taxi service that can be called from Reception are prompt but don't know where quite prominent venues are ..they ask you who are asking them # confusion. Breakfast was a buffet the hot breakfast was tepid and the coffee machine read error. Overall my clear advice is don't waste your money