Ratings based on 746 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
79% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
2.6 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from London, England

Neighbourhood drunks hangout.

Posted 09-Aug-2015
I had to have my room changed THREE TIMES before I was moved into a fairly "decent" room. Exposed light fixtures, mouldy bathrooms, unpleasant smells in the corridors, soiled sheets; chipped tea cup...must I go on. I wouldn't stay there again to save my OWN life. Oh yeah, one last thing - be prepared to get familiar with the local drinks as they are a permanent fixture in front of the hotel.
2 out of 5
by A verified traveller from Melbourne, Australia

Dated Hotel that is in a poor state of repair

Posted 05-Aug-2015
Pros: My experience here was poor. The staff were unhelpful
Cons: Everything. The quality of this hotel is poor
Location: I stayed as I was attending the Test Match cricket at Edgebaston. It was a 20 minute walk to the ground which was convenient
The exterior of the hotel and the foyer and ground floor look clean and really well presented. It's only when you proceed upstairs to the rooms that you really see how run down this hotel really is. The ceiling was falling in throughout the hallways. There was plaster falling of the walls. patches of carpet were either missing or badly damaged and had paint stains everywhere. The room was tiny, but reasonably clean. I would have been moderately satisfied if I hadn't been woken at 5.45am with water leaking from the ceiling all over my bed. There seemed to be water storage above the bed and this leaked through, soaking the bed that I was sleeping in. (Photos attached) When I complained to the front desk, I was told to send an email to the manager. I booked the room on line with Expedia but then was charged at the hotel as well. It was only as I checked out that I realised that I had been charged twice. I was refunded when I highlighted the error. No compensation was offered for the water leak or for me having to check out 4 hours earlier than intended. No alternative room was offered
1 out of 5
by A verified traveller from CH

Absolute tip

Posted 23-Jul-2015
This hotel is not worthy of being called a hotel. The carpark is a building site I didn't feel remotely safe leaving my car there's. The windows ar smashed, the carpets are dirty, the lifts got stuck, the key wouldn't work. I lasted 15 minutes before leaving to find another hotel. I couldn't have left quick enough. I will never in my life go back or recommend it! I'd pay not to stay here.
4 out of 5
Recommended
for Everyone
by A verified traveller from Carlisle

Pleasant enough but so much potential to be better

Posted 20-Jul-2015
Pros: We liked the locatiion (literally10 mins to the city centre on foot) & the friendly staff, plus free parking and decent breakfast.
Cons: It oozes potential - it is being done up but needs to get the better rooms all up to a decent standard and finish them off before using them.
Location: Shops, food, culture, theatre (the main reason we visited), sealife centre (most excellent), botanical gardens (well worth it on a dry day).
I read the reviews before we visited of which most were scathing and so much wanted to be able to give a good review. They didn't make it an easy task to do so but I feel if you don't put your expectations too high you'll find it adequate and pleasing! We stayed here 4 nights (M-F) as a base to visit Birmingham city centre & surrounding area. On arriving at the hotel carpark we were surprised by the amount of rubbish lying around but later realised that Birmingham as a city is dirty and full of rubbish - a local council issue not the hotel - sad really. Staff within the hotel were great - really helpful & friendly. The initial room we were allocated was a converted cupboard - I applaud the person who squeezed the double bed into it. It was a tired and pokey room with insecure window, sold as a standard double. On pointing this out we were given a far better room, worthy of 'standard double' - still a small room and obviously recently refurbished but not quite finished off - such as no fire instructions, a loose tap in a lovely bathroom, a shower that squirted in every direction bar where you stood and no pictures to titivate the room. That said it was pleasant enough a stay and did what we wanted.
1 out of 5
by A verified traveller from UK

Poor and shabby hotel

Posted 11-Jul-2015
Pros: Nothing!
Cons: Everything!
Location: Birmingham is a nice city with lots to do - shame about this hotel.
Check-in took ages. The one receptionist was having a loud argument with a customer on the telephone, while a queue of people were waiting to check in. The room was disgusting. The soap dish was filthy as was the shower cubicle which looked like the had not been properly cleaned for months. The room had paint peeling walls and areas where slabs of plaster had been used to fill holes and not been finished. The carpet was dirty and stained. The occupants of the rooms next door could be hear through the very thin walls.
2 out of 5
Recommended
for Everyone
by A verified traveller from nottingham

Lovely building but in serious need of renovation

Posted 07-Jul-2015
Hotel is in a poor state of repair. Furnishings heavily stained. Everywhere is dirty. Bed was very lumpy with a dint in the middle. Shower full of mould. Plumbing very noisy. Stayed one night and it was fine to rest our head. Got a complimentary breakfast because our first room hadn't been cleaned and in the second one the bathroom door had been kicked in. Third time lucky! Breakfast was fresh and hot
1 out of 5
by A verified traveller

Posted 06-Jul-2015
Ok if you literally want a place to sleep relatively cheap. a very dated hotel that needs a good clean.
4 out of 5
Recommended
for Everyone
by A verified traveller from staffordshire

A night out in digbeth.

Posted 06-Jul-2015
The hotel is fab and exactly what we needed, 5 minute walk from rainbow where we were going and the bed was comfy. There were some issues with the booking but staff were helpful and sorted us out straight away. I will definitely be staying there next time I go out.
1 out of 5
by A verified traveller

Posted 06-Jul-2015
Es fehlten im Zimmer: Kleiderbügel, Telefon, Wlan, Papierkorb bzw. Mülleimer im Bad. Kleiderbügel und Papierkorb wurden auf Bitte nachgereicht. Das Hotel befindet sich im Umbau (der sich wohl über Jahre hin zu ziehen scheint), man läuft durch den Umbau verursachten Dreck, es gibt Fenster ohne Glas im Flur ... Dem Personal ist anzusehen, dass sie in diesem Hotel nicht glücklich sind ... Selbst eine Jugendherberge ist praktischer eingerichtet. Das Zimmer wurde auch nicht jeden Tag gereinigt.
1 out of 5
by A verified traveller from London

Avoid!

Posted 06-Jul-2015
Terrible hotel in a down market area. Not worth the money. Shower was no more than a dribble of water. Bathroom was dirty and in very poor condition. Overall this is the sort of place you wipe our feet on the way out!!!!!