Ratings based on 1,564 Verified Reviews

2.5 out of 5
43% of guests recommend
2.8 Room cleanliness
3.0 Service & staff
2.4 Room comfort
2.3 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller from Birmingham

Posted 16-Jun-2018
The room had a very old feel to it. One of the curtains had large burn marks all the way down it. All of the curtains were not wide enough to cover the windows when drawn therefore the room was very bright as soon as the sun rose. There is a lack of plug sockets in the room at convenient places. The room lacked a comforting feel.
2 out of 5
by a verified traveller

Posted 22-May-2018
Dirty room sticky gum on the floor in the room. Didnt know how to put the electric on. Instruction how to turn on electric were not given by reception staff. The mattress on the bed was hard and lumpy. The room was very small bathroom even smaller. Rooms need to be cleaned and make more modern.
1 out of 5
by a verified traveller from Manchester

Posted 15-May-2018
Bed was all springy. I had to move room after complaining. Staff noved me into anothet room and once i turned on the wall heater sparks started to come out and the smell of burning was prevailent which left me very frightened and scared thinking the entire room would catch fire. I had to quickly disconnect the mains and reported the issue at reception ASAP. The maintenance man came and switched on the heater and the same happened and i saw tge panic in his facial expressions. He switched off the heater in the room and told me not to use it-thats it!!! I wasn't put in another room aftet this traumatic incident and was given a portable heater instead. I have put in a complaint to the manager in writin called Paris. She sent me an email saying she will resolve the issue but i haven't heard from her even after leaving numerous messages. I feel as though I've been ignored. This is the worse hotel I have ever stayed at and a traumatic experience I've had. Mangers never respond to emails. I will never stay here again.
1 out of 5
by a verified traveller

This traveller left a rating score only Posted 12-May-2018
1 out of 5
by a verified traveller

Posted 10-May-2018
No hot water during the day. Car park was closed. Unsafe area. Unwelcoming staff. Poor condition in general. Room had a very bad smell to it.
4 out of 5
by a verified traveller

Posted 10-May-2018
Had to wait in the line to check in for nearly half an hr and this was at 11pm. The room is okay, i guess u get what u pay for. The clock in the room was wrong so we ended up getting the time wrong ourselves. Yes free parking however when we checked out another couple who had been staying at the hotel had half the parts of their car robbed in day light. Dont think ill be back anytime soon day lol
4 out of 5
by a verified traveller

Posted 08-May-2018
My thanks to staff who kindly moved me to another room when the one next to me was noisy. Got a good night's sleep before the Birmingham 10k. Nothing was too much trouble. Thank you!
2 out of 5
by a verified traveller from London

Posted 08-May-2018
Whilst checking in we overheard another group complain to hotel staff that a random man has entered the hotel and kicked down their door and came in their room. Nervously we finish off check in and head up to our room which we were greeted by a very sad and empty looking room. The bathroom I could say was bigger than our sleeping area. With empty bedsides, no door to the hanging closet and only a tiny little lamp on the other side of the room as our main source of light. We then test out our bed as anyone does at any hotel, hoping for at least a comfortable bed to sleep in, to only find that i almost rolled straight off the bed as a handful of springs had broken on the bottom left hand side, which if you were stripping and making the bed every day, you would of definitely noticed as you can see the mattress was lopsided even with a blanket on it. Sleeping on a complete slant for two nights was an experience. We tried our best to not let any of this hinder our trip down to Birmingham but the paper thin door making us to believe that every single person that came back drunk and walked through the hallway, had a conversation right inside our room, keeping us up most of the night until the sun started rising. Aside from the weird damp smell throughout the hallway to our room, our broken bathroom lock and some flimsy plastic cups that were provided in the room (which weren’t replaced after use), safe to say we made it out there .. safely.
2 out of 5
by a verified traveller

Posted 07-May-2018
Very bad
2 out of 5
by a verified traveller

Worse hotel I’ve been to

Posted 28-Apr-2018
For a cheap hotel I would have expected the basics (a clean room central heating and hot water for starters) our room was freezing cold due to poor windows letting a breeze in (as well as the smell of weed constantly blowing through from the Main Street outside!) There was no hot water so we couldn’t have a decent shower either. Also the free car parking is horrendous and they expect you to park in what looks like a warehouse where it looks like homeless people stay (beer cans and condoms everywhere)