Ratings based on 850 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
79% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Torquay

Worst hotel ever!!!

Posted 23-Nov-2015
Worst hotel ever,refugees roaming around the corridors as well as what looked like hookers standing around??the door looked like someone had atemted to break in as there were chippings on floor and door frame was chipped up,the other room had someone else's gear in it and the beds had no bedding.cleanliness was non existent it was a dump we checked straight out and had to try and find another hotel.total disaster!!!! DO NOT BOOK THIS HOTEL
2 out of 5
by A verified traveller from Lake District

Not too far from the city centre

Posted 23-Nov-2015
Pros: Not a lot
Cons: In serious need of refurbishment
Location: Good location, and handy for the city, also possibly a bit too far to walk
Worrying when you arrive and the police are already in reception. Booked in no worries, and off the the fourth floor where both rooms were located. Rooms seem to deteroriate the further we walked along the corridor. First room, door opened, but the tag on the key to switch the power on in the room was too big for the special switch, so has to spend far too long using a mobile phone light to key the power on. Room was clean, although no hot water in the shower and decor was in serious need of attention. Second room, same issue with the lighting, but as the lighting in the corridor was not working, took even longer to resolve. At least there was warm water in the shower in this room. Reported issues but the staff were more occupied with the issues in reception. Looks like a lot of housing benefit type residents (single males) staying, which was also evident at the split breakfast. No internet (as advertised), and no car park - (ended up parking on the street), no reason provided for the lack of availability of wither
1 out of 5
by A verified traveller


Posted 10-Nov-2015
Cons: needs a redec to common areas and wifi in bedrooms
Not in the best of areas of Birmingham, hotel on ground floor okay but we asked for twin room, got a double - had to be changed. Electrics operated by card, had to ask twice! dirty linen left in corridors, damp smell, stained carpets and window pain missing in room - hence damp bedding, but clean!
4 out of 5
for Everyone
by A verified traveller from Switzerland

Hotel Paragon

Posted 09-Nov-2015
Pros: My Room
Cons: Renovation of the environment
Location: Location, downtown - not so good.
I had a clean room, a nice warm bed, warm water(the boiler may not work at first - call for help) and could make myself a coffee / tea - that was good. Otherwise Old building, with worn out carpets, housing asylums now who sometimes do not know how to ask politely for what they need. Access is not so easy - otherwise not so bad.
1 out of 5
by A verified traveller


Posted 02-Nov-2015
Pros: booking out
Cons: lovely building that at one time must of been the pride of Birmingham, such a shame it has turned into a dump.
Location: very run down part of brum
rude receptionist, dirty carpets, room had broken mirror toilet didn't flush strong smell of air freshener to cover the smell everyone who booked in at the same time as us booked out straight away, seemed to be a hotel for asylum seekers STAY AWAY
1 out of 5
by A verified traveller from London

Terrible Experience

Posted 28-Oct-2015
Pros: N/A
Cons: N/A
Location: A very rough area
We had arrived at the hotel at 12am after 3 hours of journey and were made to wait 50 mins to get into our rooms because one guest was having a big argument about dampness in his room and for one person at the reception it was becoming impossible to cope with long queue of customers waiting to check into their rooms. Secondly, when we entered the room the condition was appauling and we had no choice as we were just staying their for one night. The bed was very uncomfortable and springs were coming out of mattress so therefore me and my wife could not sleep properly. The situation in the toilet was even worse. I would certainly not recommend this place until and unless you can't find place else where and have no option.
3 out of 5
by A verified traveller from Southampton

Budget hotel for a place to stay overnight

Posted 23-Oct-2015
It's cheap but personally I wouldn't go back next time, Travelodge is cheap too but quality is A LOT better. Wall is cracked, bathroom is old, mattress is old and worn, I'm sorry I hate to leave negative feedback to anything but this visit was really not quite up to standard.
3 out of 5
for Everyone
by A verified traveller


Posted 20-Oct-2015
Pros: 安いし、値段終わりには悪くはない
Cons: シャワーのお湯が出なかった。修理に時間がかかったので、部屋を変えたもらった。部屋でWiFiが通じないのでロビーで使った。
Location: 悪くはないが、やや駅から遠い。
1 out of 5
by A verified traveller from south wales

Poor customer service.

Posted 17-Oct-2015
Staff whilst checking in were appalling, found them very abbeys and rude with poor customer service skills. This poor service whilst checking in doesn't set a good feeling for the rest of your stay. Found the room to be dirty especially shower cubicle. Our lights didn't work in room had a member of staff off reception come up to room with screw driver and stick it in the switch which apart from the inconvenience of finding your room is in darkness it didn't seem very safe to be sticking a screw driver into the switch. I stay in slot of hotels with my job and wouldn't recommend this hotel to anyone.
2 out of 5
by A verified traveller

Finish the room before you open it to the public!

Posted 16-Oct-2015
Pros: The bar staff (one young lady) very helpful
Cons: Everything
The 5th floor is/was being re fitted, the rooms are not complete but are being let out, there were bare cables in one room, no mirrors in a another and we saw one room that had a window missing but was filled with towels instead!