Search Hotels by Freetobook in Betws Gwerfil Goch from £80

"The room was lovely. Bathroom needs to be cleaned better, our shower wasn’t running properly and all that was down to was cleaning the shower head which I did myself. The English breakfast seemed to upset mine and my partners stomach so we stuck to the pastries and cereal which they had a good choice of. The check in staff were professional and polite but could be more informative on what is available on site and help with directions. The two members of staff who truly were outstanding, friendly, polite and inviting were Linda on breakfast and Craig from the gym. Both of them were helpful, informative and very welcoming to guests,the young girls serving at breakfast were abrupt, ignorant and too busy having a chin wag to care for the customers. This is our second year of staying here and we love the location. The price we’ve paid, I guess we were just hoping to feel more like a guest than a chore. We’re hoping that if we come again next year it will be a more enjoyable experience. "

"The hotel is fairly basic, the rooms look a bit dated, there was a crack in my bath surround and some staining on the ceiling, but I believe the rooms are due for refurbishment shortly, so this is likely to improve. The parking is just over the road, and is free for as long as you're staying (you can come and go without registering again apparently). The hotel as a whole was clean and tidy. The food was good but a bit pricey in my opinion, but it is a touristy area, so base your expectations on that. The real stand-out was the staff, they are welcoming and clearly enjoy their jobs, and are a perfect example of Welsh hospitality. This is a good hotel as a base to explore Eryri"

"The staff there was really lovely The room we stayed in was not really kept well and the upkeep was a bit poor and it was not the cleanest. The breakfast was nice it was a breakfast buffet next door. The gym was small but decent for a workout The pool sauna and jacuzzi was amazing, steam room wasn’t working when I went though or was not set up "

"The bed I had was harder than I’m used to so that was a bit of a let down. As for breakfast it was help yourself. Fine for things like cereals, yoghurt, fruit juice and toast, but not for cooked food. That should be cooked to order not put out and kept warm for an hour or two. The eggs were really tough."

"Empty shower bottle in the shower. The remote had fungus growing on it. Had a lot of back and forth for this. One of the towel was torn. When I mentioned all this during check and the response was ‘ok’. I was hoping for a more emphatic response as I had paid for 2 rooms. "

"The room was spacious and clean, no odours. Staff were overall very courteous and pleasant. Parking was straightforward and access to room was on same level."

"We booked only stay "

"Beautiful hotel in a great location. The staff were extremely friendly and helpful"

"Lovely hotel in a great location. Staff are very friendly. The rooms are clean and comfortable. The bar and restaurant are very nice"