Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
76% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Surrey

nice hotel but seems penny pinching

Posted 26-Sep-2016
Pros: Room nice, shower good, Friendly efficient staff, lovely location and views, good food.
Cons: Better toilet paper Tea and coffee tray placed on the side in view Separate shampoo and conditioner A towel each in the bathroom
Location is beautiful. Room was attractive , spacious clean big comfortable bed and on first glance lovely. Hover when using it , I have just a few gripes really. I arrived and needed to change for a wedding . Firstly the lighting in the bathroom and bedroom is awful for trying to put on make up. Bathroom lighting is over head and harsh and I couldn't see a thing to put my make up on and bedroom lighting is shaded and to the side of the mirror. In the end had to turn my phone light on to solve the problem. Bathroom toilet paper is thin and rough and instead of a separate shampoo and conditioner they provided a two in one which wasn't very conditioning so I then couldn't even get an afro comb through my hair ( shoulder length, fine and straight ) . Lastly on the bureau is a menu for room service including tea and coffee. However there was also limited tea and coffee facilities in the room but the tray containing everything was underneath the luggage rack shelf almost hidden, rather than out on the side where it could be seen. We have booked a double room ( lovely super king bed) but only towels for one were placed in the bathroom, we had to hunt and find the additional towel still in a plastic bag in the wardrobe. Finally a large wedding party stayed over but they ran out of cups for tea at the breakfast buffet and there was a small 4 slice toaster to make your own toast that was slow and could not cope with demand. Food however was very good.
4out of 5
by A verified traveller

Beautiful hotel in wonderful location

Posted 31-Aug-2016
Really enjoyed our stay here. Loved the croquet on the lawn and terrace that has beautiful views over the fields.
4out of 5
by A verified traveller from Worcester, UK

Lovely location but feels a bit tired.

Posted 12-Aug-2016
Pros: Gorgeous setting; Lovely restaurant with fabulous views; Large, comfortable room (we were in a basic "Classic" room). Friendly staff.
Cons: Decor throughout could do with refreshing. Breakfast is a buffet and not cooked to order. Coffee from machines - ugh! I want proper coffee!!
Location: Newbury (3 miles) - racecourse, museum; Hungerford (5 miles) - the antiques capital of the universe. Good walking in the area including the Ridgeway.
Elcot is an old stately home set in beautiful rolling West Berkshire countryside. Building has been extended to add extra accommodation. It's a decent enough hotel but it could do with a bit of updating generally. The decor is a bit nineties, and we noticed stuff like wallpaper starting to come away from the walls/ceiling. We were, however, well looked after by the friendly staff.
2out of 5
by A verified traveller from nijmegen

Posted 09-Aug-2016
Pros: De lokatie van het hotel is prachtig.
Cons: Het Europese ontbijt, zeker de koffie en vriendelijk personeel met aandacht voor de gast.
Drie jaar geleden prima hotel en een reden om terug te keren. Bij binnenkomst op de kamer vallen meteen de vieze ruiten aan de buitenzijde op. Er is nog steeds geen airco en dat is opvallend voor een 4 sterren accommodatie, de kamer was dus erg warm. S'avonds was er een huwelijksfeest waar alle andere hotelgasten van konden meegenieten doordat de deur van de zaal open bleef staan. S'ochtends werden we al vroeg gewekt door erg luid pratend personeel in de naastgelegen linnenkamer. Het kwam blijkbaar niet in hun op dat er in de naastgelegen kamer gasten lagen te slapen. Ook het ontbijt was een teleurstelling. Het personeel dat er liep, althans een medewerkster, kon het niet opbrengen om goedemorgen te zeggen. Je werd compleet genegeerd. Het Engelse ontbijt was uitgebreid maar het Europese ontbijt was erg sober voor een vier sterren hotel. Kaas of vleeswaren waren niet beschikbaar en de fruitsalade werd niet op tijd aangevuld en ook weer erg sober voor wat je er voor moet betalen. Drie jaar geleden werd er nog echte verse koffie aan tafel geserveerd. Helaas was deze vervangen door een eenvoudige koffieautomaat van DE met bijpassend de kopje welke in een bedrijfskantine niet zouden misstaan.Voordat je klaar was met je ontbijt en zonder je bord te hebben leeggegeten werd deze al door een medewerker, die er ook nog eens bijzonder onrepresentatief uitzag, zonder een woord te zeggen weggehaald. Aandacht voor de gast is ver te zoeken in dit hotel.
2out of 5
by A verified traveller from london

Faded glory

Posted 18-Jul-2016
Room smelt and bathroom archaic for the price. Great location, which worked as we were at a wedding nearby.
4out of 5
by A verified traveller from Cornwall

Great room

Posted 10-Jul-2016
Pros: Comfort of room
Cons: New Carpet in the reception and bar
We stayed at the Mercure Newbury Elcot Park Hotel recently whilst attending an event. The price payed was very reasonable and we booked on a room only basis. The hotel looks very classy from the outside but once inside you notice a very grubby carpet leading to the reception and bar area. First impressions are very important and we thought a hotel like this should look smarter. However, Our room was great, spacious with a view over the countryside. It was clean and had a large bed.
4out of 5
by A verified traveller

Très bel environnement.

Posted 14-Jun-2016
La température de la chambre était élevée et il n'y avait pas d'air climatisé. Le reste de l'hôtel et le restaurant sont magnifiques. Le personnel est accueillant.
3out of 5
by helle

This traveller left a rating score only Posted 12-Jun-2016 on Hotels
3out of 5
by Sheena from Durham.

Expensive for a very average hotel

Posted 03-Jun-2016 on Hotels
Poor breakfast service,bedrooms very warm and stuffy. Carpets in wedding reception room and bar area very poor condition.
3out of 5
by A verified traveller from Australia

Disappointing Experience

Posted 31-May-2016
There on Bank Holiday weekend insufficient poorly managed staff coping with wedding and large tour group.