Ratings based on 159 Verified Reviews

3.6 out of 5
73% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from West Midlands

Decent hotel but tad pricey.

Posted 18-Feb-2017
When we arrived there was no one at reception as they were in the office out back. Check in went fine until they asked if they could charge £60 on my credit card as we had booked dinner with them that night. We were able to swerve that and just pay for what we ate. The room was really far away from the main area which was hard for my fiancée to walk as he suffers with chronic pain and club feet and we had asked for a room nearer the entrance. The room itself was ok but there was NO overhead lighting and it took ages to work out which light switches belonged to which lamp. The place was pretty clean but there was an orange stain on the bedsheets near the headboard. It was quite quiet which was nice until we went to have dinner. We booked and ordered for 8:15pm and didn't get our drinks for 45 min. We didn't get our starters for another 15 min after that. The host apologised and gave us a free drink. People who came in after us got their food before us!! Also they did not have any steak sirloin left but didn't tell us that until 10 minutes after we ordered. Starters were ok. Mains were nice. Desserts were very nice (I had sticky toffee pudding, my fav). The pillows were your average flat ones and I didn't sleep very well as the bed was two twins pushed together. Overall, it was located in a good place for what we were going to see the next day (Highclere Castle) but I wouldn't be tempted to go back.
3out of 5
Recommended
for Couples
by A verified traveller

Lovely parkland location with lots of wildlife

Posted 16-Feb-2017
Pros: Convenient location very close to A4 but quiet with lovely views and in extensive grounds. Plenty of lounge areas and welcoming log fire.
Cons: Need to use another member of staff to help the one waitress serve the evening meal to a party of six.
Location: Not a great deal to do nearby.
As the hotel was quiet there was only one waitress to serve our party of six our evening meal. This did mean that there was a long gap between the first and last people being served their main courses. The food was excellent although not everything on the menu was available. At breakfast there was no table for six laid ready but two tables were put together. A cooked breakfast was available from the kitchen although scrambled egg on toast could only be provided by making your own toast. It was made very clear that we needed to vacate the table at 9.30 am prompt when the breakfast service ended.
2out of 5
by A verified traveller from scotland

lovely parkland setting

Posted 19-Jan-2017
Pros: grounds and building
Cons: car park signs and lighting are poor , food and restaurant expensive for service and facilities offered
poor lighting in car park makes the large water filled potholes a hazard when on foot , a dozen or more british gas vans and their occupants staying as guests made us wonder if we were at a budget hotel, the total lack of normal butter for breakfast , the general poor service . waiting time and facilities for evening meal did not impress, if we had not paid a total of £350 for two nights stay and the building,grounds and room ,had not been so good we may have been convinced we really were at budget premises
5out of 5
Recommended
for Everyone
by A verified traveller from Fareham

Beautiful setting for a lovely hotel.

Posted 30-Dec-2016
Would definitely recommend this hotel. Spacious comfortable rooms with nice big bed. Great breakfast. Staff lovely.
3out of 5
Recommended
for Everyone
by A verified traveller from East Yorkshire

Nice Hotel with good views

Posted 21-Nov-2016
Pros: Clean comfortable
Cons: Breakfast
Location: Set in countryside not far from Newbury
Nice hotel, however it would have been a lot better if the car park had been lit. We arrived approx 17.00hrs - very dark and the car park has large pot holes full of water which due to the lack of lighting very difficult to see. Also uneven ground and not good for people with walking difficulties. The hotel itself was very warm comfortable and clean. Breakfast could have been better organised- constantly running out of hot food which was replaced, but not all at the same time - for eg hot bacon but no eggs, by the time the eggs arrived the bacon was cold.
4out of 5
by A verified traveller

Pretty good all-round

Posted 14-Nov-2016 on Hotels
Everything was as expected. The room could do with a little more information (no welcome pack) and it was extremely hot despite the heating not being on. Breakfast was lovely with plenty to choose from. Nice and quiet.
3out of 5
by A verified traveller

Rooms ok, breakfast not ok

Posted 07-Nov-2016 on Hotels
Rooms ok but need updating, slept well, breakfast was awful, nothing left and we ended up getting a refund
3out of 5
by A verified traveller

Is this hotel value for money?

Posted 04-Nov-2016 on Hotels
Poor offering for breakfast considering the star rating. Baked beans, sausage and just self service coffee machine, which was revolting. Over enthusiastic staff cleared table whilst serving your self, even took the newspaper. At booking in reception did not alert me to the fact that I had to book a table for dinner, consequently when I went to the restaurant at 18.45 was abruptly informed that the earliest available table was 21.00. I got into the car and drove to a local pub and was served high end good quality food straight away. I was valued as a customer more than I can say for the hotel.
3out of 5
by A verified traveller

Posted 31-Oct-2016 on Hotels
Breakfast for me IS THE MOST IMPORTANT MEAL OF THE DAY! Firstly the food was at best like warm. More importantly although stated on menu as FRESH tea and coffee getting it from a machine is NOT fresh and a totally bad experience! I expected a cafetière of FRESH coffee or China pot of tea to be offered to me on arrival at my table, not the self service muck that was on offer .... so breakfast for me scores a big fat ZERO!!!
3out of 5
by A verified traveller

Not enough staff

Posted 24-Oct-2016 on Hotels
Seemed like they were very short staffed. We were all crammed into a narrow conservatory for dinner and breakfast when there was a perfectly good restaurant area not being used