Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Weekend away

Posted 24-Oct-2016
Pros: Grounds to look upon and size of bed.
Cons: Thin and scratchy 1 towel and hand towel in bathroom, 1 set small shampoo/ body wash for 2 people, toilet paper thin & harsh, room temp turned v.high.
Location: About 7 miles from newbury race course
Stayed in main hotel area, fabulous grounds but room was very old fashioned with so much large imposing furniture. Bed was 2 beds together, but comfortable. Staff very pleasant. Check out was extremely slow; if there is a queue of 5/6 people, a colleague should come to help. Prestige price but basics for the bathroom were very limited. Wifi dropped most of time and hairdryer was a travel/style.
3out of 5
by A verified traveller from west sussex

Posted 10-Oct-2016
Pros: the breakfast was good, staff were ok, nice location.
Cons: Rooms weren't cleaned properly, dead spider not hoovered up! Toilet seat didn't stay up. Shower was far too hot.
3out of 5
by A verified traveller from Surrey

nice hotel but seems penny pinching

Posted 26-Sep-2016
Pros: Room nice, shower good, Friendly efficient staff, lovely location and views, good food.
Cons: Better toilet paper Tea and coffee tray placed on the side in view Separate shampoo and conditioner A towel each in the bathroom
Location is beautiful. Room was attractive , spacious clean big comfortable bed and on first glance lovely. Hover when using it , I have just a few gripes really. I arrived and needed to change for a wedding . Firstly the lighting in the bathroom and bedroom is awful for trying to put on make up. Bathroom lighting is over head and harsh and I couldn't see a thing to put my make up on and bedroom lighting is shaded and to the side of the mirror. In the end had to turn my phone light on to solve the problem. Bathroom toilet paper is thin and rough and instead of a separate shampoo and conditioner they provided a two in one which wasn't very conditioning so I then couldn't even get an afro comb through my hair ( shoulder length, fine and straight ) . Lastly on the bureau is a menu for room service including tea and coffee. However there was also limited tea and coffee facilities in the room but the tray containing everything was underneath the luggage rack shelf almost hidden, rather than out on the side where it could be seen. We have booked a double room ( lovely super king bed) but only towels for one were placed in the bathroom, we had to hunt and find the additional towel still in a plastic bag in the wardrobe. Finally a large wedding party stayed over but they ran out of cups for tea at the breakfast buffet and there was a small 4 slice toaster to make your own toast that was slow and could not cope with demand. Food however was very good.
4out of 5
by A verified traveller

Beautiful hotel in wonderful location

Posted 31-Aug-2016
Really enjoyed our stay here. Loved the croquet on the lawn and terrace that has beautiful views over the fields.
4out of 5
by A verified traveller from Worcester, UK

Lovely location but feels a bit tired.

Posted 12-Aug-2016
Pros: Gorgeous setting; Lovely restaurant with fabulous views; Large, comfortable room (we were in a basic "Classic" room). Friendly staff.
Cons: Decor throughout could do with refreshing. Breakfast is a buffet and not cooked to order. Coffee from machines - ugh! I want proper coffee!!
Location: Newbury (3 miles) - racecourse, museum; Hungerford (5 miles) - the antiques capital of the universe. Good walking in the area including the Ridgeway.
Elcot is an old stately home set in beautiful rolling West Berkshire countryside. Building has been extended to add extra accommodation. It's a decent enough hotel but it could do with a bit of updating generally. The decor is a bit nineties, and we noticed stuff like wallpaper starting to come away from the walls/ceiling. We were, however, well looked after by the friendly staff.
2out of 5
by A verified traveller from nijmegen

Posted 09-Aug-2016
Pros: De lokatie van het hotel is prachtig.
Cons: Het Europese ontbijt, zeker de koffie en vriendelijk personeel met aandacht voor de gast.
Drie jaar geleden prima hotel en een reden om terug te keren. Bij binnenkomst op de kamer vallen meteen de vieze ruiten aan de buitenzijde op. Er is nog steeds geen airco en dat is opvallend voor een 4 sterren accommodatie, de kamer was dus erg warm. S'avonds was er een huwelijksfeest waar alle andere hotelgasten van konden meegenieten doordat de deur van de zaal open bleef staan. S'ochtends werden we al vroeg gewekt door erg luid pratend personeel in de naastgelegen linnenkamer. Het kwam blijkbaar niet in hun op dat er in de naastgelegen kamer gasten lagen te slapen. Ook het ontbijt was een teleurstelling. Het personeel dat er liep, althans een medewerkster, kon het niet opbrengen om goedemorgen te zeggen. Je werd compleet genegeerd. Het Engelse ontbijt was uitgebreid maar het Europese ontbijt was erg sober voor een vier sterren hotel. Kaas of vleeswaren waren niet beschikbaar en de fruitsalade werd niet op tijd aangevuld en ook weer erg sober voor wat je er voor moet betalen. Drie jaar geleden werd er nog echte verse koffie aan tafel geserveerd. Helaas was deze vervangen door een eenvoudige koffieautomaat van DE met bijpassend de kopje welke in een bedrijfskantine niet zouden misstaan.Voordat je klaar was met je ontbijt en zonder je bord te hebben leeggegeten werd deze al door een medewerker, die er ook nog eens bijzonder onrepresentatief uitzag, zonder een woord te zeggen weggehaald. Aandacht voor de gast is ver te zoeken in dit hotel.
5out of 5
by Paul from Woking

Peaceful retreat

Posted 25-Jul-2016 on Hotels
Very good service and great food, really made you feel welcome.
2out of 5
by David

Very dated interior, wouldn't go back

Posted 22-Jul-2016 on Hotels
Initial problem with check in, eventually resolved by lovely girl on reception. Lovely looking hotel and grounds, very dated interior. Restaurant/bar staff very slow, unhelpful and miserable. Room was a good size but very dated and very very hot. No air conditioning, just a small desk fan.
2out of 5
by A verified traveller from london

Faded glory

Posted 18-Jul-2016
Room smelt and bathroom archaic for the price. Great location, which worked as we were at a wedding nearby.
1out of 5


Posted 12-Jul-2016 on Hotels
Apart from checking in we never went into the hotel. Our room was external from the hotel and not worth the money paid.