Ratings based on 180 Verified Reviews

3.6 out of 5
73% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 06-Jul-2017
By no means the most expensive hotel, but not the cheapest by a long way, which is I was disappointed with the tired state of the room (especially the bathroom). On the plus side breakfast on the terrace with a really great view was good.
4 out of 5
Recommended
for Couples
by A verified traveller

Superb surroundings for a restful break.

Posted 20-May-2017
First impressions of a room supposed to be a bit better than the standard was disappointing. It was dingy without the dull light on and one bed side lampshade was awry and could not be straightened. The balcony outside of the netted French windows was so dirty it could not have been used even if the weather was conducive enough to use it. The bed was large and very comfortable and the room well appointed including a large TV. The en suit Bathroom was spacious and clean but only one set of towels was visible until it was pointed out on enquiry that a second set was in plastic bag in a wardrobe, why ? The limited menu was not enough to satisfy a visitor who untended to stay for more than two nights. The Orangery restaurant was excellent due to the beautiful view of the trees, lawn, cows in the field and the hills to the South over the valley. The staff were excelent !
4 out of 5
Recommended
for Couples
by A verified traveller

A lovely position and location.!

Posted 16-May-2017
Pros: Otherwise Good
Cons: Breakfast organisation !
Location: Excellent !
We hoped for a quiet restful weekend. Friday on arrival, unfortunately we landed in the turmoil of a raucous and loud wedding party. The unruly behaviour of children during the evening and late into the night, running in and out of doors close to our room was unacceptable in the his experience and did mar our initial enjoyment and our anticipation of what we had expected. it was a shame because the Hotel does its best to make a stay comfortable and enjoyable. Our 'Privilege Room' on entry was disappointing. Tired and without the very dim lighting looked dreary. The staff did offer an alternative which was no different. The room needed a make over and the balcony was not fit to use due to the deck and the furniture being very dirty but the weather precluded us using it anyway. The Breakfast set up needs reorganising !!
5 out of 5
Recommended
for Everyone
by A verified traveller from Montreal

Nice hotel

Posted 02-May-2017
Pros: Location close to a lot of places to visit
Nice hotel, beautiful grounds, super nice staff! Great breakfast!
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel but needs some care and attention

Posted 27-Apr-2017
Pros: The bedrooms are big and the bathrooms too and the bed is very comfortable.
Cons: Just needs a little care and attention. The balconys need to be swept and kept tidy, light bulbs checked etc
Location: Newbury Races
Always a lovely stay. The hotel is very popular at weekends with weddings and therefore, is very busy. If you don't mind loud music until 12.30am in the morning then that's fine. They do have a lot of offers on and I must stay the Staff are so helpful and friendly. The beds are comfortable and everywhere just needs a little tender loving care. My friend had a Privilege Room and the little balcon really needed a good sweep and clean. It would have made things much better. The food is delicious but on a bit on the pricey side and you really don't get a lot for your money. All in all a good place to stay but weekends are a little hectic if there is a wedding on.
5 out of 5
by steven

This traveller left a rating score only Posted 18-Apr-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Quiet and comfortable

Posted 18-Apr-2017
A nice quiet stay but possibly better suited to adults and conferences/weddings. I stayed with my two tween girls who felt somewhat stifled by the environment. The scenery, hotel and landscape however is beautiful.
2 out of 5
by A verified traveller from West Sussex

beautiful views

Posted 10-Apr-2017
Pros: The views
Cons: The service, don't advertise services you don't provide
Location: Newbury town for shopping Highclere castle worth a visit
stay was disappointing, arrived at the weekend and we had booked a privilege room, unfortunately for us we were above the function room and a wedding reception was in full swing until the early hours unable to get to sleep. Upgraded room was meant to include unlimited movies which it didn't. No hot water from the shower, extractor fan in the bathroom didn't work and the newspaper again included in the package didn't happen, because they don't have papers at the weekend!!! The views were pretty but i would have rather have gone to a Travelodge and banked the extra money this room cost.
2 out of 5
by Alistair

Faulty towers

Posted 28-Mar-2017 on Hotels
Tatty and run down room, chipped and peeling paint, seperate taps in the bathroom and scalding hot water, lovely view spoilt by windows so dirty I couldn't see out. Also the window didn't open/close properly (rm 58). Breakfast was poor, a buffet of soggy undercooked fried food and an awful coffee machine. Not a 4* experience.
3 out of 5
by Katherine

Lovely room

Posted 27-Mar-2017 on Hotels
Over all the hotel was lovely , unfortunately for us there was a wedding taking place and with only one bar which was full of wedding guests we were unable to sit and have a drink which ment we had to travel out to enjoy an evening meal