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"Overall the resort is just too big. And depending where your room is, you will average 4-5 miles of walking per day just to get coffee and food. You can get rides but it’s probably faster to just walk to your destination. It would be awesome if they had little coffee and snack huts (besides the pool snacks) along the different paths. The staff was great. Dinners were awesome. Our room was always clean. "

"The rooms were clean and the staff was very friendly. They even gave us a surprise in our room for our anniversary. I would definitely stay here again. "

"I love the staff "

"Room and facilites are pristine, very very clean. Room are spacious and have everything you need, very nice terrace. Staff is wonderful, always with a smile and willing to help. A lot of young staff that could probably benefit from some extra training in terms of boundaries: they are very loud, some unprofessional at times. Hotel is clearly focused on the American tourist that likes to drink around the clock. They seem to be the priority. The swim up bar is just packed with people drinking and yelling and the music is so loud in the afternoon. They seem to be the center of the attention, not the rest of the guests. We probably caught a spring break crowd, so teens and twenty year olds intoxicated around the common areas was a common sight. All of the above I could tolerate, but the food, oh my god, it is really, really inferior than it has been in the past. I’ve been to a couple of RIU hotels in the past (2019 and 2024) and it’s been getting worse and worse every time. It is a shame because we were planning another short trip in the fall and I can’t come back here. I would because of the facilities, and the beach, but I can’t eat this food again for 4 days. PLEASE, do something about it. "

"Beautiful Resort. The beach is beautiful , very clean the good amazing. Great night entertainment "

"Excellent activities "

"The chairs of its great theatre are not in a good shape. Other than that, everything else is fine"

"Yes"

"I had a very disappointing experience at this hotel and would not recommend it. The staff was consistently rude throughout my stay. I was actually yelled at multiple times, which is completely unacceptable, and several staff members rolled their eyes when I asked simple questions. It made the entire experience uncomfortable and unwelcoming. Another ongoing issue was with basic service. Staff would take our towels and not replace them, and then seemed annoyed or upset when we asked for new ones. It was frustrating to have to repeatedly request something so basic. The food was another major letdown. Many items listed on the menu were unavailable, and the options that were served were consistently cold and lacked any real flavor. Dining ended up being something I dreaded rather than enjoyed. I also paid extra for the Diamond Club, and it was absolutely not worth the money. The supposed perks either didn’t exist or didn’t make any noticeable difference in service or quality. Overall, this was a frustrating and disappointing stay. I will not be returning."