Upon arrival, we were told that our room had been upgraded. I am not sure if that meant it had a fridge. The room itself was ok. The beds were very comfortable. The hotel staff were all very nice. Concierge was also helpful. The down side - I could not make a local phone call, I was told the system crashed and they didn't have a record of my credit card details. I was then told I could bring my details down later (as I was already ready for bed) but was still unable to use the phone (after speaking to numerous people who couldn't explain why). I met a note requesting I come to the FD to give my details.(Which I gave when I checked in) It was very frustrating. The queue for the elevator stretched into the lobby - it took quite a while to get to our room especially at the weekend, . The room key did not work on an occasion, security was sent up to let us in. The ceiling in our room leaked and we could hear the dripping all night - photos sent to manager, I haven't had an acknowledgement. We placed a towel to catch the water, because we didn't want the hassle of moving. (it rained 2 days before we were ready to leave) Room service was only able to provide part of what we wanted because the rest of the food came from somewhere else and they weren't serving yet.
the staff was really friendly (they even called me 10 min after I entered the room to make sure the room was fine), the hotel is really well located really close to the Trinity Church and Presidential Center
This hotel could use some TLC in the lobby & halls, but the room itself was clean with nice new bedding. the (enclosed) parking was a flat fee of $29. But you could go in & out for the same price while you were a guest of the hotel. We were in the back, which was nice & quiet.
Only stayed at the Taj for one night, and I enjoyed the stay. The rooms were large and clean but the hotel is definitely past it's prime. It has a faded grandeur and is in desparate need of an upgrade. I loved the wide corridors and understated elegance, the four poster was the most comfortable bed I have slept in, and the cleaning staff were lovely. Easy access to high end shopping, walking distance to everything.
This hotel is in a great location in Back Bay at the end of Newbury Street.
The staff couldn't do enough for us, very helpful on check-in, offering tips and some great locations to visit around the city. The door staff were always very friendly and welcoming each time we got back to the hotel.
The only issue we found was that our curtains didn't close properly in the room, this was, however, rectified as soon as we made the front desk aware.
The rooms are basic but well appointed and the cleaning staff did a great job each day.
Boston’s elite hold court in Back Bay’s shops, restaurants, and townhouses. Newbury Street hosts upscale boutiques and cafes, while locals flock to the Prudential Center for shopping and dining. The Central Library in Copley Square nods to the city’s imposing literary tradition and serves as the landmark starting point for the Boston Marathon. The Red Sox and historic Fenway Park are blocks away.
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