This hotel is clean, comfortable and at a prime location with a convenient T stop near by. The staff is courteous and attend to your needs. My only concern is the quality of the walls, as they are very thin and you can hear the people in the next room. I express this to the staff and they immediately call the guests. I was able to sleep well the rest of the night. I would definitely stay again.
Could not give the room before 4 PM, which although their check-in time, strange, as their check-out time is 11 AM! Anyway the room was a junior suite, which was O'K, except the bathroom was the smallest I have had a in a hotel ever. It was a narrow strip like a bathroom in a train! In the morning as I was rushing to leave, found that there was no hot water in the room. The plumber showed up in 15 minutes, and then said it would take an hour to fix the issue which was a broken valve. Got keys to an empty room on a different floor and rushed through a shower so that I could make my appointment. To the hotel's credit, the person at the check-out waived the $40 parking fee, which I appreciated.
This hotel is located in a great area! It is close to lots of tourist attractions, public transport and places to eat. The rooms were very clean, we always felt safe in the area and the staff were very friendly and helpful. We would definitely stay here again!
We greatly enjoyed our stay at The Lenox. It was very close to the T Green Line, and close to the T Orange Line as well, making commuting on the subway cheap and efficient. They have a shuttle a block away from the hotel that takes you directly to the airport terminals that is free if you have a T pass. We stayed here during winter and were able to get around the city to see various sites throughout Boston with ease. The front desk staff was very nice. They held our bags for several hours while we toured the city before our room was ready. The room was extremely nice! We rented a Junior Suite for 3 adults, and it was very accommodating. The entire hotel was very clean and everyone of the staff was very nice, all the way from the check-in staff, to the concierge, to the valets. We definitely will consider staying here again during our next trip to Boston!
We were pleasantly surprised by our room that was both spacious and very clean. Although from the outside this hotel looks rundown and there aren't many amenities, the rooms look recently renovated and the location can't be beat. We were in town for an audition at Berklee and I wanted to show my son a little of the area. We easily made our way from the airport by train to within a block of the hotel. Walking from the hotel to the college, shopping areas of Back Bay and to the Public Gardens was easy and convenient. There's a great breakfast restaurant one block away and many other good restaurants in the area. The concierge was very helpful in holding our bags after checkout and arranging an economical shuttle (we were the only ones on board) to the airport instead of a taxi. The front desk staff was friendly and agreeable and offered us a discount on a future stay. Overall this hotel more than suited our needs for the weekend.
Boston’s elite hold court in Back Bay’s shops, restaurants, and townhouses. Newbury Street hosts upscale boutiques and cafes, while locals flock to the Prudential Center for shopping and dining. The Central Library in Copley Square nods to the city’s imposing literary tradition and serves as the landmark starting point for the Boston Marathon. The Red Sox and historic Fenway Park are blocks away.
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