Title: Casa la Joya de Bacalar Lake Front Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=116918526&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa la Joya de Bacalar Lake Front Sun and fun on the beach, near Laguna Bacalar Ecological Park ## Photo gallery for Casa la Joya de Bacalar Lake Front ![Exterior - Casa la Joya de Bacalar Lake Front (Bacalar)](https://images.trvl-media.com/lodging/117000000/116920000/116918600/116918526/23724276.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Double Room, Lagoon View | Hypo-allergenic bedding, down duvets, pillow-top beds, free minibar - Casa la Joya de Bacalar Lake Front (Bacalar)](https://images.trvl-media.com/lodging/117000000/116920000/116918600/116918526/aba19d99.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Casa la Joya de Bacalar Lake Front (Bacalar)](https://images.trvl-media.com/lodging/117000000/116920000/116918600/116918526/5fa84649.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Kayaking - Casa la Joya de Bacalar Lake Front (Bacalar)](https://images.trvl-media.com/lodging/117000000/116920000/116918600/116918526/3c0cdea1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, Lagoon View | Hypo-allergenic bedding, down duvets, pillow-top beds, free minibar - Casa la Joya de Bacalar Lake Front (Bacalar)](https://images.trvl-media.com/lodging/117000000/116920000/116918600/116918526/62b3971d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Casa la Joya de Bacalar Lake Front, you can look forward to free full breakfast, a terrace and a garden. Treat yourself to a massage or other spa services. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), and an outdoor entertainment area are available to all guests. ## Reviews 7.8 Good ## Popular amenities - Breakfast included - Spa - Free Wi-Fi - Air-conditioning - 24/7 front desk £69 includes taxes & fees 17 Feb - 18 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=116918526&PinnedHotelID=116918526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=116918526&PinnedHotelID=116918526&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=116918526&PinnedHotelID=116918526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=116918526&PinnedHotelID=116918526&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=116918526&PinnedHotelID=116918526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=116918526&PinnedHotelID=116918526&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=116918526&PinnedHotelID=116918526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=116918526&PinnedHotelID=116918526&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Deluxe Double Room, Lagoon View ![Deluxe Double Room, Lagoon View | Hypo-allergenic bedding, down duvets, pillow-top beds, free minibar](https://images.trvl-media.com/lodging/117000000/116920000/116918600/116918526/7e02fbf0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Lagoon View 10.0 Exceptional 1 review ### Highlights Furnished balcony Air conditioning Mini-fridge Free minibar items Smart TV Hypo-allergenic bedding Sofa bed Separate bedroom - Lagoon view - 194 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Quadruple Room, Lagoon View ![Deluxe Quadruple Room, Lagoon View | Exterior](https://images.trvl-media.com/lodging/117000000/116920000/116918600/116918526/bdbf8f39.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room, Lagoon View ### Highlights Furnished patio Separate dining area Air conditioning Kitchenette Fridge Free minibar items Smart TV Hypo-allergenic bedding - Lagoon view - 215 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Basic Room ![Basic Room | Hypo-allergenic bedding, down duvets, pillow-top beds, free minibar](https://images.trvl-media.com/lodging/117000000/116920000/116918600/116918526/f805be20.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room 10.0 Exceptional 1 review ### Highlights Air conditioning Mini-fridge Free minibar items Smart TV Hypo-allergenic bedding Sofa bed Separate bedroom Pillow-top bed - 129 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-LA-JOYA-DE-BACALAR.h116918526.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-LA-JOYA-DE-BACALAR.h116918526.Hotel-Information) ## About the area Located in Bacalar, Casa la Joya de Bacalar Lake Front is on the beach. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. [Visit our Bacalar travel guide](https://www.expedia.co.uk/Bacalar.dx6131112) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.69737%2C-88.38601&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4JF8y2xy2GszGGcPMeHVN1iQImg=) Costera, Bacalar, QROO, 77933 ### What's nearby - ![limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico](https://images.trvl-media.com/place/553248635810196546/d2e02438-4300-4419-8f45-6629e3b6d318.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Bacalar 5 min walk \- 0.3 miles - ![Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept](https://images.trvl-media.com/place/553248635976265000/08f22085-b549-403e-8679-98146fdf1fde.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Laguna Bacalar Ecological Park 3 min drive \- 1.4 miles - ![San Felipe fort in Bacalar](https://images.trvl-media.com/place/6320801/7c3f7acd-96bc-4c86-956e-378b2aa56f45.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Fort of San Felipe 3 min drive \- 1.8 miles - Ecopark Bacalar 3 min drive \- 1.4 miles - Polytechnic University of Bacalar 3 min drive \- 1.1 miles ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) 40 min drive ### Restaurants - asadero el establo 14 min walk - Las Miches De La 1 3 min drive - Marisqueria El Taco Loco 6 min walk - Pueblo Pirata 3 min drive - Xoloitzcuintle Bacalar 3 min drive ## About this property ### Casa la Joya de Bacalar Lake Front Capsule hotel near Lake Bacalar At Casa la Joya de Bacalar Lake Front, you can look forward to free full breakfast, a terrace and a garden. Treat yourself to a massage or other spa services. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), and an outdoor entertainment area are available to all guests. You'll also find perks such as: - Concierge services, local meal delivery service and outdoor furniture - Smoke-free property, beach towels and a dock - Tour/ticket information and a 24-hour front desk Room features All guest rooms at Casa la Joya de Bacalar Lake Front offer comforts, such as air conditioning and free stocked minibars, in addition to amenities, such as free WiFi and espresso makers. Other conveniences in all rooms include: - Hypo-allergenic bedding, pillowtop mattresses and down duvets - Bathrooms with free toiletries - 55-inch Smart TVs with cable channels ## Similar properties ![Stereo](https://images.trvl-media.com/lodging/97000000/96350000/96345100/96345019/w1600h1183x0y2-f9010fe7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Glamping Asana Bacalar Breakfast & Kayak Bacalar - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 9.2 Wonderful 85 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=96345019&PinnedHotelID=96345019&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/100000000/99930000/99921200/99921155/d379a092.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel y Eco-Cabañas Azul María Bacalar Bacalar - Pool - Spa - Pet-friendly - Free Wi-Fi 8.2 Very good 20 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=99921155&PinnedHotelID=99921155&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/34000000/33020000/33017900/33017841/44e65da5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Apartamentos Stone Bacalar - 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Free Wi-Fi - Air-conditioning 9.6 Exceptional 18 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=101301547&PinnedHotelID=101301547&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=116918526&PinnedHotelID=116918526&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=116918526,96345019,99921155,33017841,89677770) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 5 metres - Wheelchair-accessible van parking available ### Food and drink - Free full breakfast available daily 8:00 AM to 11:30 AM ### Family friendly - In-room sofa bed - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk ### Guest services - Concierge services - Tour and ticket assistance ### Outdoors - Beach towels - Dock - Garden - On a lake - On the beach - Outdoor entertainment area - Outdoor furniture - Terrace ### Spa - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible bathtub - Front entrance ramp - No lift - Pool access ramp on site - Valet for wheelchair-equipped vehicles - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible van parking ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Down comforter - Hypo-allergenic bedding - King sofa bed - Pillowtop mattress - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch smart TV with cable channels ### Food and drink - Cleaning supplies - Espresso maker - Free bottled water - Free stocked minibar - Griddle - Meal delivery service ### More - Air conditioning - Iron/ironing board on request - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 1:00 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 500 per night. Cots (infant beds) are not available ## Important information ### Optional extras - Rollaway bed fee: MXN 500 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ## Frequently asked questions ### Is Casa la Joya de Bacalar Lake Front pet-friendly? ### How much does it cost to stay at Casa la Joya de Bacalar Lake Front? ### How much is parking at Casa la Joya de Bacalar Lake Front? ### What time is check-in at Casa la Joya de Bacalar Lake Front? ### What time is check-out at Casa la Joya de Bacalar Lake Front? ### Where is Casa la Joya de Bacalar Lake Front located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa la Joya de Bacalar Lake Front Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.6 Amenities ### 8.8 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 11 8 - Good 4 6 - Okay 2 4 - Poor 2 2 - Terrible 3 ## Reviews ### 8/10 Good #### Andres 12 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities If you're looking for luxury, you won't find it here. The hotel has many positives, though: our room and the bathroom were both quite spacious. The large balcony, with its view of the lake, was great. That said, if you have knee issues or are very overweight, the room we had won't work. The steps to get to it are steep. Not an issue, unless it is for you personally. In addition, the hotel has its own access (not a beach) to the lake, with complimentary kayaks and paddleboards. Its proximity to the town (5 min by car) makes it very convenient. The one negative I'd highlight is Wi-Fi. It was never fast enough, and sometimes it barely worked. ##### Andres Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Chad 2 Aug 2025 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities The property was definitely not what I expected, Location was nice and it was right on the water, but there is absolutely no view one tiny window. There were holes in the doors only one pillow. Even though it was on the water, the decking, etc., was not in good condition. It was hard to find there’s no name on the door out front. ![One pillow](https://a.travel-assets.com/ugc/hotel-reviews/a906deff-b487-4b87-96cc-eb5e9590d3ae-1754175052990.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Needs painting](https://a.travel-assets.com/ugc/hotel-reviews/a729f514-28cb-4a59-951d-59fbc8f29632-1754175053089.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![In between pieces of wood you can see light](https://a.travel-assets.com/ugc/hotel-reviews/97a1fed6-ac65-4bf1-8303-b744ec365445-1754175051510.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hairs in my coffee cup](https://a.travel-assets.com/ugc/hotel-reviews/a3ca5933-d4a1-4ebe-bcde-f4c9702d6c3d-1754175050412.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Chad Stayed 1 night in Jul 2025 ### 8/10 Good #### Jose Abel 22 Jan 2026 Liked: Cleanliness Buena ubicación, personal muy amable, super agradable áreas sociales, habitaciones premium buenas , pero habitaciones básicas muy regulares. El piso muy resbaladizo y peligroso en la ducha y al salir. No hay closed, ni tocador con espejo. Chapas con cerraduras viejas y con maña. Y falta un plástico de piso en la puerta principal para evitar entrada de insectos. Vale la pena el lugar si no sales a Tours temprano, ya que incluyen desayuno bueno después de las 10:00 am, y además el área social es buena. Pero si saldrás temprano todos los días y tu opinión es dormir bien , renta una buena habitación con más servicios en un hotel y hasta más barato. ##### Jose Abel Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Obed 8 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Excelente opción para disfrutar la hermosa laguna de Bacalar! Muy amable todo el personal y el muelle está increíble, nosotros disfrutamos el amanecer y las tardes en las hamacas y los kayaks y paddleboards incluidos en la reservación. El dueño nos dio excelentes recomendaciones de lugares para comer y visitar en Bacalar, y nos ayudó a reservar un tour en pontón que pasó directo al muelle por nosotros entonces no tuvimos ni que salir del hotel para ese tour por toda la laguna. La habitación era sencilla pero tenía todo lo que necesitamos: una cama y sábanas cómodas, aire acondicionado, frigobar, agua caliente, etc. La reservación incluía desayuno básico de opciones como huevos al gusto, crepas o hot cakes. El lugar es pequeño por lo que puedes tener privacidad en el muelle si no hay mucha gente hospedada. ##### Obed Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### MARIELY 4 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La estancia fue increible, el hotel esta a orilla de la laguna cosa que te permite ver los amaneceres majestuosos que ofrece Bacalar, tiene kayaks gratuitos y amacas. La habitacion es cómoda, estaba limpia y tiene aire, tv y un mini frigobar. Incluye desayunos en el resta de al lado, y la distancia al pueblo era corta y segura. El personal son muy atentos y tuvimos oportunidad de conocer al dueño y se portó increible, estamos muy agradecidos y contentos con la experiencia de habernos hospedado en la Joya. Gracias!!! Definitivamente lo recomendamos ![](https://a.travel-assets.com/ugc/hotel-reviews/aac2426d-76c1-449a-8905-0fa3d94f65fa-1767541680823.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6aa838ef-9dd1-4757-ad35-6644c92cddec-1767541680392.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d52cbbf1-123e-4cfe-9bdb-d983240a0422-1767541680035.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f6d1cad0-5af0-4b17-8b44-35d9a99eda8e-1767541677629.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MARIELY Stayed 3 nights in Dec 2025 ### 6/10 Okay #### olga 2 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities El desayuno que nos ofreció el dueño pésimo. Aparte, de que atienden hasta las 10 esta muy lejos de la plaza por si no llegas en coche tendrás que pagar para ir a comer y cenar. ![](https://a.travel-assets.com/ugc/hotel-reviews/b90583e6-6fa4-4b02-940e-8105ddeb1d66-1767377408768.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2046e3f5-9023-42da-ac53-78990bb9500f-1767377410050.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### olga Stayed 3 nights in Dec 2025 ### 4/10 Poor #### ENRIQUE 1 Dec 2025 Liked: Cleanliness Disliked: Amenities Hubo mucho ruido, tanto de los otros huespedes, como de las escaleras. No habia Shampoo en la regadera, los desayunos dejan mucho que desear, y es un problema para que te hagan llegar la factura de tu pago. Ademas contratamos un Tour que iniciaria a la 11:30 am e inicio a la 1:30 pm. La tarifa no corresponde a los servicios recibidos. ##### ENRIQUE Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Jaime P 24 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo bien ##### Jaime P Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Ileana 24 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Estando ahi nos ofrecieron la suite con vista a la laguna y fue una excelente decision el amanecer fue justo en el balcon de la habitacion. gran experiencia ##### Ileana Stayed 1 night in Sep 2025 ### 10/10 Excellent #### jose 24 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Mi esposa y yo decidimos quedarnos mas dias, ya que la expericencia fue bastante agradable. Lo recomiendo ##### jose Stayed 1 night in Sep 2025 ### 10/10 Excellent #### ROBERTO 24 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities EL TRATO FUE SUPER AMABLE. MI ESTANCIA FUE CORTA PERO MUY ACOGEDORA. MUY RECOMENDABLE ![](https://a.travel-assets.com/ugc/hotel-reviews/0e488b28-7c9a-45af-935b-ea659292af87-1758673818002.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3434db67-4603-4a4b-9324-47e4e2d7b039-1758673827382.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ROBERTO Stayed 1 night in Sep 2025 ### 8/10 Good #### Omar 11 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tiene mucho potencial. Lo bueno: La habitación es muy bonita. El propietario se portó muy amable en todo momento, y siempre dispuesto a ayudar con cualquier situación. La vista es hermosa. Y es un lugar bastante tranquilo. Cuenta con frigobar y cafetera. Además de estar climatizado. Tienen salvavidas y kayak para usar sin costo extra. Lo "malo": Está algo retirado de la zona centro (recomendado ir en auto). Por la mañana no había agua caliente. La televisión no tiene preinstaladas aplicaciones de streaming pero ninguna tiene una cuenta del hotel para ver alguna película o serie. Las hamacas están algo viejas y rotas. Área se oportunidad: Considero que contar con bicicletas como en otros alojamientoa ayudarían a elevar la experiencia para poder ir y venir al centro. En general tuve una muy buena experiencia en este hotel. ##### Omar Stayed 2 nights in Sep 2025 ### 4/10 Poor #### America 11 Sept 2025 Liked: Staff & service Disliked: Property conditions & facilities La habitación no coincide con las imágenes de la publicación ##### America Stayed 3 nights in Sep 2025 ### 2/10 Terrible #### JUAN CARLOS 30 Aug 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Simplemente busca otra Opcion Las habitaciones individueles pesimas, cuando reclame nos pasaron a otras mucho mejores pero tenia mal olor, el drenaje estaba malo, la primera noche no hubo agua potable, llegue a las17:00 y las habiataciones estaban en reparacion, el camino estaba en reparacion, el personal muy amable pero las instalaciones estaban para llorar, ![paredes en mal estado y con mucha humedad](https://a.travel-assets.com/ugc/hotel-reviews/8be3e276-c21f-4148-b3ff-9b7a7b8d5519-1756584756094.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![puertas totalmente expuestas al exterior](https://a.travel-assets.com/ugc/hotel-reviews/163d71d2-88a8-4a7d-9eb0-dbc9f3cc099f-1756584752559.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/18a4ddd3-1cbe-4216-8f73-34120a9c78c7-1756584755494.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![no habia visto un baño tan pequeño, literal no podias lavarte la cara](https://a.travel-assets.com/ugc/hotel-reviews/19d4123c-e9fe-4b41-addf-fbe65ff86dc4-1756584748205.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### JUAN CARLOS Stayed 3 nights in Aug 2025 ### 8/10 Good #### Victor Manuel 20 Aug 2025 Liked: Cleanliness Descuidada ##### Victor Manuel Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Gerardo Emilio 13 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente atención y vista a la laguna. Hu o bebidas de cortesía y kayaks disponibles para los huéspedes. 👍😃 ![](https://a.travel-assets.com/ugc/hotel-reviews/618c3eca-cf62-4e19-b47f-cf06b6c2a1d4-1752379611325.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c0d08ff7-ad1f-4795-b8d9-16cfcca1adad-1752379645242.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/82f13678-a1f8-4b7a-892f-226aadea20a0-1752379667617.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9cedb5b1-ddf5-4c31-b8a4-362bc2dfbed3-1752379690262.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gerardo Emilio Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Alejandra Sarai 30 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Personal muy amable y muy servicial, tienen actividades de kayac que ya viene incluído en la reserva lo cual es increíble, tiene frigobar, tv todo está increíble es una experiencia muy bonita ##### Alejandra Sarai Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### fabian 15 Oct 2025 ##### fabian Stayed 2 nights in Oct 2025 ### 2/10 Terrible #### Stefan 27 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Stefan Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Liliana 5 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Liliana Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Sergio 14 Jul 2025 ##### Sergio Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [Dreams Jade Resort & Spa - 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