Title: Tierra Maya Hotel Spa & Sanctuary Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Tierra Maya Hotel Spa & Sanctuary Hotel with free parking, near Laguna Bacalar Ecological Park ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/32000000/31840000/31836900/31836897/ce8f1b9d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/32000000/31840000/31836900/31836897/1baead64.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/32000000/31840000/31836900/31836897/acdd589b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/32000000/31840000/31836900/31836897/db5e5469.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/32000000/31840000/31836900/31836897/ba9024d8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Tierra Maya Hotel Spa & Sanctuary, near Laguna Bacalar Ecological Park, offers a garden setting, outdoor pool with sun loungers, WiFi, secure luggage storage, and 24-hour front desk staff who can arrange local tours and tickets. 8.8 Excellent ## Popular amenities - Room service - Pool - 24/7 front desk - Parking included - Housekeeping - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov 16 - Nov 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=31836897&PinnedHotelID=31836897&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=31836897&PinnedHotelID=31836897&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 17 - Nov 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=31836897&PinnedHotelID=31836897&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=31836897&PinnedHotelID=31836897&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=31836897&PinnedHotelID=31836897&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=31836897&PinnedHotelID=31836897&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=31836897&PinnedHotelID=31836897&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=31836897&PinnedHotelID=31836897&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ### Deluxe Double Room, Multiple Beds, Non Smoking 8.0 Very good 2 reviews ### Highlights Air conditioning Flat-screen TV Blackout curtains Rainfall showerhead Free bottled water Espresso maker Cable channels Netflix - 269 sq ft - Sleeps 6 - 2 Double Beds and 1 Queen Sofa Bed ![In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/32000000/31840000/31836900/31836897/b53b34f2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 452 sq ft - Sleeps 4 ![Double Room | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/32000000/31840000/31836900/31836897/b82e43a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains Private bathroom Rainfall showerhead Free bottled water Espresso maker - Sleeps 4 - 2 Double Beds ![Comfort Room | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/32000000/31840000/31836900/31836897/b39966a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room ### Highlights Air conditioning Flat-screen TV Blackout curtains Rainfall showerhead Free bottled water Espresso maker Cable channels Netflix - Sleeps 2 - 1 King Bed ## You may also like Ad ![Master Suite with Private Heated Pool. | 1 bedroom, premium bedding, down duvets, minibar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/107000000/106760000/106752000/106751998/9feb3c80_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Amaranto Hotel Boutique Bacalar - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Tierra-Maya-Hotel-Spa-Sanctuary.h31836897.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Tierra-Maya-Hotel-Spa-Sanctuary.h31836897.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.67506%2C-88.39178&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xYayi0KUfGc1J2VrWi5UmWhZCwk=) Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930 #### What's nearby - Municipal Spa of Bacalar - 5 min walk - 0.3 miles - Fort of San Felipe - 5 min walk - 0.3 miles - Zócalo - 6 min walk - 0.4 miles - Laguna Bacalar Ecological Park - 11 min walk - 0.6 miles - Lake Bacalar - 13 min walk - 0.7 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive #### Restaurants - ‪Enamora - ‬2 min walk - ‪Restaurant El Barril de Bacalar - ‬4 min walk - ‪La Trattoria 46 - ‬4 min walk - ‪Las Marquesitas - ‬5 min walk - ‪El Enchanto Bacalar - ‬3 min walk ## About this property ### Tierra Maya Hotel Spa & Sanctuary Hotel near Laguna Bacalar Ecological Park Located close to Cenote Cocalitos, Tierra Maya Hotel Spa & Sanctuary provides a garden. Guests can connect to free in-room WiFi. Other perks include: - An outdoor pool, along with sunloungers - Free self-parking - Smoke-free property, tour/ticket information and luggage storage - A 24-hour front desk Room features All guest rooms at Tierra Maya Hotel Spa & Sanctuary feature perks, such as air conditioning, as well as amenities, such as free WiFi and safes. Other amenities include: - Rainfall showers and free toiletries - 40-inch flat-screen TVs with Netflix, streaming services and cable channels - Wardrobes/cupboards and daily housekeeping ## Similar properties ![Couples treatment room(s), body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/20944a04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rancho Encantado Bacalar - On private beach - Pool - Hot tub - Spa 9.4 Exceptional 1,001 reviews £99 includes taxes & fees 19 Nov - 20 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/120000000/119110000/119103300/119103287/d2a01ce8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NALHÁ HOTEL BOUTIQUE Y VILLAS Bacalar - On private beach - Pool - Breakfast included - Pet-friendly £165 includes taxes & fees 19 Nov - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Wheelchair-accessible parking available ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Picnic area - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift (single-level property) - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Rainfall showerhead - Shower - Towels provided ### Entertainment - 40-inch flat-screen TV with cable channels - Netflix - Streaming services ### Food and drink - Espresso maker - Free bottled water - Restaurant dining guides - Room service ### More - Air conditioning - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Tierra Maya Spa Sanctuary Tierra Maya Spa Sanctuary Bacalar Tierra Maya Hotel Spa Sanctuary Tierra Maya Hotel Spa Sanctuary Bacalar Tierra Maya Spa & Sanctuary Tierra Maya Hotel Spa & Sanctuary Hotel Tierra Maya Hotel Spa & Sanctuary Bacalar Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar ## Frequently asked questions ### Does Tierra Maya Hotel Spa & Sanctuary have a pool? > Yes, this property has an outdoor pool. ### Is Tierra Maya Hotel Spa & Sanctuary pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Tierra Maya Hotel Spa & Sanctuary? > Self-parking is free at this property. ### What time is check-in at Tierra Maya Hotel Spa & Sanctuary? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Tierra Maya Hotel Spa & Sanctuary? > Checkout is at noon. ### Where is Tierra Maya Hotel Spa & Sanctuary located? > Located in Bacalar Centro, this hotel is within a 15-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Cenote Cocalitos and Palacio Municipal De Othon P. Blanco are also within 25 mi (40 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Tierra Maya Hotel Spa & Sanctuary Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 41 8 - Good 17 6 - Okay 5 4 - Poor 2 2 - Terrible 3 ### 8.8/10 Cleanliness ### 8.6/10 Staff & service ### 7.8/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 10/10 Excellent #### Jason 22 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely ##### Jason Stayed 1 night in Nov 2023 ### 10/10 Excellent #### V 9 Aug 2024 Liked: Cleanliness, property conditions & facilities Disliked: Room comfort #### Tierra Maya Hotel - gorgeous decor and garden pool Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity. ![](https://a.travel-assets.com/ugc/hotel-reviews/ADC1CC0C11C0AE1145828D22459D6D132D7769731723205848820.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6280200C4E519160CF1B948169A8BB82B0D6D3D41723205849870.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/872E59BE4DC65FA4F73899648F86B2F4B209447F1723205844976.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/56A823F3A43B9554DA77FD8925496779F46DE2D21723205849992.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### V Stayed 1 night in Aug 2024 ### 4/10 Poor #### franz 24 Feb 2025 Disliked: Staff & service, property conditions & facilities No Channels on tv Wifi poor quality or not working it all ##### franz Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Montserrat 21 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities El número y dirección en la página es incorrecto está a unas calles más ##### Montserrat Stayed 1 night in Aug 2025 ### 6/10 Okay #### JULIAN 6 Jul 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Bien las instalaciones en general, pero tuvimos mala experiencia con el personal, que no está bien capacitado y fue cero servicial. ##### JULIAN Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Martha 14 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Super bien ubicado, limpio, tranquilo y pudimos entrar una hora antes ya q ya estaba limpia la habitación Muy agradables todo el personal ##### Martha Stayed 1 night in Jun 2025 ### 10/10 Excellent #### blanca patricia 20 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort LA HABITACION COMODA Y MUY BIEN SITUADO ##### blanca patricia Stayed 2 nights in Mar 2025 ### 8/10 Good #### DULCE ROCIO 5 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Es un lugar acogedor habitaciones amplias ##### DULCE ROCIO Stayed 1 night in Feb 2025 ### 8/10 Good #### Daniela Jazmin 2 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado ##### Daniela Jazmin Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Aurelie 1 Mar 2025 Liked: Staff & service Disliked: Property conditions & facilities L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque. Hormis cela les chambres étaient confortable, emplacement proche du centre ville. ##### Aurelie Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Sol 27 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cómodo, con café y agua. Muy buena estancia, hay café en el lobby y botellas de agua en la habitación. ##### Sol Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Farid 14 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Convenable Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations. ##### Farid Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Mads 29 Jan 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Dårlig balance mellem pris og kvalitet Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse. Personalet kunne ikke tale engelsk og var ikke servicemindede. Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj. Poolen var ikke indbydende. Stedets “bar” var lukket. Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende. Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm. Stedet kan ikke anbefales. ##### Mads Stayed 3 nights in Jan 2025 ### 2/10 Terrible #### Kenia 24 Jan 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo. Ni siquiera se puede usar el internet de los aparatos propios. Muy mal!!! No resuelven. ##### Kenia Stayed 1 night in Jan 2025 ### 10/10 Excellent #### America 23 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Más de lo que esperábamos. Muy tranquila, con agradable ambiente y todo cerca. Su personal muy amable y atento. Regresaríamos siempre. ##### America Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### maria magdalena 15 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Necesita un estacionamiento más cerca ##### maria magdalena Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Arturo 14 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente! Estancia excelente, sin duda volvería. ##### Arturo Stayed 2 nights in Jan 2025 ### 8/10 Good #### Edson Eory 6 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bueno pero con cosas a mejorar. Hotel limpio, muy bien localizado. La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño) La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia. ##### Edson Eory Stayed 2 nights in Jan 2025 ### 8/10 Good #### Philippe 3 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nothing to complain! ##### Philippe Stayed 2 nights in Dec 2024 ### 8/10 Good #### Lina 1 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice! Our second stay. Nice little gem. Well kept. And they offer free coffee in the morning. Our AC went bananas but they offered us another room ![](https://a.travel-assets.com/ugc/hotel-reviews/41B43EBE14499043F741FA3F423FA9C074A633DC1735767853705.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/96D9EDF873637BEAD4F6E6D2B308BE8D58B1C6D51735767851401.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/99C6D83EC2818C6F08F51F99672F26CDD6B34DB41735767821934.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A5D8A171B1D634297642A67CCB5D18D32DDA5C181735767847969.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lina Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### René 31 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hôtel calme et proche du centre-ville Nous étions à 5 dans une très grande chambre avec salle de bain. Elle était assez spacieuse pour ne pas se marcher dessus. La literie est confortable et le personnel serviable. L’hôtel est à 5mn à pied du centre-ville de Bacalar. Une bonne adresse que je recommande. ##### René Stayed 2 nights in Dec 2024 ### 2/10 Terrible #### Liron 25 Dec 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!! Don’t dare going there it’s not for normal people ##### Liron Stayed 1 night in Dec 2024 ### 8/10 Good #### Sophie 9 Nov 2024 Bien juste prévoir de l’anti moustique 😉 ##### Sophie Stayed 1 night in Nov 2024 ### 6/10 Okay #### Jacob 17 Sept 2024 Liked: Staff & service Disliked: Cleanliness Necesitan puertas con más seguridad ##### Jacob Stayed 1 night in Sep 2024 ### 8/10 Good #### Jesus Elias 27 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buena opción Un buen hotel habitaciones cómodas y limpias. El wifi algo inestable. 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