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"The hotel is lovely with a surprisingly good breakfast and meal options, but the real gem are the people who work there, several of whom went out of their way to help me when I locked myself out of my room, broke my phone charger, or needed to print my presentation. They are truly wonderful people who made what would have been a lovely stay into a truly remarkable one. "

"Very pleased with the room at this price. Far more spacious and better equipped than anticipated. Large bath/shower room. Plenty of tea , coffee and milk ( unlike many other places ) . We added breakfast to our stay, which was also really very good. Very polite and super-friendly service in the adjoining bar/cafe. No complaints here whatsoever Next time we’re in Newcastle for a night away , this is where we’ll come . Thank you "

"Excellent hotel. Nicely situated for the riverside. The staff were excellent throughout. Breakfast was plentiful with a wide range of options"

"No complaints. The staff are always friendly and efficient. Rooms are big enough. Beds comfy. "

"Very nice hotel with a good car park and very convenient city centre location. Amazing breakfast. Beds are good, although bedding is usual for IHG (why not just put normal duvet in a normal duvet cover?!!)"

"Great location no hassle, clean and comfortable. "

"Really lovely hotel. Staff were very helpful and friendly. Breakfast was delicious, nice to be able to order off the menu. Incredibly central and perfect for the train. However this comes at a price, it’s very noisy. It’s an old building and the windows do not keep the noise out. Take some ear plugs and it’s all good!"

"Superb hotel only one problem we never got fed in hotel as staff we're not up to task . breakfast awesome and yes it's an amazing place .."

"Perfect position in central newcastle. Hotel reception was very friendly and professional, even supplying earplugs on request. Parking was free on site and secure. All aspects of hotel clean and tidy, lots of eating and drinking options on site. Breakfast in bedroom was great. Would definitely stay again.. "