Search Historic Hotels in Arts/Warehouse District

"The carpet felt sticky and the room was musty. On day 2 we asked for fresh towels and they only left us handle towels. I called the front desk and asked to please bring us bath towels and they said I need to come down and get them. There was only decaf coffee for the room coffee maker. Unfriendly staff."

"very clean, nice staff"

"Convenient location to conference center and Arts District. Rooms were modern, clean, and well appointed. The lobby in courtyard were comfortable and inviting. On the downside, some front desk staff members were friendly and helpful while others were brusque. I was concerned about a problem with my reservation and called multiple times to no avail. They never answered the phone. I called Hilton corporate as well as Expedia and neither of their customer service specialist. Could get in touch with a staff member either. Totally unacceptable- and affected my rating of the property."

"near riverwalk mall so excellent"

"The hotel stuff is very rude and unprofessional. Really disappointed with their behavior. Not recommended at all."

"All staff members were very friendly and the property was well kept. It’s in a great location and we will be staying here again when we visit New Orleans."

"Clean rooms in good location"

"Would love to come here again. It was a great stay. "

"We had two main issues with our stay. First, the room was so poorly ventilated that the room was damp and did not dry over time. The sheets, towels, carpet were all very damp. Even the pages of our books swelled over time. It felt as if there had been a pipe leak or similar issue that was fixed, but the room was not able to fully dry afterwards. Apart from this, the room also wasn't of the best quality. The carpet was peeling in several areas, and some materials were a bit cheap given the price point. The second issue was the staff. We encountered 5 or 6 different individuals, all of whom were unhelpful and often seemed annoyed to handle questions or requests. Even a request as small as asking for a new key card was treated as an inconvenience. It's worth noting that the staff wasn't busy nor was the hotel crowded at the time. Over the course of 4 days, they just didn't seem very interested in helping guests. They were indifferent, at best, and often irritated when asked to do their jobs. Very unfortunate as we had very high hopes. The lobby is very pretty. The food and the service in the restaurant were both excellent. However, the staff issues and poor room quality spoiled our stay."