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"My two daughters and I were informed by reception the night before that breakfast would start at a certain time. However, when we arrived the next morning, we were told by the lady behind the bar that because it was a bank holiday, breakfast would open an hour later. While we understood the change, the staff member was very rude, obnoxious, and unprofessional in the way she spoke to us. When we said we would report the matter, she replied, “I don’t care.” I later reported this to reception, where both staff members were very apologetic and understanding."

"Breakfast and parking great"

"Very clean, had everything we needed. Reception was always available. Nice little selection of tea/coffee/toiletries. Really good location"

"Lovely room with all the amenities you would want. High quality drinks, nibbles and toiletries.All staff friendly and helpful. Restaurant food was delicious."

"The hotel is located in the centre of Norwich next to the cathedral, everything is in walking distance. Our suite was located on the top floor via a small spiral staircase, ok for us but anyone with mobility issues would find it difficult. Bed and bathroom were comfortable with everything that we needed. The breakfast was varied with a lot to choose from but things were running out towards the end of service one day. The bar area was nice and service was great. Overall no complaints. "

"Good place to stay, close to the water. "

"Staff friendly and helpful Breakfast very good room very clean view of beach very satisfied "

"Love this hotel. 4 th time visiting. I always am here alone, but always perfectly safe . Breakfast is a great lots of choice "

"Lovely setting. Food in the restaurant was a bit ordinary. The snacks at the bar were better. No room servicing unless requested and towel change and bin empty was facilitated by placing these in the hallway. Replacement towels and empty bin were there when we got back. Asked about a bus to Norwich, but the desk had little idea - there's a direct bus that passes by the entrance to the Manor."