Manila Hotel Guide - 5 stars Hotels in Manila, Philippines

friendly staff and front desk helpful. informative and knowledgable to advise people staying in the hotel.

This is the best. Hotel in never seen. Amazing. Hotel. Luxury hotel

First, the food and the staff at the Sofitel are top notch. The location is great and it is convenient to the airport and central Manila. The hotel is well maintained. I enjoyed sitting at the outdoor bar/restaurant and watching the sunset. I was there for a business meeting and the facilities were very good though I felt that the coffee break food items were basic and no where as fantastic as the food at the buffet. But that may have reflected a decision by the organizer. I did have two issues during my stay. First, the hotel forgot to pick me up at the airport. I was able to go to the hotel desk and have them contact the hotel which then made alternative arrangements but this is the kind of mistake that should not be made, particularly when a colleague had arrived earlier and reminded them that I would be arriving later. Second, on my next to last day housekeeping did not show up to clean the room until after I contacted four different people about it, including the front desk. Ultimately it was taken care of, but a five star hotel should be more efficient than that.

The hotel staff made the difference and love the security practices or protocol in the hotel

I loved my four nights at the EDSA Shangri-La. The staff was amazing. Great service and extremely accommodating. The lobby and grounds are wonderful. My sole recommendation is that the individual rooms might be in need of a refresher. They are beginning to show signs of time and wear. Other ahtn that I could not have asked for a better experience.

If you are going stay in Ortigas area, then this is the best place to stay. The staff are very friendly and the room is very excellent. Only the problem would be traffic to reach to this hotel and move to somewhere.

Awesome staff, great location to shopping, dinning and entertainment, new hotel

The staff does so much to make me feel welcome. If you want a customized hotel experience please communicate with management. They do more than almost any hotel I've seen to respond.

Expansive facilities, although looking a little tired. Everything you would want in a hotel, and close to shops.

Beautiful hotel spotless clean and luxurious.Great security good food and very reasonable compared to Usa or Hk prices. Nice 25m lap pool and full size gym. Location is very central and close to Greenbelt malls with good shopping food bars and ladies.Expect the usual Manila traffic!