"“An Extraordinary 5-STAR Experience!!”"
“An Extraordinary 5-STAR Experience!!”
I recently spent nearly 3 weeks near Manila and, thankfully, had the extreme pleasure of staying a few nights at this amazing Solaire Resort & Casino. Solaire tries very hard to be a 5-STAR resort and, for me, they delivered in high excellence style. From the moment you arrive, you feel as an honored guest, through the initial (and welcome) security checks, to the people opening doors, to the gorgeous, stunning models posed at multiple hotel registration areas. The first 2 nights we stayed in the Bay Tower. The room, room amenities, & view were extraordinary. Somewhat ironically, we did have an issue with the air conditioner. But later, upon complaint to management, the issue was resolved to my great satisfaction. "Stuff happens" even to 5-star resorts, out of their control. But "how" a complaint is handled or an inconvenience compensated for speaks as highly with regards to customer service as any initial offering. In other words, if/when there is an issue, Solaire will make it right!! One cannot expect more.
Our second stay was in the higher end Sky Tower, at a higher rate per night. I didn't---I couldn't---imagine how the Bay Tower room could be beat, but they were. Yes, perhaps somewhat spendy. But for a special occasion (such as in our case, our 10-year anniversary), no place will make a memory better than a stay in the Sky Tower at Solaire. I cannot say enough good things about this fine hotel/casino and its Finestra restaurant.
Traveller from Grangeville