Title: Altaroca Mountain Resort Antipolo Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Altaroca Mountain Resort Antipolo Family-friendly hotel with 3 outdoor pools and 24-hour front desk ![Exterior](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/e0a81b39.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/281a5bc2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Filipino cuisine, pool views ](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/eee807ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/c3a3dd98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily local cuisine breakfast for a fee](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/d857276f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Altaroca Mountain Resort Antipolo offers a refreshing escape with three outdoor pools, including one for children. Start your day with breakfast at Kouzina Bar & Resto or enjoy local dishes in the garden while taking in spectacular views of the surroundings. 7.0 Good ## Popular amenities - Bar - Room service - Breakfast available - Pool - Pet-friendly - Housekeeping £39 includes taxes & fees 18 Sept - 19 Sept ## Room options ### Check availability for these dates # Tonight [Sept 16 - Sept 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=11724578&PinnedHotelID=11724578&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=11724578&PinnedHotelID=11724578&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 17 - Sept 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=11724578&PinnedHotelID=11724578&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=11724578&PinnedHotelID=11724578&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=11724578&PinnedHotelID=11724578&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=11724578&PinnedHotelID=11724578&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=11724578&PinnedHotelID=11724578&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=11724578&PinnedHotelID=11724578&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ![Deluxe Room | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/ec5932ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning LCD TV Renovated in 2023 Blackout curtains Premium bedding Down duvet Bidet Private bathroom - 269 sq ft - Sleeps 5 - 2 Double Beds and 1 Single Bed ![Family Room | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/dd019530.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room 10.0 Exceptional 1 review ### Highlights Air conditioning LCD TV Renovated in 2023 Blackout curtains Premium bedding Down duvet Bidet Private bathroom - 248 sq ft - Sleeps 5 - 1 Double Bed and 3 Single Beds ![Premium Room, 2 Double Beds (Maharlika) | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/91b71769.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Double Beds (Maharlika) ### Highlights Separate sitting area Air conditioning LCD TV Renovated in 2023 Blackout curtains Premium bedding Down duvet Hairdryer - 700 sq ft - Sleeps 4 - 2 Double Beds ![Standard Room | View from room](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/a426d9f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning LCD TV Renovated in 2023 Blackout curtains Premium bedding Down duvet Bidet Private bathroom - 194 sq ft - Sleeps 2 - 1 Double Bed ![Shared Dormitory | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/84c666db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Shared Dormitory ### Highlights Air conditioning LCD TV Renovated in 2023 Blackout curtains Premium bedding Down duvet Bidet Private bathroom - 280 sq ft - Sleeps 8 - 4 Single Bunk Beds ![Superior Room | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/19e8c294.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 10.0 Exceptional 1 review ### Highlights Air conditioning LCD TV Renovated in 2023 Blackout curtains Premium bedding Down duvet Bidet Private bathroom - 248 sq ft - Sleeps 3 - 2 Double Beds ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/4a2ec702.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 5 ![Bathroom | Bidet, towels, soap, shampoo](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/2ac01aac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite - Sleeps 4 ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/d2e8a81b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - Sleeps 2 ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/35697e8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room - Sleeps 3 ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11730000/11724600/11724578/493fbf17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 5 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FManila-Hotels-Altaroca-Mountain-Resort-And-Events-Place.h11724578.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FManila-Hotels-Altaroca-Mountain-Resort-And-Events-Place.h11724578.Hotel-Information) ## About the area Located in Antipolo, Altaroca Mountain Resort Antipolo is near theme parks. Travellers who have shopping on the agenda can visit SM North EDSA and SM Megamall. Travelling with kids? Make time for Club Manila East, or enjoy an event or a match at Ynares Center. [Visit our Antipolo travel guide](https://www.expedia.co.uk/Antipolo.dx505119) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C14.59566%2C121.16892&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jPErqKYrC95zNGGcYzA3-cUljiw=) Taktak Road, Bankers Village, Bgy. Sta. Cruz, Antipolo, 1870 ### What's nearby - Robinsons Place Antipolo - 5 min walk - 0.3 miles - Boso Boso Church - 16 min walk - 0.9 miles - Ynares Center - 18 min walk - 1.0 mile - Pinto Art Museum - 3 min drive - 1.6 miles - Hinulugang Taktak - 7 min drive - 4.2 miles ### Getting around - Santolan LRT Station - 19 min drive - Manila Santa Mesa Station - 25 min drive - Manila (MNL-Ninoy Aquino Intl.) - 65 min drive ### Restaurants - ‪Dookki - ‬12 min walk - ‪Domino's Pizza - ‬10 min walk - ‪Café Mary Grace - ‬12 min walk - ‪Botejyu - ‬11 min walk - ‪BonChon - ‬12 min walk ## About this property ### Altaroca Mountain Resort Antipolo Family-friendly hotel remodelled in 2023 and located near Ynares Center Located close to Robinsons Place Antipolo and Pinto Art Museum, Altaroca Mountain Resort Antipolo provides a terrace, a garden and laundry facilities. The on-site Filipino cuisine restaurant, Kouzina Bar & Resto, offers breakfast, lunch, dinner and pool views. Free WiFi in public areas is available to all guests, along with a bar and a conference centre. Other perks include: - 3 outdoor pools and a children's pool, along with sunloungers - Free self-parking - Local cuisine breakfast (surcharge), 3 meeting rooms and a ballroom - A banquet hall, a 24-hour front desk and a billiards/pool table Room features All guest rooms at Altaroca Mountain Resort Antipolo feature comforts, such as premium bedding and laptop-friendly workspaces, in addition to amenities, such as air conditioning and safes. Extra conveniences in all rooms include: - Bathrooms with bidets and shampoo - 32-inch LCD TVs with satellite channels - Wardrobes/cupboards, electric kettles and daily housekeeping ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site parking ### Food and drink - Daily local cuisine breakfast available 7 AM to 9 AM for a fee: PHP 500 to 500 for adults and PHP 250 to 250 for children - A bar/lounge - A restaurant ### Restaurants on site - Kouzina Bar & Resto ### Things to do - 3 outdoor pools - Billiards/pool table - Children's pool ### Family friendly - 3 outdoor pools - Children's pool - Laundry facilities - Supervised activities for children ### Conveniences - 24-hour front desk - Laundry facilities ### Guest services - Housekeeping (daily) ### Business services - 3 meeting rooms - Conference centre ### Outdoors - Garden - Outdoor furniture - Picnic area - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Cobblestone flooring in public areas - Handrails in stairways - No lift - Tile flooring in public areas - Tile flooring in room - Well-lit path to entrance ### More - Ballroom - Banquet hall - Designated smoking areas (fines apply) - Renovated entire property - September 2023 - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bidet - Private bathroom - Shampoo - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch LCD TV with satellite channels ### Food and drink - Electric kettle - Room service ### More - Air conditioning - Desk - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 6:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of PHP 500 per pet (varies based on length of stay) Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total pets Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome 12 children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ## Important information ### Optional extras - Fee for local cuisine breakfast: approximately PHP 500 to 500 for adults and PHP 250 to 250 for children - Pet fee: PHP 500 per pet (varies based on length of stay) - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property only accepts cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:30 AM to 10:00 PM Only registered guests are allowed in the guestrooms Children under 12 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Altaroca Mountain Resort Events Place Antipolo Altaroca Mountain Resort Events Place Altaroca Mountain Events Place Antipolo Altaroca Mountain Events Place Altaroca Mountain Events Altaroca Mountain Antipolo Altaroca Mountain Resort Events Place Altaroca Mountain Resort Antipolo Hotel Altaroca Mountain Resort Antipolo Antipolo Altaroca Mountain Resort Antipolo Hotel Antipolo ## Frequently asked questions ### Does Altaroca Mountain Resort Antipolo have a pool? > Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:30 AM to 10:00 PM. ### How much does it cost to stay at Altaroca Mountain Resort Antipolo? > As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at Altaroca Mountain Resort Antipolo on 18 Sept 2025 start from £39.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Manila-Hotels-Altaroca-Mountain-Resort-And-Events-Place.h11724578.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Altaroca Mountain Resort Antipolo pet-friendly? > Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of PHP 500 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Altaroca Mountain Resort Antipolo? > Self-parking is free at this property. ### What time is check-in at Altaroca Mountain Resort Antipolo? > Check-in start time: 2 PM; check-in end time: 6:00 PM. After-hours check-in is not available. ### What time is check-out at Altaroca Mountain Resort Antipolo? > Checkout is at noon. ### Where is Altaroca Mountain Resort Antipolo located? > This family-friendly Antipolo hotel is within 1 mi (2 km) of Robinsons Place Antipolo and Ynares Center. Pinto Art Museum and Hinulugang Taktak are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Altaroca Mountain Resort Antipolo Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 6.0 Location ### 7.8 Staff & service ### 8.6 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 7 8 - Good 10 6 - Okay 5 4 - Poor 7 2 - Terrible 1 ### 8/10 Good #### Natasha 18 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice little hotel. Good for short stays. Nice pools and room was comfortable enough for a couple of days. Staff were friendly. ##### Natasha Stayed 2 nights in Aug 2025 ### 8/10 Good #### Eric 11 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed our stay ##### Eric Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Julienne 16 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice place to stay This is a very nice hotel. Pools are nice, the room is comfortable and clean. Would stay here again ##### Julienne Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### MARIA AURELIA 23 Jan 2025 Liked: Cleanliness, property conditions & facilities The hotel is nice and newly renovated. The food that they served in the restaurant are very delicious and affordable. ##### MARIA AURELIA Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Verified traveller 12 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### relaxing view Visiting a member of the family in the area so we stayed here and the view was very relaxing ##### Verified traveller Stayed 1 night in Mar 2024 ### 10/10 Excellent #### MARIA AURELIA 20 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel room is beautiful and newly renovated. We will book again on this hotel. The food that they served in the restaurant is delicious and affordable. ##### MARIA AURELIA ### 10/10 Excellent #### MARIA AURELIA 7 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is good and the food they serve are very delicious. Excellent chef❤️ ##### MARIA AURELIA Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Mer 14 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It’s a nice place with a superb service. Staff were friendly and helpful. ##### Mer Stayed 1 night in Jun 2024 ### 6/10 Okay #### Mercedes 17 Feb 2025 Liked: Staff & service Staff are nice! The location is bad no lighting and dark driving around the area. Hard to see the street name. ##### Mercedes Stayed 2 nights in Feb 2025 ### 8/10 Good #### Heather 11 Feb 2025 Liked: Staff & service, amenities, property conditions & facilities Altaroca Mountain Resort in Antipolo is a relaxing getaway with a laid-back ambiance and well-maintained pools. The rooms are comfortable, though the bathrooms are quite small. The staff is friendly and quick to address any concerns, ensuring a smooth stay. While the food options are decent, there’s room for improvement in variety and quality. Accessibility can be a bit tricky, so planning transportation in advance is recommended. Overall, it’s a good choice for a short retreat near Manila, especially for those looking for a simple and hassle-free escape. ##### Heather Stayed 5 nights in Feb 2025 ### 6/10 Okay #### Paula 9 Dec 2024 Liked: Cleanliness, staff & service Outside of the area is unsafe like the slums. The property has so much flight of stairs with no elevator. You will find yourself so short of breath after 1 flight of stairs. There is also a lot of stray cats inside the property surrounding you most especially when you eat. Very unsafe. Room is clean but bed is like sleeping on hardwood floor, very hard. Bathroom is clean. ##### Paula Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### May 12 Jan 2024 Liked: Cleanliness, staff & service, amenities WATER CORKAGE, BAD ##### May Stayed 2 nights in Jan 2024 ### 4/10 Poor #### BLESSILDA 16 Jan 2023 Disliked: Cleanliness, property conditions & facilities #### Disappointed and misleading The 🛁 bathtub has never worked. ##### BLESSILDA Stayed 5 nights in Jan 2023 ### 8/10 Good #### Josielyn 14 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Josielyn Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Hernani 10 Jan 2025 Liked: Cleanliness, property conditions & facilities Disliked: Room comfort #### Looks are decieving.. No elevators and our room was at the top (lol), stair corridor is so thin :-), i do feel sorry for the staff that carries the luggages. We booked for a week and still have to remind staff that we need to refill mineral water, coffee and other must have in our room. Everything cost, example if you order food outside the hotel you have to pay for a fee because they want you to order in the hotel restaurant. But they dont have the things i want. Looks of the hotel really is decieving. ##### Hernani Stayed 7 nights in Dec 2024 ### 6/10 Okay #### Verified traveller 27 Oct 2024 ##### Verified traveller Stayed 1 night in Oct 2024 ### 8/10 Good #### jong soo 17 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 굿 호텔 나름 괜찮아요. 근데 수영장이 생각보다 작아요. 저녁 음식 좋았어요. 아침조식에 음료랑 디저트가 없어서 아쉬웠어요. 침대 맘에 들어요.편하고 좋았어요. 금고가 이용하기 힘들어요. 가성비 최고 ##### jong soo Stayed 1 night in Aug 2024 ### 8/10 Good #### Verified traveller 14 May 2023 #### Great ##### Verified traveller Stayed 2 nights in May 2023 ### 8/10 Good #### Verified traveller 19 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort mmm the place was OK, 1-10 it was 7, staffs are nice (except for some of them are smoking) not a pleasant view and smell for me... i think the property can be more relaxing if videoke is no longer an activity... its a public resort so i think amenities should be more considerate for majority not just for a single group:) anyway i had fun tanx ##### Verified traveller Stayed 1 night in Jan 2021 ### 8/10 Good #### Verified traveller 27 May 2019 ##### Verified traveller Stayed 1 night in May 2019 ### 2/10 Terrible #### Henrik 17 Feb 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Katastrof Inget varmvatten i duschen fick byta rum till ett rum med 4 sängar. Dagen efter lämnade vi hotellet och bokade ett på egen hand. Riktigt dåligt. ##### Henrik Stayed 3 nights in Feb 2019 ### 8/10 Good #### Azilanom 16 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Azilanom Stayed 1 night in Feb 2019 ### 4/10 Poor #### Verified traveller 2 Jan 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort blanket is not comfortable, no steamer in shower ##### Verified traveller Stayed 1 night in Dec 2018 ### 4/10 Poor #### Ian 17 Dec 2018 Disliked: Cleanliness, property conditions & facilities #### A dishonest hotel with big management problems. This was one of the most disappointing experiences encountered. We booked a high quality room for a family of four, but when we got there they stuck us into a really small room. After double checking with our online reservation the manager told us that they had double booked the room!!!! They showed us another room which was unsatisfactory and we finally compromised on two decent rooms. The biggest problem I have about this is that they didn’t tell us about their mistake and just dumped us into a crappy room thinking we wouldn’t say anything. And even though the rooms we finally got were decent, they still needed a good clean and the air con was constantly on and couldn’t be switched off. Also, they didn’t tell us a wedding would be taking place and so at 3 o’clock in the morning we were awoken by the noise of the wedding organisers. It’s a shame, because the resort had potential to be great; there were four outdoor pools, decent food and a nice view. The management and service made the place a big let down. A bit of honesty goes a long way. ##### Ian Stayed 2 nights in Dec 2018 ### 4/10 Poor #### Johnny 1 Oct 2018 Disliked: Property conditions & facilities, room comfort #### No good Mosquitoes on the room. No elevator. No running water. Last night we did not stay in the room. 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