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We recently spent eleven nights at this hotel. We had a lovely room on the ninth floor, overlooking Kensington Gardens. Although it was on a main road, we could not hear the traffic. The staff at the desk are very helpful and welcoming. We were delighted to find wine and a welcome card in the room, ...
On arrival I was greeted by very friendly, professional staff and this made me feel very welcome and appreciated that I was using this hotel which I would definitely stay at again.
One night stay overall a good hotel handy to heathrow
Great staff! Really went out of their way to make us feel comfortable. The rooms are clean but could use some updating. The location is right across from the train station, but from the 5th floor, we didn't hear any noise. The corridors are very long so it takes awhile to get to your room depending ...
It was very pleasant and the room is very clean and classy. Eye catching style as soon as you walk in. The outside could be improved to look less grey. Apart from that it is good.
Overall a good stay however the staff need to pay more attention to basics such as changing bedding as the mattress protector in one of our rooms had blood on it. After notifying the reception staff they refunded £48 of car parking charges the attitude of the staff here is warm welcoming and they ...
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