The hotel was well below average, the room was filthy, it was supposed to be a non-smoking room, but smelt of a steam engine. The bathroom door was broken and could not be closed and the shower itself was Hobbit-sized. The hotel is also advertised as having a safe, there was no such safe in the room. When we asked the reception to resolve these issues, they sent housekeeping armed with an air freshner. In the end we had to formally complain to hotels on the phone, for about 45mins before we managed to get a refund and leave the hotel. On the plus side, the location is good, but It defeats the purpose if you can't physically stay in the room.…The hotel was well below average, the room was filthy, it was supposed to be a non-smoking room, but smelt of a steam engine. The bathroom door was broken and could not be closed and the shower itself was Hobbit-sized. The hotel is also advertised as having a safe, there was no such safe in the room. When we asked the reception to resolve these issues, they sent housekeeping armed with an air freshner. In the end we had to formally complain to hotels on the phone, for about 45mins before we managed to get a refund and leave the hotel. On the plus side, the location is good, but It defeats the purpose if you can't physically stay in the room.

A verified traveller stayed at Al Thuria Grand Hotel

Posted 9 months ago

Al Thuria Grand Hotel

Expedia Verified Review…

5 out of 5

I stayed 3 night and it was great and everything was perfect. The staff very friendly and helpful. Would be recommended and will coming again.…

A verified traveller stayed at Shaza Makkah

Posted 3 weeks ago

Shaza Makkah

Expedia Verified Review…

5 out of 5

Staff were very nice in terms of late check out and very fast in bringing required things to the room…

A verified traveller from Dammam, sa stayed at Dar Al Eiman Royal Hotel

Posted 5 months ago

Dar Al Eiman Royal Hotel

Image for Hibatullah Hotel Makkah managed by Accorhotels

Decent hotel although didn't work out for us …

4 out of 5

We had to leave this hotel and have to say the hotel didn't make an issue of it and gave a refund for a non refundable room so that's a plus on their customer service. The reason why we left was that it was just not suitable for elderly people or even very young children to walk due to the the little hill upwards. As far as makkah hotels go this was new and clean, it has a basic layout which is ideal for makkah and I hope housekeeping maintain it. The only downside was that the bathrooms had a terrible sewage smell which housekeeping tried to sort out but it seems more an issue with pipes than lack of cleaning. Overall although the hotel didn't work out for us I would say if you are healthy and able to walk maybe 10 mins on a hilly area then stay there because it really is very economical for the location and hotel layout and hopefully they'll sort the bathroom issue out. The closest area frm this hotel is the new masjid extension which is open to pray in, to get to the ka'ba is a further walk. But like I said it's not much for an able person. …We had to leave this hotel and have to say the hotel didn't make an issue of it and gave a refund for a non refundable room so that's a plus on their customer service. The reason why we left was that it was just not suitable for elderly people or even very young children to walk due to the the little hill upwards. As far as makkah hotels go this was new and clean, it has a basic layout which is ideal for makkah and I hope housekeeping maintain it. The only downside was that the bathrooms had a terrible sewage smell which housekeeping tried to sort out but it seems more an issue with pipes than lack of cleaning. Overall although the hotel didn't work out for us I would say if you are healthy and able to walk maybe 10 mins on a hilly area then stay there because it really is very economical for the location and hotel layout and hopefully they'll sort the bathroom issue out. The closest area frm this hotel is the new masjid extension which is open to pray in, to get to the ka'ba is a further walk. But like I said it's not much for an able person.

A verified traveller stayed at Hibatullah Hotel Makkah managed by Accorhotels

Posted 4 months ago

Hibatullah Hotel Makkah managed by Accorhotels

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