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Overview of Al Marwa Rayhaan by Rotana

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Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Al Marwa Rayhaan by Rotana

5 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationGreat Mosque of Mecca5 min walk
    Popular LocationAbraj Al Bait Towers5 min walk
    Popular LocationKaaba5 min walk

Choose dates to view prices

About this area

Mecca

Located in Mecca, Al Marwa Rayhaan by Rotana is connected to a shopping centre. Well of Zamzam and Great Mosque of Mecca are notable landmarks, and the area's natural beauty can be seen at Cave of Hira and Jabal al-Nour. Spend some time exploring the area's activities, including outlet shopping.
Popular Location

What's nearby

  • Well of Zamzam - 4 min walk
  • Great Mosque of Mecca - 5 min walk
  • King Fahad Gate - 5 min walk
  • Abraj Al Bait Towers - 5 min walk
  • Kaaba - 5 min walk

Getting around

  • Jeddah (JED-King Abdulaziz Intl.) - 62 min drive

Restaurants

  • Al Bayt — 1 min walk
  • Al Dyafa — 1 min walk
  • Chicken Broast - 5 min walk
  • Chicken Broast - 6 min walk
  • Al Bait - 9 min walk

About this property

Al Marwa Rayhaan by Rotana

Luxury hotel connected to a shopping centre in Mecca with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has a coffee shop/café and self parking. Free WiFi in public areas and free valet parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site. All 524 soundproofed rooms feature free WiFi and 24-hour room service. Guests can enjoy fireplaces, and other standard amenities include sitting areas, fridges and flat-screen TVs.
Al Marwa Rayhaan by Rotana offers 524 forms of air-conditioned accommodation with fireplaces and minibars. This accommodation offers separate sitting areas. 32-inch Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered valet parking on site
  • Self parking on site (SAR 150 per day)
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Self-service breakfast available for a fee daily 6 AM–10:30 AM: SAR 50 for adults and SAR 25 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Access to nearby health club
  • Designer shops
  • Shopping

Family friendly

  • Baby bath
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Turndown service

Languages spoken

  • Arabic
  • English
  • Filipino
  • Hindi
  • Indonesian
  • Japanese
  • Spanish
  • Urdu

Business services

  • Business centre
  • Coworking spaces

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchairs available on site

More

  • Couples dining
  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Minibar
  • Paper towels
  • Fridge

More

  • Chef
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Fireplace
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Separate sitting area
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 4:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for SAR 150.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

    Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for self-service breakfast: SAR 50 for adults and SAR 25 for children (approximately)
  • Airport shuttle fee: SAR 300 per person (one-way)
  • Self-parking fee: SAR 150 per day
  • Valet parking fee: SAR 150 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Heating is not provided
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
A car is not required for transport to and from this property
Set meals are served in guestrooms only (no menus or public dining)

Property is also known as

Al Marwa Makkah
Al Marwa Rayhaan Rotana Makkah Hotel Mecca
Al Marwa Rayhaan Rotana Makkah Mecca
Marwa Al Rayhaan Makkah
Marwa Rayhaan Makkah
Marwa Rayhaan Rotana Makkah
Marwa Rotana
Marwa Rotana Makkah
Rotana Makkah
Rotana Marwa Makkah
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Al Marwa Rayhaan Rotana Hotel Mecca
Al Marwa Rayhaan Rotana Hotel
Al Marwa Rayhaan Rotana Mecca
Al Marwa Rayhaan Rotana
Al Marwa Rayhaan by Rotana Hotel
Al Marwa Rayhaan by Rotana Mecca
Al Marwa Rayhaan by Rotana Hotel Mecca

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 148 out of 412 reviews
5 - Excellent 36%
Rating 4 - Good. 139 out of 412 reviews
4 - Good 34%
Rating 3 - Okay. 63 out of 412 reviews
3 - Okay 15%
Rating 2 - Poor. 30 out of 412 reviews
2 - Poor 7%
Rating 1 - Terrible. 32 out of 412 reviews
1 - Terrible 8%

3.9/5

Cleanliness

3.7/5

Staff & service

4.1/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant customer service ! 5 *****
Amazing service Noah the receptionist who help check us in was wonderfully polite and very helpful. Very polite and welcoming. Brilliant customer service. Great staff And helpful bell ppl too. All round 5 stars. Will be recommending this hotel to friends and family as well as colleagues.
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Excellent service and staff. In Sha Allah always recommended. Whenever I visit Mecca i preferre to stay at AL Marwa Rayhaan by Rotana.😊
Stayed 1 night in Feb 2020

2/5 Poor

Stayed 3 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room cleaning service. Friendly staff. Spoke english
Stayed 2 nights in Dec 2019

3/5 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2019