Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-May-2015
Cons: They should have complimentary breakfast
It was comfortable. The bed was comfortable. Clean and nice.
2 out of 5
by A verified travellerfrom San Francisco

Next to the Elevator

Posted 27-Apr-2015
Pros: The location was good, as it's close to Arden Mall.
Well what can I say....The hotel was sold out and try sleeping next to the elevator. Noisy all night long. I will not be returning to this hotel. I like the Hilton hotels, but not if you have a high number room at the end near the elevator you will suffer with noise. We did call down to the desk, but they couldn't help us. Also the TV had issues and the repair person did give us a free movie. Just a tough stay.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom St. Louis

Not great

Posted 20-Apr-2015
The resturant and resturant staff were AMAZING- the food was awesome and wait staff was great. We had to complain because we did not get our room cleaned at all the first over night there - they completely missed us. The front desk service was unfriendly and very unhelpful. The Bell service was nice.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hilton @ Sac.

Posted 30-Mar-2015
Pros: Room was nice the Bar was great and so is the lobby.
Cons: Air-conditioning/heater needs upgrade...
Location: Location was good.
Everything was great with the exception of the room heater was so loud .. it sounded like a train inside the room every time it's on. And the Parking charges was high for Sacramento. Other than that the hotel was great.
1 out of 5
by A verified travellerfrom seattle washington

Regrettable

Posted 26-Mar-2015
Pros: Nothing /my husband says the food.
Cons: Security/secure elevator after hours
Location: Area is questionable
Loud party next door/rap music loud dirty language our room was so full of cigarette smoke it hung in the air and you could see it in the dark.front desk continued to allow people to go up the elevator to the Fifth floor for hours when they new they had problems. I have never experienced any thing like it before.save your money and sleep on a bar room floor
3 out of 5
by A verified traveller

Not what we expected for the price

Posted 25-Mar-2015
- Average hotel amnesties. - Terrible view to some stone roof top :( - Small coffe maker which warmed the water not hot - no microwave - dirty, full of hair bath tub - no breakfast included - they gave us a break on $9 parking fee per day - every time we needed to get out of parking we had to call in for opening the gate even with the key they provided. Very very annoying - staff at front desk were nice and professional
3 out of 5
Recommended
for Everyone
by A verified travellerfrom san francisco

Half updated half old

Posted 15-Mar-2015
This hotel was fine. I paid 69$ for it on a deal with Expedia and I think that's all it's worth. It's in the middle of nowhere in Sacramento, they Nickle and dime you (9$ a day parking, $6 bottle of water, etc), and it's half updated but half old. The lobby looks nice and new.. But the carpets/doors/fitness center all need a rennovation.
3 out of 5
by A verified travellerfrom Hayward, CA

stay at Hilton Arden West

Posted 09-Mar-2015
Pros: see above
Cons: see above The parking could be improved by having a person taking tickets in and/or out. The kiosk ticket dispenser was confusing.
Location: There's a huge shopping mall nearby, but I didn't have time to go there.
The room I was assigned to was cramped, weird and totally unacceptable. I went back to the front desk and requested another room. They gave me one on the 2nd floor which was infinitely better. The staff were pleasant and friendly. I was surprised at the limited hours the restaurant was open. At least they served lunch in the lounge so it was okay. There was some kind of sports tournament being held nearby over the weekend. There were lots of families with kids of all ages. The problem was the noise level. Kids ran up and down the hallways outside our workshop room. It was distracting because we were working on meditation techniques. Kids also ran up and down the hallways quite late at night outside my room. I finally had to call the front desk to send security. Overall, I'd rate the experience in the medium range, not really what I expected from a Hilton hotel, but okay.
2 out of 5
by A verified travellerfrom Visalia, CA

My First & Only Stay

Posted 03-Mar-2015
Pros: The room itself, the hamburger at the hotel restaurant, the hotel staff.
Cons: The breakfast buffet needs improving. More importantly, if your room faces the freeway, don't expect a good night's sleep.
Location: The hotel is close to a freeway, and the sound will make you think you're trackside at the Indy 500.
The hotel staff and the quality of the room itself were great... so was the hamburger I had in the hotel restaurant.
3 out of 5
by A verified traveller

Hotel in the middle of industry area

Posted 26-Feb-2015
Hotel was clean, very noises, 3rd floor view is a roof, parking lot space are so small only good for a very small car,