Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Was absolutely lovely! Nice people very friendly.

Posted 28-Jul-2015
Will definitely be going back with my family lovely place beautiful hotel and very friendly.
3 out of 5
Recommended
for Everyone
by A verified traveller from bs41 9ez

Posted 26-Jul-2015
Toilets down stairs in reception were dirty hadn't need cleaned for some time
5 out of 5
Recommended
for Couples
by A verified traveller

Dejligt hotel med skøn beliggenhed

Posted 20-Jul-2015
Ikke prangende udefra, men meget smukt gammelt engelsk hotel indvendigt med virkelig gode moderne faciliteter. Vi havde et vidunderligt værelse med udsigt over vandet og fantastisk komfort. Meget god service overalt på hotellet.
4 out of 5
Recommended
for Families
by A verified traveller from Bournemouth

Great Position

Posted 18-Jul-2015
Pros: The room , and the hotel in general
Cons: The car parking
Location: The marina is 10 mins walk away but coming back it is up hill
Staff could not do enough to help. Have a room with a balcony as with the evening sun it remains so warm and the views across bay superb.Resturant is a lovely setting and the food is good.T The only down side there is no free parking and there is a charge per night.
4 out of 5
Recommended
for Everyone
by A verified traveller from Imperial Torquay

Posted 11-Jul-2015
One lift not working no air conditioning in rooms very warm coffee very poor. Some Windows looking to sea were damaged within dining area Staff pleasant
3 out of 5
Recommended
for Everyone
by A verified traveller from bridgend

Posted 05-Jul-2015
We booked a deluxe room, but found the room was a little tatty. Could do with being updated.
4 out of 5
Recommended
for Everyone
by A verified traveller from adelaide

Excellent views

Posted 04-Jul-2015
In its time this would have been a 5 star hotel. It's still up there with the best just a minor issue in my opinion let's it down. The rooms are spacious as is the wardrobe but the bathroom is extremely small, not a big issue, just a little disappointing
4 out of 5
by A verified traveller from yorkshire

Not a place to relax

Posted 04-Jul-2015
I would avoid if you want to relax, weddings and proms going on while I was there, with doors banging and wedding guest shouting and running up the corridor. Also couldn't have windows open as music blasting away till after midnight. Otherwise a very nice hotel, staff very good
5 out of 5
Recommended
for Everyone
by A verified traveller from M

Excellent location and fabulous views

Posted 04-Jul-2015
The Hotel is a character Hotel but in need or probably is begging for a facelift . Overall it is in a wonderful Reviara Town of Torquay
2 out of 5
by A verified traveller from Torquay, England

Disappointing

Posted 03-Jul-2015
I booked an overnight stay for my son & his girlfriend as a surprise for his 21st Birthday. I carefully chose the Imperial as a 4 star hotel with indoor pool & spa facilities. I booked a standard double but the room was disappointingly small with the bed up against the wall. They were very much looking forward to using the indoor pool & Jacuzzi but both these were closed. I paid nearly £100 for one night & expected better. I rang the hotel to complain & was told the Duty Manager was busy & I would be contacted by phone the following day to discuss the matter, as yet this has not happened.