Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lincolnshire

Nice hotel, good location.

Posted 11-Aug-2014
The hotel was in a very good location for walking into Torquay, lovely view over the bay, we did have a premium room with a sea view which I would recommend. Overall we enjoyed our stay and would go again, plenty of facilities, lovely breakfasts, restaurant, and bars. Only downside was the hotel could do with a tidy up here and there and the car park was a bit pricey at £7.00 a night. Overall though we were very happy.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chepstow

Shame about the windows

Posted 05-Aug-2014
Pros: Position
Cons: Windows to be able to open further
Location: Wonderful location with views across Tor Bay. Ten minutes walk from harbour, boat trips, shops and restaurants
We recently took my 5 year old granddaughter for a 3 night break. Lovely room but unfortunately the windows only opened a very small amount. Very uncomfortable at night. The pool and gardens were wonderful. Very disappointed in the children's club - very limited and most activities had to be paid for.
3 out of 5
by A verified traveller from Australia

Average and overpriced!!!

Posted 16-Jul-2014
Pros: View from restaurant.
Cons: Updating some room furniture as Lounge chairs etc looked worm and old.
View and breakfast were the only positives we liked. One night was long enough. Paid extra $$$ to be upgraded to the room with sea views that I believed I booked. Room looked like someone had been there previously - bed sat on, towel unfolded etc, no other room available apparently. Experienced poor plumbing (sink & toilet).
3 out of 5
by A verified traveller

Standard and disappointing

Posted 16-Jul-2014
Pros: as above
Cons: Renovate all the rooms, utilize the space in the public areas better. It could be a wonderful wonderful hotel if some money was spent on it.
The best thing about this hotel is the view overlooking the bay. If you don't have a sea facing room then it would be quite depressing. The room was very tired, floor tiles loose in the bathroom, balcony was filthy. Cleanliness of the room was ok. Residents having to pay £7 per night for parking is a bit of a cheek. It's not like the hotel is in the centre of town and being used by the public. On the whole, the housekeeping staff were very cheerful and polite. The bar staff (when you could find them) were very straight faced but the food in the bar was really good.
4 out of 5
Recommended
for Everyone
by Steve from London

Good value off-peak season break in Torbay.

Posted 29-Jun-2014
Pros: Good size rooms, swimming and spa facilities on site, good breakfast, nice bar with great views over Torbay. Free wireless internet.
Cons: Beginning to look a bit tired - needs a refresh to keep up with the times!
Location: Close to central Torquay, great Restaurants, attractions and day trips.
Hotel with a good location overlooking Torbay, with range of facilities on site.
4 out of 5
Recommended
for Everyone
by A verified traveller

Summer Holiday for 60 year old couple

Posted 28-Jun-2014
Pros: Stunning views from the balcony/room and even 7' Bed!
Cons: Food=Average. Shame (small) outdoor pool was only open at weekends (until the end of July) as we had a warm June week, and it would have been nice.
Location: 1 mile from Train Station. Local Ferry visits Paignton, Dartmouth & Brixham. Plenty Fish & Chip eateries.
Hotel is about an 8 minute walk up an incline. Well worth the extra money to get a sea facing room with a balcony. Stunning views over Torbay. Went by train and didn't need a car (for 6 nights) as we were able to enjoyed ferry trips for 3 days visiting nearby towns, Paignton, Brixham and Dartmouth, all 3 very different.
4 out of 5
Recommended
for Couples
by James & Theresa from Swindon

Posted 05-Jun-2014 on Hotels.com
A wonderful room and excellent view. The gardens standard of facilities and accomodation I could not fault. However, we ate in the restaurant and was allocated a time of 20.30 hours. We arrived on time but our table was not ready after a wait we were taken to a table although not fully laid. By the time we got to dessert service had got particularly with lots of focus on cleaning going on so we ordered our coffee & asked for the bill at the same time. After 2 apologies about the delay in getting the bill & still no coffee we were told it was coming from the bar so we said we would take it there. We had to wait again as no milk was in the bar so coffees were taken back to restaurant (in excess of half an hour wait). There was loud cleaning with bottles crashing in the back of the bar area and the barman proceeded to chat up the 2 waitresses in front of us for a good ten minutes. I felt that the staff were not intentionally providing a bad service rather that they were not being given the correct direction of what they should be doing and how to behave. I say this as I would still come to your hotel again and would recommend it to friends. However the incident did mean that we ate out the 2nd night which is a pity.
5 out of 5
Recommended
for Families
by Kay from Halifax

Posted 04-Jun-2014 on Hotels.com
very enjoyable
2 out of 5
by A verified traveller

UK Hotels have a lot to learn

Posted 02-Jun-2014
Arrived at 2.30. Rooom not available until after 3.00 p.m. Tried to order food after 10.00 p.m. and was told that the kitchen is closed. Typical!
5 out of 5
Recommended
for Families
by margaret from Bristol

a great all round hotel

Posted 30-May-2014 on Hotels.com
Enjoyed a comfy relaxing stay in a great friendly hotel. The only small gripe is checking in is a lengthly affair.