Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel.

Posted 05-Dec-2014
Room was neat, clean, and elegant. Overall decor was beautiful.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Devon

Nice Hotel

Posted 05-Dec-2014
Pros: The Views
Cons: It could be modernised
Location: It was near to Torquay, but far enough out to be away from the noise etc
Nice Hotel but a little tired, the room was comfortable, clean and warm. The furniture and fittings were older but of good quality. Bathroom good and water supply fine. Dinning Room had wonderful views across the bay, the breakfast was fine but I have had better. The reception and hall had been decorated well for Christmas and looked really lovely. Car parking was good but there was a charge
2 out of 5
by A verified traveller

Quiet out of season

Posted 05-Dec-2014
Pros: Nice view at breakfast
It's a pity a 4-star hotel out of season has to charge you £7 a night just to park your car.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Dorset, UK

A comfortable hotel with superb sea views.

Posted 27-Oct-2014
Pros: Possesses good oldie world charm.
Cons: Do not charge extra for parking.
Location: Only a short walk to the harbour and town centre.
We had an enjoyable three day break. Good facilities especially the indoor pool.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Hertfordshire

Wonderful position overlooking Torbay

Posted 14-Oct-2014
Pros: The wedding party we attended here was run well and most enjoyable. Love the views from the lounge over the bay. Nice swimming pool in the indoor spa.
Cons: The staff in reception could be more welcoming and enthusiastic. The decor needs updating, see above for that and other comments.
Location: Lovely spot on the edge of town overlooking the bay, ask for room with a sea view. We wandered around the harbour watching boats setting out on race.
A return visit after 53 years! I remembered a glamorous five star style hotel of my childhood visit, sadly she like me has signs of age. Just a little effort could return her splendour; I know it is now part of a different group, so perhaps the decor will be updated where necessary. But the staff were not particularly welcoming or helpful except for rare exceptions. No-one in the foyer to welcome guests, to help with cases or anything like that. Just a bored lad on reception to check you in on the computer. Come on Imperial Hotel staff, get your act together! It is still possible to sit and gaze at the wonderful Devon Riviera that is the bay. But if you want real style and five-star treatment you no longer find it here. There is a nice indoor spa, but you have to walk through miles of corridors to reach it... better to go out of hotel and in at the outside door. One helpful member of spa staff showed us a quick way back. Example of the tired datedness... there was a minibar in the room but no key to open it. When I asked I was told they are going to get a locksmith in as no one has any of the keys; the pot holding the teas and sugars had a lid for a different pot and did not fit; there are no shower hats or robes in bathrooms; the bedroom decor was circa 1990s and one chair's upholstery was worn through on the edge. And the queue to sign out for 11am on Sunday morning was at least 30 people long at once, two people only on desk.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Berkshire

Could do better

Posted 11-Oct-2014
Pros: Great views of the sea and Tor Bay. Dinner food was amazing.
Cons: People checking that the rooms are to a set standard. Person regularly checking the hot buffet at breakfast.
Location: Too many and varied for me to go into.
We found the room we had needed some work done on it. Bathroom door was so tight it was very hard to open if we closed it. The door handle worked the opposite way that most handles do. The extractor fan in bathroom did not appear to work. The tap controling water to bath or to the hand held shower unit was faulty and it went both ways if you did not force the tap to go to bath. There was a switch on the wall outside the bath room that had a light on it but no indication what it was used for. The net curtins in the window ended about 18 inches above the window sill. Looking at all the other windows ours was the only room that had this "feature". The first two mornings having been seated at breakfast we were told somone would take our beverage order. After 5-6 minutes with no order being taken we had to get our own coffee. The fried eggs at breakfast were like leather, the scrambled was dry and the mushrooms, all be it fresh, were also dry. No one appeared to be responsible for keeping an eye on the hot servery. All the above comments are made as we considered that this was classed as a 4 star hotel and these things were less than 3 star.
3 out of 5
by A verified travellerfrom bristol

Over priced in need of complete update

Posted 10-Oct-2014
Lovely views over sea , but hotel very shabby , in need of a lot of money spending on it to bring it up to date. Over priced 4 what u get would never go there again .
3 out of 5
Recommended
for Couples
by A verified travellerfrom Herne Bay

My stay at Imperial Hotel

Posted 07-Oct-2014
Pros: Lovely views from the front windows of the hotel
Cons: I noticed the cleanliness could be improved. Especially in the bar where I looked up and could see thick cobwebs all around the wall lights!
Location: Torquay is a very pretty town and there is a super sea front to explore. Good restaurants nearby and close to shops. Also very close to Paingnton.
Nice old fashioned hotel with good size bedrooms. When we arrived on the Thursday night there was a problem with very slow service in the Restaurant, some of the guests were complaining to staff that they had been waiting for their food for over an hour! However we were not too badly affected and the food we ordered was delicious!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom bath

Lovely hotel amazing views

Posted 05-Oct-2014
Pros: The vintage style and dining area and views from the rooms
Cons: Little refurbish as wallpaper a bit dog eared and worn
Location: The sea is on the floor step and has a range of amazing resturants
A lovely hotel but odd layout staff were amazing and we had a 2 bedroom room which was a pleasant surprise both with sea facing balconies would come back again
5 out of 5
Recommended
for Everyone
by A verified travellerfrom B

Nice comfy room and friendly staff

Posted 29-Sep-2014
Hotel location was good but there is quite a steep hill to climb from the harbour not for the unfit