Title: Plaza London Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Plaza London Hotel Travelers step out to explore the vibrant streets of East London before returning to a comfortable retreat with modern amenities and staff who know how to help. ## Photo gallery for Plaza London Hotel ![Exterior - Plaza London Hotel (London)](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/c5da8540.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Plaza London Hotel (London)](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/ded3db5f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room, Ensuite | Premium bedding, memory-foam beds, in-room safe, desk - Plaza London Hotel (London)](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/18d8d1e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Triple Room | Premium bedding, memory-foam beds, in-room safe, desk - Plaza London Hotel (London)](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/c1d611e6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Triple Room | Terrace/patio - Plaza London Hotel (London)](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/e0db2931.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Plaza London Hotel offers a convenient base in central London, near Victoria Park. Guests enjoy amenities like in-room WiFi, luggage storage, and dry cleaning. The helpful staff enhances visitors' stays. ## Reviews 5.6 ## Popular amenities - Free Wi-Fi - Air-conditioning - Breakfast available - Laundry room - Room service - Housekeeping £87 includes taxes & fees 14 Jan - 15 Jan ## Room options ### Check availability for these dates Tonight [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=4969048&PinnedHotelID=4969048&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=4969048&PinnedHotelID=4969048&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=4969048&PinnedHotelID=4969048&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=4969048&PinnedHotelID=4969048&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=4969048&PinnedHotelID=4969048&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=4969048&PinnedHotelID=4969048&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=4969048&PinnedHotelID=4969048&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=4969048&PinnedHotelID=4969048&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ### View all photos for Double Room, Ensuite ![Double Room, Ensuite | Premium bedding, memory-foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/f3bd4f4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Ensuite ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Private bathroom - 107 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Triple Room, Ensuite ![Premium bedding, memory-foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/44c2327e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room, Ensuite ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Private bathroom - 178 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Family Room, Private Bathroom ![Family Room, Private Bathroom | Premium bedding, memory-foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/47a17a9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Private Bathroom ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Detached private bathroom - 213 sq ft - Sleeps 6 - 3 Double Beds ### View all photos for Family Room, Ensuite ![Premium bedding, memory-foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/fdc6212d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Ensuite ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Private bathroom - 178 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Single Room, Ensuite ![Premium bedding, memory-foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/60d30420.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, Ensuite ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Private bathroom - 107 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Twin Room, 2 Single Beds, Ensuite ![Premium bedding, memory-foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/7ea4f55d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, 2 Single Beds, Ensuite ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Private bathroom - 107 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Superior Suite ![Superior Suite | Premium bedding, memory-foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/21075844.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Private bathroom - 178 sq ft - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Single Room (With Private External Bathroom) ![Single Room (With Private External Bathroom) | Premium bedding, memory-foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/1dca9727.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room (With Private External Bathroom) ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Detached private bathroom - 107 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Economy Double Room, Ensuite ![Economy Double Room, Ensuite | Premium bedding, memory-foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/cd0f7496.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room, Ensuite ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Private bathroom - 107 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Economy Quadruple Room ![Economy Quadruple Room | Premium bedding, memory-foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/34f6dc5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Quadruple Room ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Private bathroom - 215 sq ft - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Superior Triple Room ![Superior Triple Room | Terrace/patio](https://images.trvl-media.com/lodging/5000000/4970000/4969100/4969048/e0db2931.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Premium bedding Memory foam bed Microwave - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Plaza-London-Hotel.h4969048.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Plaza-London-Hotel.h4969048.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.52871%2C-0.04906&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JpFvnQvL6-nd3ket7EZZeU32YxQ=) 115A-117A Roman Road, Bethnal Green, London, England, E2 0QN #### What's nearby - Victoria Park \- 6 min walk \- 0.3 miles - Mile End Park \- 6 min walk \- 0.3 miles - Queen Mary, University of London \- 8 min walk \- 0.4 miles - London Fields \- 17 min walk \- 0.9 miles - Brick Lane \- 5 min drive \- 1.2 miles #### Getting around - Bethnal Green Underground Station - 6 min walk - London Cambridge Heath Station - 11 min walk - Heathrow Airport (LHR) - 88 min drive #### Restaurants - ‪The Approach Tavern - ‬8 min walk - ‪The Camel - ‬4 min walk - ‪The Full Monty Cafe - ‬2 min walk - ‪Angel & Crown - ‬4 min walk - ‪Gallery Cafe - ‬7 min walk ## About this property ### Plaza London Hotel Hotel near Victoria Park Located close to London Fields and London Stadium, Plaza London Hotel provides dry cleaning/laundry services. Guests can connect to free in-room WiFi. You'll also find perks such as: - English breakfast (surcharge), a round-trip airport shuttle (surcharge) and luggage storage - A 24-hour front desk, concierge services and tour/ticket information - ATM/banking services, a vending machine and smoke-free property Room features All guest rooms at Plaza London Hotel feature thoughtful touches, such as premium bedding and laptop-friendly workspaces, in addition to amenities, such as free WiFi and desk chairs. Other conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Communal kitchens with fridges and microwaves - 28-inch flat-screen TVs with Netflix, streaming services and digital channels - Wardrobes/cupboards, DVD players and heating ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/11000000/10640000/10633000/10632973/032c4009.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City View Hotel London Tower Hamlets - Free Wi-Fi - Laundry room - Housekeeping - 24/7 front desk 5.2 189 reviews £59 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=10632973&PinnedHotelID=10632973&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Single Room | Laptop workspace, soundproofing, free WiFi](https://images.trvl-media.com/lodging/108000000/107560000/107557300/107557293/1ad6ce86.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Inn Express Hotel Hackney - Free Wi-Fi - 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Washing machine - Free Wi-Fi 8.8 Excellent 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=116682698&PinnedHotelID=116682698&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Triple Room, Private Bathroom](https://images.trvl-media.com/lodging/30000000/29780000/29774400/29774370/e5490dc9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vilenza Hotel Tower Hamlets - Free Wi-Fi 8.0 Very good 337 reviews £63 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=29774370&PinnedHotelID=29774370&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) ### Food and drink - Daily English breakfast available 8:00 AM to 9:30 AM for a fee: GBP 13 for adults and GBP 8 for children ### Things to do - TV in common areas ### Family friendly - DVD player - In-room microwave - In-room refrigerator - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - Hardwood flooring in room - Tile flooring in room - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk ### More - Smoke-free property ## Room amenities ### Bedroom - Memory foam mattress - Premium bedding ### Bathroom - Towels provided ### Entertainment - 28-inch flat-screen TV with digital channels - DVD player - Netflix - Streaming services ### Food and drink - Electric kettle - Limited room service - Microwave - Refrigerator - Shared kitchen access - Tea bags/instant coffee ### More - Air conditioning - Desk - Desk chair - Electrical adapters - Heating - Iron/ironing board on request - Laptop workspace - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:30 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 10:30 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for English breakfast: from approximately GBP 13 for adults and from GBP 8 for children - Air conditioning fee: GBP 5 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as London Plaza Hotel Plaza London Plaza London Hotel Crowne Plaza Kensington Hotel London Crowne Plaza London Kensington England Plaza London Hotel England Plaza London Hotel Hotel Plaza London Hotel London Plaza London Hotel England Plaza London Hotel Hotel London ## Frequently asked questions ### Is Plaza London Hotel pet-friendly? ### How much does it cost to stay at Plaza London Hotel? ### What time is check-in at Plaza London Hotel? ### What time is check-out at Plaza London Hotel? ### Does Plaza London Hotel provide a shuttle to the airport? ### Where is Plaza London Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Plaza London Hotel Reviews 5.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.0 Cleanliness ### 5.8 Location ### 6.4 Staff & service ### 5.6 Eco-friendliness ### 5.2 Property conditions & facilities 10 - Excellent 27 8 - Good 63 6 - Okay 113 4 - Poor 74 2 - Terrible 61 ## Reviews ### 2/10 Terrible #### Verified traveller 5 Sept 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Don’t choose this place Terrible experience whith overpriced uncomfortable rooms and no Lifts in the hotel The stairs are very very narrow and made us exhausted to take our suitcases to the second floor. ##### Verified traveller Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Verified traveller 4 Apr 2025 Liked: Cleanliness Reasonably priced hotel in London. Basic but clean and friendly lady on reception. All good for what it is . ##### Verified traveller Stayed 1 night in Mar 2025 ### 6/10 Okay #### Judith Ann 24 May 2024 Staff was friendly, other guests were noisy ##### Judith Ann Stayed 3 nights in May 2024 ### 2/10 Terrible #### Jake Thomas 3 May 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay Not so good staff rude no ac no microwave no fridge. Dirty shower mould ![](https://a.travel-assets.com/ugc/hotel-reviews/75f0e285-f827-4868-8004-0eefb9647017-1746296150530.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e896f515-2ec3-403d-acf7-1ebf51a3c165-1746296150237.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/288b8bee-b222-4503-b6b7-95ca372e297b-1746296150449.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/df8dc5f7-58cc-4498-8856-1cd449c09e46-1746296150485.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jake Thomas Stayed 2 nights in May 2025 ### 8/10 Good #### Karen 4 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice cheap end basic hotel ,bed a bit limpy but did sleep all night. Very friendly staff ##### Karen Stayed 1 night in Jul 2022 ### 2/10 Terrible #### Jamie 13 May 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst place Iv ever been It was the worst hotel and customer service Iv ever experienced. I also left (by accident) microphones , power bank and hard drive at the hotel. And they’ve said it’s not there. So they’ve blatantly sold it. ##### Jamie Stayed 2 nights in May 2025 ### 2/10 Terrible #### Vanessa 10 Oct 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Give this hotel a miss. Horrible dirty and you can hear people talking and shouting very loudly in rooms next door. Felt very unsafe as a lone female. ##### Vanessa Stayed 1 night in Oct 2024 ### 6/10 Okay #### Colin 10 Jul 2023 Disliked: Cleanliness, room comfort Not the greatest room for what it cost. ##### Colin Stayed 1 night in Jul 2023 ### 2/10 Terrible #### dave 1 Jul 2024 Disliked: Cleanliness, amenities, property conditions & facilities Damp bathroom covered in mould - really smelly. ##### dave Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Joseph 11 Aug 2024 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Missed the mark Budget hotel, but was clean. Mattress uncomfortable though and no hot water, when reported to the staff no offer of a shower elsewhere, or partial refund, just told they’d investigate later. I think they probably knew but didn’t care. ##### Joseph Stayed 1 night in Aug 2024 ### 4/10 Poor #### Anna 18 Aug 2024 Liked: Staff & service Disliked: Property conditions & facilities, room comfort Our room for 3 adults was tiny and most of the furnishings were old and tatty, the headboard was completely ripped, 3 tea bags, 3 milk pods and no cups. Air con was £5 if you wanted it, night receptionist gave it us for free which was appreciated. The room served its purpose as we were literally only sleeping in it but I wouldn’t return ##### Anna Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Robert 29 Jul 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Room was small and overpriced. Window had no curtain. Bed and pillows very uncomfortable. Sink didn't drain. Not the large deluxe room advertised. ##### Robert Stayed 1 night in Jul 2024 ### 4/10 Poor #### Steven 15 Oct 2023 Disliked: Cleanliness, staff & service, property conditions & facilities No cups for tea or coffee ##### Steven Stayed 2 nights in Oct 2023 ### 2/10 Terrible #### Verified traveller 21 Nov 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awful Tiny room, only a couple of inches longer than my arm reach. Barely any room to move. No desk or table to work on. Hair & dirt in the shower basin. Hair & some marks in the bed. Bedding clearly not fresh - smelled and felt like it had been slept in several times. Noisy throughout the night - very thin walls. ##### Verified traveller Stayed 1 night in Nov 2024 ### 6/10 Okay #### Verified traveller 13 Jul 2025 Liked: Staff & service Disliked: Cleanliness The desk staff were very friendly and helpful. We cannot say enough good about how wonderful they were. Coming from the U.S., we may have made some assumptions and had unrealistic expectations of a hotel in London. The room was smaller than we are used to. We expected a room with 2 twin beds and a full size bed to have space between each bed; the twin beds were pushed together with only a small space between the full bed and twin. Although there was a cubbie/shelf area with a hanger bar, there was no closet or dresser to unpack into. We assumed that there would be wash cloths in addition to the towels provided. The towels were only changed once in our 6 night stay. Although we did not bring this to the attention of the staff, our daughter slept on top of the covers and used an airplane sleep pillow as the sheets on her bed had a stain on them or were dirty. The website indicated that the hotel has a/c. Upon check-in we were told that there is normally a daily fee for a/c; however, this fee was waived because they were having a heatwave during our stay. The hotel was conveniently located about a 10 minute to the tube station which was necessary as the location was far from London tourist areas. ##### Verified traveller Stayed 6 nights in Jul 2025 ### 2/10 Terrible #### PABLO 1 Jul 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Travelers be aware that this is not 3 stars hotel Worse hotel experience in my life, regardless of my status of a Hotels.com GOLD MEMBER. My family of five was accommodated in a so-called "ground level" room (never disclosed in my hotels.com reservation). It was a BASEMENT, with tiny stairs access (see the pictures) with no ventilation, no window and mold smell presence that my asthmatic son started coughing immediately. The bathroom was outside the room, next to the stairs. The front desk could not change us to a livable room, that didn't represent a health risk issue, so we decided to leave and look for another hotel. After asking for a full refund to Adam, the manager, the response was that it was "disclosed" that our room was "ground level" and it was our option to leave (?!) offering me a 50% reimbursement (?!). The health risk in this place due to mold presence should be reviewed by the London Health Department, to which I will place a complaint. To date, I have not received my refund. Very frustrated to arrive to this hostel-like place and had to spend extra money to find another place to stay in the middle of our first time experience in London. Hotels.com never reached out to me either, regardless my multiple attempts to get help. ![Small stairs to walk down to the basement.](https://a.travel-assets.com/ugc/hotel-reviews/0F41EF1B6DE9A8CA70776367EAEE5020B241CFEF1688222997464.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room with no windows, no ventilation and mold smell presence. ](https://a.travel-assets.com/ugc/hotel-reviews/81683A6D6254E6963431B8A08CF848FC0377B7091688223003330.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Bathroom outside the room.](https://a.travel-assets.com/ugc/hotel-reviews/DB371FFA4DCB286F5AD5C4D9848F5B3150296AF81688223411809.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### PABLO Stayed 4 nights in Jun 2023 ### 4/10 Poor #### gert rye 25 Sept 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort Et værelse uden vinduer - og en lugt af kunstig rengøring - frisk luft spay ##### gert rye Stayed 1 night in Sep 2025 ### 6/10 Okay #### Verified traveller 11 Dec 2024 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### A roof over your head Cheap and cheerful, you get what you pay for. The hot and cold taps on the shower were swapped around. The mattress and pillows were too hard for my liking. ##### Verified traveller Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Fanni 20 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nagyon kedves személyzet. ##### Fanni Stayed 3 nights in Nov 2024 ### 4/10 Poor #### Hanne 5 Oct 2022 Disliked: Cleanliness, property conditions & facilities, room comfort #### For nedslidt Man kan sove der , men absolut ikke anbefalelsesværdigt. Er for nedslidt og værelserne er meget trange og små . Ingen mulighed for at pakke sin kuffert ud . Kan kun være 1 person ad gangen der står op ##### Hanne Stayed 5 nights in Sep 2022 ### 10/10 Excellent #### Nicholas 11 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Great Hotel I will return ##### Nicholas Stayed 7 nights in Dec 2021 ### 8/10 Good #### Ian 31 Oct 2021 Liked: Cleanliness, property conditions & facilities, room comfort Comfortable and clean for an overnight stay. Although a kettle in room, no cup tea coffee or milk was the only negative. ##### Ian Stayed 1 night in Oct 2021 ### 4/10 Poor #### Verified traveller 17 Oct 2021 Disliked: Cleanliness, property conditions & facilities, room comfort #### Disappointing Very small room, obviously converted store cupboard , no window, no room for one let one alone 2 people to get changed, had to climb on the bed to hang clothes up..Very claustrophobic, stuffy and hot, humming, vibrating noise throughout the night that sounded like an industrial fridge going off, receptionist on the front was very nice and apologetic but i am afraid there is very little to recommend this hotel ##### Verified traveller Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Evan 11 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and well priced budget hotel I found this hotel very clean with friendly staff. It seems as though the rooms have been recently renovated. ##### Evan Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Evelyn 8 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A great stay! My stay was great. I stayed in the hotel for 5days. The receptionists were all very friendly and showed good interpersonal skills. One of the female receptionist especially always had a genuine smile on her face when talking to me which was heartwarming. On the day of my check out, this same female receptionists was very kind and helpful in helping me move my luggage and suggesting the best way to get to my taxi. As someone whose family has once owned a hotel, based on the qualities of the receptionists, I believe this hotel is a great place to stay especially for those who are new to London as customer care often determines whether a guest will enjoy their stay in a hotel or not. Cleanliness of the room was pleasing. I will definitely book again with this hotel if need be! ##### Evelyn Stayed 5 nights in Oct 2021 ## Expedia's Latest Trends ### Hotels > [ARK Canary Wharf](https://www.expedia.co.uk/London-Hotels-The-Collective-Canary-Wharf.h36660267.Hotel-Information) > > [Shangri-La The Shard, London](https://www.expedia.co.uk/London-Hotels-Shangri-La-The-Shard.h8035714.Hotel-Information) > > [Hilton London Olympia](https://www.expedia.co.uk/London-Hotels-Hilton-London-Olympia.h26035.Hotel-Information) > > [The Savoy](https://www.expedia.co.uk/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [Royal National Hotel](https://www.expedia.co.uk/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [DoubleTree by Hilton Hotel London -Tower of London](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-Hotel-London-Tower-Of-London.h3977996.Hotel-Information) > > [Millennium Hotel and Conference Centre Gloucester London](https://www.expedia.co.uk/London-Hotels-Millennium-Gloucester-Hotel-London-Kensington.h523228.Hotel-Information) > > [Hilton London Paddington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Paddington.h598182.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [The Cumberland, London](https://www.expedia.co.uk/London-Hotels-The-Cumberland.h21659.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.co.uk/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [St. Pancras London, Autograph Collection ®](https://www.expedia.co.uk/London-Hotels-St-Pancras-Renaissance-Hotel-London.h3907784.Hotel-Information) > > [Travelodge London Covent Garden](https://www.expedia.co.uk/London-Hotels-Travelodge-London-Covent-Garden.h23389.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.co.uk/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Corinthia London](https://www.expedia.co.uk/London-Hotels-Corinthia-London.h3849185.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.co.uk/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.co.uk/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [London Hilton on Park Lane](https://www.expedia.co.uk/London-Hotels-London-Hilton-On-Park-Lane.h26769.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.co.uk/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.co.uk/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [InterContinental London - The O2 by IHG](https://www.expedia.co.uk/London-Hotels-InterContinental-London-The-O2.h11518997.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.co.uk/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Leonardo Royal London St Paul’s](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-St-Pauls.h1457972.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.co.uk/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [Leonardo Royal London Tower Bridge](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-Tower-Bridge.h4190769.Hotel-Information) ---