Hotel was lovely, clean and very central. However, staff were very unsure about certain queries e.g. Parking. Could not tell us before hand the rate for parking. Just gave us a "guess". When we were leaving they told us we didn't need the ticket stamped, that we were to just say that we had stayed at The Mercantile. This was not correct and resulted in us not getting any discount off parking and had to pay the full price as we did not have time to return to the hotel to get it stamped. Also, there is no chance of checking in before 3pm. Even if rooms are ready.
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