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Riviera Maya Hotel Guide - Chac Mol hotels in Riviera Maya, Mexico.

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Riviera Maya

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Grand Sirenis Riviera Maya All Inclusive - Akumal Hotels
Rating: 4.0 Stars
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Grand Sirenis Riviera Maya All Inclusive

Zona Costera K256, Akumal - Map
 
 
"Huge compound; lots to do. Friendly staff"
After driving an hour 1/2 in the rain to get to the hotel, we were greeted at the lobby only to be told we needed to go to the other side reception bec we booked thru Expedia 😒. Check in was a bit chaotic and disorganized. We were then told about all the extra fees to be automatically charged if we ever, even accidentally, use the wifi service, and if we do not return all the room and towel cards originally issued to us. Okay, fine. Then we were taken to our room. First impression: it'd work! Its ground floor-ideal when you have a little one. Inside its roomy and seemed clean but lots of not so obvious filth! One of them, we used the ice bucket to get some ice, the next morning when the ice melted, all kinds of dirt or sorts of sediments collected at the bottom! Gross! Drawers were dirty as well, we opted to leave our clothes in suitcases. Our unit is also next to the utility room and stairs, VERY NOISY! Beds can use some updating, sunken in the middle and hard! Fan in the bathroom never worked the entire time we were there despite repeated request for service, so we just gave up. On the positive, the units are roomy, plenty of room for my little one to move and even ran around. After a day or so the cleanliness of the room improved and towels were well supplied. Staff try their best and were all very friendly; I'd rate them 5 except the ck in reception. Pools were clean, Food & drinks were so so, surrounding area is great, lots of walking.
Traveller from Southern California
The sparkling new Grand Sirenis Riviera Maya is destined to be one of the most sought after All inclusive resorts in the …More
Grand Sirenis Mayan Beach Hotel & Spa - All Inclusive - Akumal Hotels
Rating: 4.0 Stars
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Grand Sirenis Mayan Beach Hotel & Spa - All Inclusive

Ctra. Federal Cancún-Túlum km 256.3, Akumal - Map
 
 
"Awesome service!"
Staff were very friendly, room and facilities were very clean. Animation team was great, they had fun pool games, also games for kids and night shows were of very good quality, we were never bored. Did a couple of excursions from the hotel, they were on time, buses and staff were nice. Ice cream shop was so good, and Mexican restaurant was the best we had out of all the different restaurants included. Make sure you make your reservations when you arrive. I must say the beach was not the best around this time of the year because of all the rain, as well as the Mosquitos (bring your own repellent and water shoes), food selection was good also, many places to eat around the facilities but in some places we saw many flies. This is happening in all Riviera Maya they said due to the rain they have had. Also, lazy river was not fun, tubes are too small and river too narrow.
Traveller from USA
Grand Palladium White Sand Resort & Spa All Inclusive - Kantenah Hotels
Rating: 4.0 Stars
£262
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Grand Palladium White Sand Resort & Spa All Inclusive

Carr Federal Chetumal - Puerto Juarez, Kantenah - Map
 
 
"Big resort good for family with young children"
We had a great time at Grand Palladium White Sands. We travelled with an infant and a toddler. We stayed in White Sands villa 52 which is right by the train stops to go to different lobbies. Walking to both lobbies are also not bad even with the kids. We spent most of our time at the beach close to Colonial because it's more accessible from the buffet restaurants compared to the beach close to White Sands. The beach at Colonial is not rocky. We snorkeled at the White Sands beach but did not see that many fish. We really enjoyed swimming at the Colonial, clean water and little waves even on a red flag day. Rooms: junior suites are big, clean and new, 2 doubles and 1 sofa bed, great for families. Towel art was great. We got one room on the bottom floor and one on the top floor. The bottom floor is great because of the strollers, but there were a lot of mosquito hanging out at the door so we had to get in and out quickly and still got mosquito in the room at night. Service: mini bar did not get refilled when we checked in, there were opened bottles. Called the housekeeper and got promised that it will be refilled but it never did. Got room serviced the next day, and still no refill even though we left tip. We eventually wrote a note and it was refilled when the room was serviced again. Staff: friendly and nice. Activities were fun and great because of the staff. Food: very good compared to other all inclusive we've been to.
A Traveller
The Royal Suites Yucatan - Adults Only - All Inclusive - Kantenah Hotels
Rating: 4.5 Stars
£344
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The Royal Suites Yucatan - Adults Only - All Inclusive

Ctra Chetumal-Puerto Juarez Km, 256-100, Kantenah - Map
 
 
"Nice adult-exclusive hotel with large rooms"
We did not know that Royal Suites is one small little hotel within the large Palladium compound. We initially booked this place because we thought it would be right off the beach, but we actually needed to walk quite a bit, or take the shuttle. Finding the Royal Suites lobby in itself was difficult since there was a lack of signs of where Royal Suites is located, but we eventually found it nestled deep north of the compound. The beach here was filled with seaweed, making it difficult to get into ocean. Snorkeling here was really blah, have to go elsewhere. The rooms were large and there was even a hot tub in it. We loved the idea of a private hot tub, but ended up only using it once. The room was clean and spacious, and enjoyed it. You can go to any of the restaurants within the Palladium compound. We tried Brazilian BBQ, mediterranean food, Japanese teppanyaki, and the steak house. All the food there was pretty mediocre, our least favorite being the steak house (steaks were very tough and chewy), and our favorite being Mare Nostrum (mediterranean). You can make reservations, and we barely had any wait going in with reservations. Service is hit or miss here. We encountered some who were really awesome and accommodating, some who were just terrible, but most of them were average. Most of them really had a hard time understanding English, but with my limited Spanish, we survived. I probably wouldn't come back here, unless there's a super awesome special.
Traveller from Fremont, CA
The Royal Suites Yucatan is an exclusive section within the facilities of the Grand Palladium Riviera Maya Complex Resorts …More
Grand Palladium Riviera Resort & Spa All Inclusive - Kantenah Hotels
Rating: 4.0 Stars
£255
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Grand Palladium Riviera Resort & Spa All Inclusive

Caretera Chetumal-Puerto Juarez, Kantenah - Map
 
 
"Great hotel with great beach"
Hotel was excellent. Grounds are lush and clean with great walking paths. Room was large and clean. Good entertainment with theater shows and live music in lobbies. Meals were good with plenty of variety and locations. Setbacks: 1) property is large so need to use the transportation within the property at times. The wait is too long so can be frustrating. 2) Not enough wait staff to provide drinks at pools nor at the beach. In fact, never had anyone come by while we were at the beach at The Colonia. Long wait at bar. 3) Although most staff were friendly, there were a few that had an attitude which bordered on rudeness.
Traveller from Texas
Grand Palladium Kantenah Resort & Spa All Inclusive - Kantenah Hotels
Rating: 4.5 Stars
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Grand Palladium Kantenah Resort & Spa All Inclusive

Carretera Chetumal, Kantenah - Map
 
 
"Wonderful resort with lovely landscaping and beach"
We had a fantastic time at the GP Kantenah and highly recommend it for a fun and relaxing family vacation. The resort was beautiful and we loved the jungle setting and the natural beauty surrounding the entire resort. The beach was really nice even though there were a few days we experienced more seaweed than normal (the resort tried really hard to clean it up). There pools were also really nice with plenty of lounge chairs to choose from. There were so many activities for all ages and our children were never bored (18 & 14 year old boys). The buffets were decent but would have been better with a bit more variety of foods. The ala carte restaurants were great except for the Italian restaurant (not recommended). I highly recommend the spa, it was totally worth the extra charge of $10 per day! Overall, we had a fantastic time and loved the resort! The staff also was really friendly and they work so hard and deserve a tip. The only time we had a bad customer service experience was with the front reception desk when I asked for directions to the salt water pool and a map. The employee was not helpful at all and told me they ran out of maps when I could see someone checking in and handed a resort map- really how can they run out! But I wouldn't hold that one experience against our overall experience. One other suggestion I have is that GP should allow all guest access to a computer with printer in order to check in for their flight and print boarding passes.
Traveller from Milpitas,CA
Grand Palladium Colonial Resort & Spa All Inclusive - Kantenah Hotels
Rating: 4.0 Stars
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Grand Palladium Colonial Resort & Spa All Inclusive

Carretera Chetumal-Puerto Juarez, Kantenah - Map
 
 
"All Exc. Must get use to vast size.Very Fair price"
7th time. Always enjoyed relaxed experience. Staff are all excellent and fun to be around. Clean safe facilities. Beach and pools are great!
Traveller from Hollywood FL
The Royal Suites Yucatán is an exclusive section within the facilities of the Grand Palladium Mayan Riviera Complex Resorts …More
Hotel Akumal Caribe - Akumal Hotels
Rating: 3.0 Stars
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Hotel Akumal Caribe

Hwy 307, KM 104, Akumal - Map
 
 
"Our ocean side opened right on the beach and the p"
Great relaxing time for families or couples. No TV, but internet. Great to be away without problems of the world.
Traveller from South Carolina
Las Villas Akumal - Akumal Hotels
Rating: 4.0 Stars
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Las Villas Akumal

Carretera Cacun-Tulum Mz 11 K104 Lote 1, Akumal - Map
 
 
"¡Villas Fantasticas!"
Las Villlas Akumal was terrific. My family and I stayed there for a week and we had a wonderful time. The pool was terrific for our children, the beach was literally 20 steps away, the staff was helpful and friendly, happy hour was a treat, and the grounds were beautiful. The daily continental breakfast got old after a while, but you could always order off of the menu if you wanted to pay for extra, like eggs. One thing we loved most about Las Villas Akumal was the location. If you are not looking to be surrounded by crowds and a party atomosphere, it is the place to be. It is a 15-20 minute walk along the beach to the town of Akumal, which has its share of tourists and resorts. You can take a short walk to the madness and then return to your secluded villa for peace, quiet, and relaxation. It has a small family feel instead of a large all-inclusive resort vibe. I highly recommend Las Villas Akumal.
Traveller from Texas
It all started as a dream - Las Villas Akumal- first existed in the imagination of its creator architect Nicolas Hadjopulos- …More
Grand Oasis Tulum - All Inclusive - Akumal Hotels
Rating: 3.5 Stars
£315
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Grand Oasis Tulum - All Inclusive

251 Carretera Chetumal, Akumal - Map
 
 
"Awesome hotel "
Everything was great! Our room was amazing wirh a beautiful view of the ocean.
Traveller from USA

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    From 68,143 Reviews