East Side Luxury Holidays

⭐⭐⭐⭐ Great Value, Comfortable Beds & Convenient Location We stayed at the Shelburne Sonesta from Aug 28–Sept 1 in a double queen room with a kitchenette. Overall, we had a great stay and felt it was well worth the price. Check-in was quick and easy, and our room was clean and spacious. The sheets were soft and the beds were VERY comfortable after long days exploring New York. A fun bonus was choosing two treats from the hotel’s snack stash each night, including chips, Gatorade, pop, water, juice and cookies. It was a simple perk, but we really enjoyed it! The location was convenient, with the subway nearby, easy Uber access and taxis generally available out front. Many main attractions were also within walking distance. The attached restaurant offers room service, but we ate there instead and enjoyed fries, wings and drinks. Everything was great, and the hotel staff were very helpful throughout our stay. A couple of things to note: the TV didn’t support streaming apps, so we were limited to regular cable. The phone in our room also didn’t work properly, meaning we had to call the front desk using speakerphone. The room was clean overall, though it didn’t feel deeply cleaned. A little more attention to detail would have helped, but it didn’t affect our stay. Overall, we enjoyed the comfortable beds, convenient location, helpful staff and kitchenette. For the price, it was definitely worth it, and we would stay again.

This was easily one of the most disgusting and unacceptable hotel experiences I’ve ever had. The property looked NOTHING like the photos advertised on Expedia. My room had patched, filthy carpet, what appeared to be urine and feces stains, hair in the bathtub, feces on the toilet, dirty tile, and an unbearable odor. The elevators were also filthy and smelled terrible. I immediately contacted the front desk and requested a refund because I could not stay in these conditions. The employee actually LAUGHED at me, refused my refund, and offered nothing except another room. After seeing the condition of this property, moving rooms was not an acceptable solution. I asked for management and was unbelievably told they “don’t have managers” and that there was nobody above him I could speak with. I was forced to leave and pay for another hotel. I also have asthma and underlying health concerns, making these unsanitary conditions even more unacceptable. Expedia has directed me to the hotel for my refund, and I expect management to contact me immediately and resolve this. If Eurostars continues refusing to address this, I will escalate this through Expedia, my payment provider, corporate management, and the appropriate consumer and health agencies. I have documentation of the room’s condition and am fully prepared to pursue this until it is properly resolved. I am requesting a FULL REFUND. Management needs to contact me.

The pool and Turkish bath are a real treat. This was a nice staycation for myself.

⭐⭐⭐⭐ Great Value, Comfortable Beds & Convenient Location We stayed at the Shelburne Sonesta from Aug 28–Sept 1 in a double queen room with a kitchenette. Overall, we had a great stay and felt it was well worth the price. Check-in was quick and easy, and our room was clean and spacious. The sheets were soft and the beds were VERY comfortable after long days exploring New York. A fun bonus was choosing two treats from the hotel’s snack stash each night, including chips, Gatorade, pop, water, juice and cookies. It was a simple perk, but we really enjoyed it! The location was convenient, with the subway nearby, easy Uber access and taxis generally available out front. Many main attractions were also within walking distance. The attached restaurant offers room service, but we ate there instead and enjoyed fries, wings and drinks. Everything was great, and the hotel staff were very helpful throughout our stay. A couple of things to note: the TV didn’t support streaming apps, so we were limited to regular cable. The phone in our room also didn’t work properly, meaning we had to call the front desk using speakerphone. The room was clean overall, though it didn’t feel deeply cleaned. A little more attention to detail would have helped, but it didn’t affect our stay. Overall, we enjoyed the comfortable beds, convenient location, helpful staff and kitchenette. For the price, it was definitely worth it, and we would stay again.

Room was clean, and very quiet. The highlight of the trip was the staff - front desk, doormen and maintenance were always friendly and welcoming, especially with our daughter. Wonderful stay.

This was easily one of the most disgusting and unacceptable hotel experiences I’ve ever had. The property looked NOTHING like the photos advertised on Expedia. My room had patched, filthy carpet, what appeared to be urine and feces stains, hair in the bathtub, feces on the toilet, dirty tile, and an unbearable odor. The elevators were also filthy and smelled terrible. I immediately contacted the front desk and requested a refund because I could not stay in these conditions. The employee actually LAUGHED at me, refused my refund, and offered nothing except another room. After seeing the condition of this property, moving rooms was not an acceptable solution. I asked for management and was unbelievably told they “don’t have managers” and that there was nobody above him I could speak with. I was forced to leave and pay for another hotel. I also have asthma and underlying health concerns, making these unsanitary conditions even more unacceptable. Expedia has directed me to the hotel for my refund, and I expect management to contact me immediately and resolve this. If Eurostars continues refusing to address this, I will escalate this through Expedia, my payment provider, corporate management, and the appropriate consumer and health agencies. I have documentation of the room’s condition and am fully prepared to pursue this until it is properly resolved. I am requesting a FULL REFUND. Management needs to contact me.

Beautiful “boutique “ hotel in great location. We love staying there whenever we come to visit nyc. Fair sized clean rooms. Excellent staff very friendly and helpful. Love the continental breakfast every morning.