Altos de Chavon Village Luxury Holidays

Everything was perfect

El servicio al cliente de parte del personal, todos muy amables

I should have believed the reviews I read about Royalton. This was my second visit to the DR. I stayed at a different resort previously; it was booked this time, so I had to choose another resort. Royalton had a few plus sides; the entertainment and pool areas are awesome. All of the bar and swim-up bar staff were excellent; kudos to Gary at the infinity pool bar; he is AWESOME! The daily activities they have at the pools to evening shows and dance parties are entertaining for all ages. I would recommend this resort if you are traveling with teens. The rooms can use an update; there was blatantly missing art above our headboard, light was out in one of our mirrors. Food is not good at all! On top of the food not being great, the service was even worse, especially at the buffet. Some days there weren't even plates available to get food. Silverware and beverages were hard to get; you basically have to go find your own waiter to ask for these. No one ever comes to your table and asks. The Rio Brazilian steakhouse is a joke; you get 1 piece of Chicken and beef, and then you are basically rushed out of the restaurant. Hibachi restaurant was good, but overall, their food is VERY salty. Read the reviews; they are pretty accurate and Diamond Club is NOT worth it! Happy Travels!

WARNING! My Elite stay was not elite to say the least. Elite got me nothing but disappointment. We experienced several issues that should have been addressed or guest informed before arriving. Fixing the issues was the hotel offering comps I was already entitled to as an Elite guest. They have no cable TV on the adult side. The hot tub in the room did not initially work, they tried to fix it by stuffing a washcloth in the stopper. They ration out washclothes, you have to literally beg to get clean ones. You have to ask for your snacks to be replenished. The exhaust fan cover fell from the ceiling, was never fixed or addressed. THEY HAVE ROACHES in the rooms, although the cleaning staff does a great job of cleaning the rooms daily. And lastly the elevators has many issues, elevators go up but won't go down in the building my room was located. Butler service sucked! The workers drank more alcohol then we did as guest.