High Black Forest Luxury Holidays

The bed i n my room is old, I can feel laying on spring, although they later put a topper on it. I was not able to get good sleep , because I cant sleep when its hot. The AC is not central and barely working, its more like a fan. I told the lady at the front dest, she said she will send someone to look at it but never did. I also did not appreciate the defensiveness when I complained about the bed, phone not working and AC is not working, The lady made a statement "no one has complained before." That was a tad rude. Restaurant staff are very friendly and helpful. Food is decent.

The Hotel is very unique and offers an extraordinary experience, unlike any hotel we have ever stayed at. The staff trip over themselves to help you and were incredibly helpful in guiding us around the area. The room comes with a bus pass that helps you get around the valley at no additional cost. We ate at all of their different theme restaurants and had wonderful experiences at all of them. The buffet in the morning is traditional european but still offers much more. Although we were a party of 8 with two younger kids, the staff always accommodated us and quickly made friends with the kids, making them feel at home. The owners were always out milling around checking to make sure everything was fine and making you feel appreciated. The hotel was right next to shopping and other restaurants and just a short hike to world-class hiking trails. Although we live near the Rocky Mountains in Colorado, the scenery near the area and nearby St. Moritz was just incredible. The spa and pool were also a wonderful experience and the kids had a great time swimming! If I had to complain, it was that the elevator was small, although not unexpected in an older building. Despite that, the building was charming and beautifully maintained. We would not hesitate to go back again!

Staff were really friendly and helpful. Beautiful setting.

We have stayed at the Chedi several times and it's consistently fantastic! The interior design is beautiful, the food is amazing (already the breakfast alone is worth the trip!), the staff is wonderful and the Spa/Gym/Hydrotherapy/ Saunas/ColdPlunge area is simply the best I have ever experienced!!!!

Perfect location for walking everywhere in old town and it was a decent size for our family of 2 adults and 2 older teens. The main reason we loved it was nice cold AC for these Texans during a very hot heat wave (100+ F). Good to cool off at night after dripping with sweat all day.

The bed i n my room is old, I can feel laying on spring, although they later put a topper on it. I was not able to get good sleep , because I cant sleep when its hot. The AC is not central and barely working, its more like a fan. I told the lady at the front dest, she said she will send someone to look at it but never did. I also did not appreciate the defensiveness when I complained about the bed, phone not working and AC is not working, The lady made a statement "no one has complained before." That was a tad rude. Restaurant staff are very friendly and helpful. Food is decent.

Amazing property perfectly located. Very helpful and welcoming staff. Definitely worthy of the Forbes Travel Guide 5-star.

Staff were really friendly and helpful. Beautiful setting.

Great stay. Clean. Great location. Would stay here again.

A very nice place, clean, simple room, everywhere well maintained, friendly helpful staff. Nice garden to have breakfast in and the hotel is in a good location, just outside the city centre (which means it's quiet in the evenings) but only 5-10 minutes' walk from the centre (depending how fast you walk). The location also affects the price, which was very reasonable. The only thing we would have liked to have - in view of the unusually high temperatures - was AC but other than that, wonderful!