Middlesex County Luxury Holidays

Unfortunately, this stay fell short of what we expected, especially when it came to cleanliness and service. From the beginning, there were several issues. The bathtub and sink were not properly cleaned, which immediately affected our impression of the room. I had also called ahead and asked whether the room could be decorated for our arrival. I was told they could provide complimentary decorations, but nothing was done. Service throughout the stay was extremely slow. We requested towels and sheets, waited about an hour, and eventually left the room. When we returned, someone had entered the suite while we were gone and left only the sheets, with no towels. When we requested towels again, it took approximately three hours for them to arrive. We also called room service and it never came at all. That was probably the most frustrating part. When you’re staying at a resort and paying for these services and amenities, you shouldn’t have to repeatedly call or wait hours for basic requests. Another inconvenience was the strict dress requirements for several of the restaurants. At a Jamaican resort where guests are spending much of their day around the beach and pool, requiring guests to be fully dressed for multiple restaurants felt unnecessarily restrictive and made dining less convenient. There were aspects of the property we enjoyed, which is why I wouldn’t rate the experience a complete failure, but there were simply too many service and cleanliness issues.

Love the property and staff. Dining experiences were a nice surprise. Beach was a short walk and perfect. Fumigating with pesticides in the afternoon was a little unsettling. Overall a wonderful experience and hope to return some day

We had a wonderful stay at this hotel. The facilities and amenities were first class, and the hotel itself is absolutely amazing, with lots of beautiful areas to relax and enjoy, including its own lovely pool. The food was also excellent and really added to the overall experience. We also used the spa services. The massage was fantastic and very relaxing, and I was extremely pleased with that treatment. Unfortunately, the manicure and pedicure were a completely different experience. The quality was well below the standard I would expect from a hotel of this quality, and the finished result was very disappointing. I eventually received a refund, which I appreciated. Overall, this is a fantastic hotel with beautiful facilities, great food, a lovely atmosphere, and excellent spa massage services. My only disappointment was the manicure and pedicure, which I hope the hotel will address so that the spa can match the high standard of the rest of the property. I would happily return.

Unfortunately, this stay fell short of what we expected, especially when it came to cleanliness and service. From the beginning, there were several issues. The bathtub and sink were not properly cleaned, which immediately affected our impression of the room. I had also called ahead and asked whether the room could be decorated for our arrival. I was told they could provide complimentary decorations, but nothing was done. Service throughout the stay was extremely slow. We requested towels and sheets, waited about an hour, and eventually left the room. When we returned, someone had entered the suite while we were gone and left only the sheets, with no towels. When we requested towels again, it took approximately three hours for them to arrive. We also called room service and it never came at all. That was probably the most frustrating part. When you’re staying at a resort and paying for these services and amenities, you shouldn’t have to repeatedly call or wait hours for basic requests. Another inconvenience was the strict dress requirements for several of the restaurants. At a Jamaican resort where guests are spending much of their day around the beach and pool, requiring guests to be fully dressed for multiple restaurants felt unnecessarily restrictive and made dining less convenient. There were aspects of the property we enjoyed, which is why I wouldn’t rate the experience a complete failure, but there were simply too many service and cleanliness issues.

We had a wonderful stay at this hotel. The facilities and amenities were first class, and the hotel itself is absolutely amazing, with lots of beautiful areas to relax and enjoy, including its own lovely pool. The food was also excellent and really added to the overall experience. We also used the spa services. The massage was fantastic and very relaxing, and I was extremely pleased with that treatment. Unfortunately, the manicure and pedicure were a completely different experience. The quality was well below the standard I would expect from a hotel of this quality, and the finished result was very disappointing. I eventually received a refund, which I appreciated. Overall, this is a fantastic hotel with beautiful facilities, great food, a lovely atmosphere, and excellent spa massage services. My only disappointment was the manicure and pedicure, which I hope the hotel will address so that the spa can match the high standard of the rest of the property. I would happily return.