Samae San Island Luxury Holidays

The location of this hotel was perfect and being in the middle of Chinatown was huge plus for me. The hotel staff was very helpful, friendly and welcoming. I really appreciate the generous size of the room and unique and highend amenities, such as the raised full size bathtub.

I had to leave one night early because of an unexpected emergency. I contacted the hotel to request a refund for the unused night, but they refused and simply said the booking was non-refundable. Expedia advised me that the hotel had the option to refund the unused night, but the hotel chose not to. On top of that, there was a dirty/unpleasant smell coming from the bed sheets, which made the room uncomfortable and raised serious concerns about cleanliness. I was also charged for a phone service that I did not use, which was very frustrating. I should not have to pay for services I never used. And if they thinking calling a toll free Expedia number is a charge that is not very customer friendly. Overall, I felt that the hotel was focused more on collecting every possible dollar than providing good customer service or taking care of its guests. Emergencies happen, and I expected at least some understanding and fairness. I will not be returning to this hotel, and I would encourage other travelers to carefully consider these issues before booking. Very disappointing experience.

Customer service was excellent, some stuff in the bathroom like shower was overflowing from the side of the bath onto the floor causing a mess.

Customer service was excellent, some stuff in the bathroom like shower was overflowing from the side of the bath onto the floor causing a mess.

We stayed on the 24th floor for 3 nts in August. We had a great stay. Perfect. There is nothing to complain about maybe the à la carte restaurant was a lil pricey. But apart from that fantastic staff from the min you walk in the door. The organisation was fantastic the tours they offer. A lil pricey but fantastic 2 days we had with Nui as our guide. He was great. Thank you lebua we will stay again that’s forsure

Great one-night stay! The staff went above and beyond—they wouldn’t even let us carry our own backpacks up to the room. Attentive, kind, and genuinely helpful service from start to finish. 10/10, would stay again