Luxury Dominican Republic Holidays & Travel

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

Best place to vacation ever! Good food but the best staff ever!

Room service was slow, food was poor at best thru room service. Food was great at the Japanese Restaurant, Steak at steakhouse was great. Legends sports bar was a hidden gem for chicken tenders, but service was horrible and not a first come, first serve basis and scary that they don’t refrigerate Mayo, BBQ sauce and Ketchup. Room was OK but definitely long overdue for a makeover, and no dressers. Swim up pool was surprising that it didn’t lead to main pool and was very narrow like a canal almost. Employees using the walkway between rooms drove way too fast and were loud. Communication was tougher than in Mexico as many associates speak very little English, or not at all. I sound like a grumpy guest but we did have a great time. BYO mosquito and bug spray. Unfortunately the beach was a mess with the seaweed and very smelly!

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

Best place to vacation ever! Good food but the best staff ever!

Room service was slow, food was poor at best thru room service. Food was great at the Japanese Restaurant, Steak at steakhouse was great. Legends sports bar was a hidden gem for chicken tenders, but service was horrible and not a first come, first serve basis and scary that they don’t refrigerate Mayo, BBQ sauce and Ketchup. Room was OK but definitely long overdue for a makeover, and no dressers. Swim up pool was surprising that it didn’t lead to main pool and was very narrow like a canal almost. Employees using the walkway between rooms drove way too fast and were loud. Communication was tougher than in Mexico as many associates speak very little English, or not at all. I sound like a grumpy guest but we did have a great time. BYO mosquito and bug spray. Unfortunately the beach was a mess with the seaweed and very smelly!

Best place to vacation ever! Good food but the best staff ever!

Room service was slow, food was poor at best thru room service. Food was great at the Japanese Restaurant, Steak at steakhouse was great. Legends sports bar was a hidden gem for chicken tenders, but service was horrible and not a first come, first serve basis and scary that they don’t refrigerate Mayo, BBQ sauce and Ketchup. Room was OK but definitely long overdue for a makeover, and no dressers. Swim up pool was surprising that it didn’t lead to main pool and was very narrow like a canal almost. Employees using the walkway between rooms drove way too fast and were loud. Communication was tougher than in Mexico as many associates speak very little English, or not at all. I sound like a grumpy guest but we did have a great time. BYO mosquito and bug spray. Unfortunately the beach was a mess with the seaweed and very smelly!

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

Best place to vacation ever! Good food but the best staff ever!

Room service was slow, food was poor at best thru room service. Food was great at the Japanese Restaurant, Steak at steakhouse was great. Legends sports bar was a hidden gem for chicken tenders, but service was horrible and not a first come, first serve basis and scary that they don’t refrigerate Mayo, BBQ sauce and Ketchup. Room was OK but definitely long overdue for a makeover, and no dressers. Swim up pool was surprising that it didn’t lead to main pool and was very narrow like a canal almost. Employees using the walkway between rooms drove way too fast and were loud. Communication was tougher than in Mexico as many associates speak very little English, or not at all. I sound like a grumpy guest but we did have a great time. BYO mosquito and bug spray. Unfortunately the beach was a mess with the seaweed and very smelly!