Pakistan Luxury Holidays

I’ve stayed at this hotel on 2 occasions and have found the location great. Very close to restaurants and shops and far away enough to be in a very quiet and peaceful location. The F&B staff and Housekeeping team especially the housekeeping manager are all amazing, extremely polite, helpful, friendly and go above and beyond, thank you for this, you are the reason I came back a second time and you proved you are consistent. The front office, finance and reservations teams on the other hand need to be trained in basic procedures. My reservation was for 2 guests however on arrival I was alone, no one asked me if I would be alone or if someone would be joining me. After 2 days first reception came banging in on my door at 0800 claiming I hadn’t given them the ID for he second guest, I informed them my nephew was asleep, when he awakes, he will bring the ID down to them. After a couple of minutes, another team member came banging on the door, informing me I must go to reception, I told her, I had just informed her colleague we would bring the Id down. I then took the Id to reception myself, at which point I was told it was my fault that I had 2 guests and didn’t share the ID. I never at any point hid that there were 2 of us in the room, and in my previous stay, when I gave our ID’s they informed me there was no need for ID. I had to cancel a booking due to a family emergency, I was treated very badly and had to chase to get my 100k back, which they told me I wouldn’t get.