Cancun Kid friendly Holidays

The resort was clean and staff helpful.

Disfrutamos mucho la estancia en el Hotel, la comida deliciosa, los shows necesitan más variedad.

Clean rooms

Staff was great .. especially Estefany Expedia specialist and Brion the customer service rep Our housekeeper Veronica was also great.. my friend redefined a doctor and Victor was fantastic.. the plugs by tv did not work so we made coffee in the bathroom. The coffee pot was 2 to 4 cups land the amount of coffee in the packs were for about a gallon! Not good! Need more restaurants!

What an AWESOME experience. My wife and I have been to the Caribbean a few times, three times to Cancun. We have never had a better experience than here at this spectacular resort. This rated as the top in Cancun and we agree, Better experience here than the Haven Suites on NCL cruises. Arrival champagne, personnel escort to the Excellence Club; an easy check in, then onto a swim up suite that you have EVERYTHING you could ask for. Great location, out the door into a pool with a personal hammock you can share with your loved one. A large pool and hot tub, right outside your room and a bar within 50 feet. The main pool was closer, a great view of the pool and beach. The kept the minibar well stocked with our beverages and snacks of choice, all included in the package. 24 hour room service and the service was fantastic. A restaurant dedicated to the Excellence Club, a buffet which really is not a buffet, it is a Global Foodcourt. Breakfast and lunch was absolutely AWESOME each day we went, The restaurant on the beach has the BEST fish & chips I have had in years. The Smash burgers in the Sports Bar were totally insane and went great with all the college and NFL games. Coming here on a weekend, you will be able to watch your favorite NFL teams here. The people were awesome. We spent a week, we received the Hydro-Therapy via our trip booking through Expedia - wow what a treat. THIS IS THE RESORT TO STAY AT WHILE IN CANCUN!!!

Sales desks were set up right at each elevator access point to enter the lobby/food area. You were constantly pestered to "upgrade" your trip, do excursions, get massages, etc. Even after saying no and staying firm, they called your hotel room, left things under your door, and constantly asked when you got there and when you were leaving. Some sales pitch always happened. It was awful. The pool area isn't much and most of the entertainment was either water aerobics or karaoke. Food was mediocre. The app to reserve dinner never worked and the restaurants were closed almost everyday. I definitely wouldn't stay here again.

Fue decepcionante esta 2da vez q fui la verdad no volveré, la habitación q me dieron tenia un persona dentro mantenimiento dentro de ella o sea no estaba lista, ya no.ponen música y los q llevamos bocina nos hicieron bajar el.volumen, no tenía acceso a todas las picinas, puertas del balcón q no sirven duchas no funcionan, mal olor baños externos, elevador se demora mucho tiempo, quise devolver mi toalla y llevaba prisa xq me tenía q ir al aeropuerto el señor q las recibía a las 9am llego 9.18 y aun así me hizo esperar a que desempacar todas las toallas q llevaba para acomodar

Clean rooms

Clean hotel with spacious rooms. Dining experiences were superb. We had a great experience