Puerto del Carmen Honeymoon Holidays

The hotel is in a good location for the beach and nearby bars and restaurants. The staff are very friendly and helpful. The hotels policy in relation to the amount charged for the use of the in room safety deposit box is disappointing, they know you need one to keep passport and valuables safe and yet charge you €4 a day which reflects poorly on the hotel when it is for the safety of guests belongings and you have little choice but to pay it. Also disappointed with the policy not to allow the AI drinks for the area which shows sport (football) as the entertainment bar was of no interest but watching the occasional football match on TV in the evening was.

Liked: proximity and ease of getting to the beach, the food/buffet, the friendliness of staff, the gym was basic but sufficient Could be improved: Ants in room - lots of them crawling everywhere, even over phone when on it Sliding door in bathroom didn't close properly so no privacy Wifi - didnt work for us so we used our own data Shampoo/shower gel dispensers didnt actually work - the pumps seemed broken and couldnt be removed from wall so couldnt use No milk provided for tea at the self service areas, would be easy enough to provide little cartons. Had to buy milk from Spar

This place is immaculate, the staff are amazing and this year the food was best it's every been. They've put new tiles around the adult pool which is nice. Ive been here 6 times so I'm picking up on wee silly things, like a few broken tiles on the main walkway, drinks menu could do with a shake up and management could maybe walking the pool areas more often.

Our second stay at this property and despite it being just before a refurbishment this time, it was a lovely experience with plenty to do for the kids, easy to access other parts of the island and courteous staff that made it easy to holiday there as a single parent. The gym facilities are ok but not great - they did just fine with some creativity. Some confusion initially with dining as it wasn't clear that there was a team that worked out seating for you - their access point was a bit hidden but once we worked out they would find tables for us, it was really easy too. Excellent cleanliness and great service.

Perfect stay thank you

El ambiente y el personal excelentes!

This place is immaculate, the staff are amazing and this year the food was best it's every been. They've put new tiles around the adult pool which is nice. Ive been here 6 times so I'm picking up on wee silly things, like a few broken tiles on the main walkway, drinks menu could do with a shake up and management could maybe walking the pool areas more often.

SAUNA NOT WORKING, NO WATER IN THE ROOM, NO IRON IN THE ROOM

This place is immaculate, the staff are amazing and this year the food was best it's every been. They've put new tiles around the adult pool which is nice. Ive been here 6 times so I'm picking up on wee silly things, like a few broken tiles on the main walkway, drinks menu could do with a shake up and management could maybe walking the pool areas more often.

The hotel is in a good location for the beach and nearby bars and restaurants. The staff are very friendly and helpful. The hotels policy in relation to the amount charged for the use of the in room safety deposit box is disappointing, they know you need one to keep passport and valuables safe and yet charge you €4 a day which reflects poorly on the hotel when it is for the safety of guests belongings and you have little choice but to pay it. Also disappointed with the policy not to allow the AI drinks for the area which shows sport (football) as the entertainment bar was of no interest but watching the occasional football match on TV in the evening was.

Our second stay at this property and despite it being just before a refurbishment this time, it was a lovely experience with plenty to do for the kids, easy to access other parts of the island and courteous staff that made it easy to holiday there as a single parent. The gym facilities are ok but not great - they did just fine with some creativity. Some confusion initially with dining as it wasn't clear that there was a team that worked out seating for you - their access point was a bit hidden but once we worked out they would find tables for us, it was really easy too. Excellent cleanliness and great service.