Lanzarote Kid friendly Holidays

The food was gorgeous, great varieties and hot & plentiful Comfy beds and clean everywhere

Rooms were fairly basic but nice enough. 1 restaurant with same sort of food each day. There’s a pool bar in the day and a bar open in the evening. Not enough loungers by the pool as people leave their towels out from early morning. There are signs saying people can’t do that but no evidence to show anyone was checking. Not enough parasols so most of the beds are in direct sun all day with no shade options

This is our third year back to Jardines del Sol. We had an excellent stay. Pool area and accommodation are lovely and clean. The gardens are well maintained. Everyone on site is so friendly and helpful. Big shout out to Baily and the team at Baily’s bar. Excellent for lunch and dinner

A

Good location, clean, great staff.

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.

A

The food was gorgeous, great varieties and hot & plentiful Comfy beds and clean everywhere

This is our third year back to Jardines del Sol. We had an excellent stay. Pool area and accommodation are lovely and clean. The gardens are well maintained. Everyone on site is so friendly and helpful. Big shout out to Baily and the team at Baily’s bar. Excellent for lunch and dinner

Good location, clean, great staff.

On arrival at the hotel, we were given a room at the Flora 2, the complex just across the road from the main part of the hotel, with all ground floor apartments. Entry was via the patio door, which was quite rickety and awkward to unlock and lock. That became a serious problem a couple of nights in, someone managed to get in the room while we were sleeping and stole my daughter's shoes, 2 power banks and our bags. Luckily our money and passports were in the bedroom safe, and they missed the car keys on the side. I reported this to reception, but I'm not sure what they did to look into it. Another family had the same happen on the same night. We did get our room moved to the main complex, with a proper door. This room was much nicer, without a kitchenette that the previous one had, and was higher up, with a proper balcony and a view over the sea, with decent AC. The food was pretty good, all buffet style, and the drinks are reasonably priced. Parking is hit or miss on street but free.

Fantastic place, second time to visit.

The food was gorgeous, great varieties and hot & plentiful Comfy beds and clean everywhere