Tulum Honeymoon Holidays

The resort in itself was beautiful. Very simple and beautiful resort. The people that answer the phones for room service were not really nice. We have a 3 month old baby and considering the water conditions in Mexico and its inability to drink, we had to keep calling every few hours to get a tea kettle of hot water for her bottles. They’d take a long to time answer. And when they would answer they would be irritated that we’re asking for hot water and would tell us to use our coffee maker for hot water. And they wouldn’t give us a kettle for our room as they said it’s not allowed. Also I love the greenery in the resort but the mosquitos ate me and my family up in the resort. Our room always had mosquitos and we’d wake up with new bites everyday. And the raccoons were EVERYWHERE. The iguanas I can deal with. But the raccoons. They terrified me. They were even in front of my suite door. Lastly, the food wasn’t the best but it was ok. As someone who doesn’t eat pork, it was truly not friendly for me. I’d tell the people I don’t eat pork and they’d cook food for me on top of the grill that they just cooked pork on. I might come back one more time to see if it’s any better improvements.

Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service Our room was comfortable, clean with a stunning ocean view The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals) Overall we had a good but not excellent experience that would make me want to go back

This was a very relaxing stay! The staff were fantastic! The only thing I could say is i think there should be a coffee maker and a tv for at night

Amazing property! Awesome staff! Great food and drinks!! 👍🍹👏👏👏

The rooms and breakfast

Amazing property! Awesome staff! Great food and drinks!! 👍🍹👏👏👏

The rooms and breakfast

We love that this property is different from anything we've ever stayed. The way the hotel was positioned in the jungle, not to disturb the natural habitat and using materials native to the area make this the most unique experience we've had. Additionally, Elizabeh was extremely helpful, very observant and super attentive. The rooms appear crafted by artisans to be warm, calming, romantic & serene. I would advice to take advantage of the couples' massage they offer. They are the best. Lily and Lorena, our masseuse were exceptional. I highly recommend this place for your next vacation.

This was a very relaxing stay! The staff were fantastic! The only thing I could say is i think there should be a coffee maker and a tv for at night

Great staff and accommodations.

Amazing property! Awesome staff! Great food and drinks!! 👍🍹👏👏👏