United States of America Adventure Holidays

Worth the stay great spot

The check in process took forever, once checked in they have you go to a different desk area to give you the parking pass, this is also where they try to book you for a time share presentation and at the end of the 5 minute rant, they tell you they’re going to put a $200 hold on your card in case you cannot make it. when i told the lady i wasn’t interested, she quickly snatched back the pamphlet and any ounce of decent customer service that was left.

I loved the property and the staff. I will definitely stay here again

There’s really nothing unique, everything was average

All in all we had a good experience. The bathtub wouldn’t drain so when you showered the water just sat in there and that was gross. The sink also didn’t drain.

There’s really nothing unique, everything was average

My stay at The Ritz Carlton O’ahu, Turtle Bay exceeded all my expectations! I arrived early and was anticipating needing to wait a bit to check-in to my room, but to my delight, my room was ready AND I received a free room upgrade to ocean view. I almost fainted when I got to my room and saw the view I had from my lanai! All of the staff was warm, welcoming, helpful, and knowledgeable about the island and activities. The staff went above and beyond to ensure that me and my family had the most perfect experience. The only thing I made note of is that there are people not staying at the property that come to visit, and they try participating in the activities that are exclusively for hotel guests - this happened twice for activities I was attending (lei making and hula dancing). I was surprised that non-resort guests were allowed to participate. That’s what our resort fees go towards, I believe. Anyways, that was minor in the grand scheme of things. This resort and the staff are top notch! I had the best time here and wept when I had to leave. I hope to return someday.

The booking said that there was breakfast daily but there is a restaurant on site that’s not open for breakfast and there is no breakfast included in the booking. The coffee machine in the room didn’t work and when checking in we had difficulty getting into the room as the number wasn’t clear. We loved all the games in the courtyard and the fire pits

First timers, staff (valet and bell). Were just great. Not a big complaint but wish the restaurant was a little better, especially selection..

Worth the stay great spot

The booking said that there was breakfast daily but there is a restaurant on site that’s not open for breakfast and there is no breakfast included in the booking. The coffee machine in the room didn’t work and when checking in we had difficulty getting into the room as the number wasn’t clear. We loved all the games in the courtyard and the fire pits

My stay at The Ritz Carlton O’ahu, Turtle Bay exceeded all my expectations! I arrived early and was anticipating needing to wait a bit to check-in to my room, but to my delight, my room was ready AND I received a free room upgrade to ocean view. I almost fainted when I got to my room and saw the view I had from my lanai! All of the staff was warm, welcoming, helpful, and knowledgeable about the island and activities. The staff went above and beyond to ensure that me and my family had the most perfect experience. The only thing I made note of is that there are people not staying at the property that come to visit, and they try participating in the activities that are exclusively for hotel guests - this happened twice for activities I was attending (lei making and hula dancing). I was surprised that non-resort guests were allowed to participate. That’s what our resort fees go towards, I believe. Anyways, that was minor in the grand scheme of things. This resort and the staff are top notch! I had the best time here and wept when I had to leave. I hope to return someday.

Worth the stay great spot