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"Was our 3rd or 4th time staying. Car park good. Area around is lovely. Reception area is really nice. Room is clean, large. Bar food was good. Staff were good. Breakfast was okay - staff there were lovely. Pool, changing rooms are nice but steam room not working which was a shame. Welcome arrival from reception always seems lukewarm."

"Great location, walking distance to all the key restaurants, cafes, shopping and train station. Hotel staff are very friendly and helpful. Would definitely stay again!"

"Welcoming staff on reception, speedy check in , good sized very clean room. The close proximity to Terminal 2 meant it’s a perfect choice for an early morning flight."

"The hotel is very well located, it is 2 starts hotel, room was clean ( could be better ) local areas carpets need to be changed (too dirty)"

"I had a very unpleasant experience choosing this airport hotel over another one which I had work related event at the next day. I stayed in the hotel for one day and since booking everything was below expectations. First, been told need to book car park and asked to send details then no response for hours. Had to call the hotel to be told sorry car park fully booked could have been saved a lot of time if proper response in time. Pushed to use airport car park which I did not want as triple the price so ended up asking my husband to travel for 3 hrs back and forth to drop me off. Hotel itself, room was not properly maintained as described. Patches and stains everywhere. Found cups unclean and called reception to ask for new ones as just checked in, response was “they are not expected to be fully clean and you have to wash them” did not really understand how I am expected to check in a room which unclean drinkware ! Had to repeat myself 3 times until receptionist agreed to send me clean ones. While looking to get my coffee made, coffee machine full of dust inside and looks completely unhygienic. Had to ask the room service guy to take it along with the dirty cups and decided to use the kettle which was broken and almost burnt myself. Had to check out 2 hours earlier to get coffee and breakfast somewhere else as I did not want to be more stressed before my important event."

"Nice large room with comfortable beds. The room was very noisy due to an event close by that ended at 11pm. We found bread crumbs and an old chip on the floor. The floor left bits on our feet. For the price it should have been quiet and clean. The room cost £261 with £20 for parking. No breakfast included. Not good value for money. When I booked it also said 8 minute walk to AO Arena but you actually have to get a tram which takes 13 minutes."

"The sink in the bathroom was awful. Parts of it were falling away. It needed replacing. There was no info in the room."

"My check in was extremely smooth, Front desk Merina made it very easy, and I felt very welcome. Also check out was easy, receptionist made it smooth. This is the 2nd time to stay at this hotel, will go back again. Breakfast was good. "

"Clean tidy and friendly staff"